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  1. tsmall07's Avatar
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    Default Unable to connect to server - email

    I have two email accounts going to my PB. Everything has been working fine for a few months. All of the sudden, one account is working (gmail) and the other says it can't connect to the server (school webmail that has been transitioned to a Google account). I'm not sure if the issue coincided with my recent OS update or not. It hasn't been working since 4/18. I can't remember when I updated the OS.

    Thanks for the help.

    Edit: it says it is unable to connect to the imap server.
    Last edited by tsmall07; 04-21-2012 at 09:15 AM.
  2. robtanz's Avatar
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    #2  

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    This seems to happen to me when I change wifi networks. A reboot fixes the problem. Kind of annoying when it happens though.

    Sent from my BlackBerry 9900 using Tapatalk
  3. RicZoh's Avatar
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    #3  

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    Yup, just went through this myself. Try logging into gmail from your computer.

    When I did, it made me verify my password for the one account that wasn't working. After I did that, it worked again.

    Sent from my Magical BlackBerry Bold 9900
  4. tsmall07's Avatar
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    I tried all of the above. No dice. Any other ideas?
  5. spencerdl's Avatar
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    #5  

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    Did you try deleting and reinstalling ALL email accounts on the PlayBook , this is what I did and it worked.
  6. tsmall07's Avatar
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    I deleted them and now the gmail account is working and the other still isn't (no change). I had a really hard time getting it to work in the first place when I upgraded to 2.0, so this is really frustrating. Does anyone have any experience setting up Google Apps accounts on the playbook?
  7. tsmall07's Avatar
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    I ended up figuring it out. Both accounts are working now.

    Thanks for the help!
  8. spencerdl's Avatar
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    After you DELETED ALL of your email accounts, try a HARD RESET and then reinstall, see if that works. Maybe some else might have another suggestion. Make sure you have a GOOD WIFI connection
  9. spencerdl's Avatar
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    Quote Originally Posted by tsmall07 View Post
    I ended up figuring it out. Both accounts are working now.

    Thanks for the help!
    If you don't mind sharing....what was the problem??
  10. tsmall07's Avatar
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    It appears that deleting and resetting up the accounts was the fix. I don't know what caused it to stop working in the first place. The reason it wasn't working initially after I reentered the information is I had the wrong password.

    It may have been fixed without deleting if I had reset the Google "Captcha". I didn't try that before deleting, though.
    Last edited by tsmall07; 04-24-2012 at 07:22 AM.

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