Track order from shopblackberry website

**CajCoo** · 11-29-2011, 09:57 PM

Originally Posted by bertcella

I ordered a 32gb on Friday at 8:30 PM received one of those confirmation emails this morning and received my PB tonight.

Posted from my CrackBerry at wapforums.crackberry.com

I hate you.

**Megacharge** · 11-29-2011, 10:14 PM

Originally Posted by bertcella

I ordered a 32gb on Friday at 8:30 PM received one of those confirmation emails this morning and received my PB tonight.

Posted from my CrackBerry at wapforums.crackberry.com

I take it you chose express shipping?

**cogsinister** · 11-30-2011, 12:01 AM

The 16 gig is now out of stock on the Canadian site !!!!!

**bertcella** · 11-30-2011, 12:11 AM

no regular free shipping

**cogsinister** · 11-30-2011, 12:20 AM

Originally Posted by bertcella

no regular free shipping

Well if yours arrived that fast, then i wasted 50 bucks on express shipping.

Was yours delivered from the US or Canada ?

**Megacharge** · 11-30-2011, 12:22 AM

That's unbelievable... I ordered mine Wednesday the 23rd around 7pm, got the Email yesterday saying it might take longer and that they got the order etc.

**L8Guy** · 11-30-2011, 01:00 AM

I ordered 2 16g units on friday afternoon on separate orders (found a code for $10 off and got a second one). This moning I got 2 emails acknowledging the orders and informing that due to the demand, shipping may take 4-6 days. Received one this afternoon via fedex international prority that was sent monday from the US to Canada. Hoping the second one comes tomorrow.

**momantm** · 11-30-2011, 01:05 AM

Dear Cardholder,
Your order number SBBXXXXXXXXXXXXX placed on the ca.shopblackberry.com website has been cancelled as it was flagged as a high risk transaction. If you wish to place a replacement order, kindly call our call center at 1-866-957-0761 and a customer service representative will assist you.
Very best regards,
The ShopBlackBerry.com Team
Copyright ©2011 Research in Motion Limited unless otherwise noted.

will call in and find out what their problem is. NEVER in my life have i seen such a clusterfxck as this playbook sale.

Was curious if others were having their onlkne orders revoked.

**CajCoo** · 11-30-2011, 01:05 AM

Originally Posted by L8Guy

I ordered 2 16g units on friday afternoon on separate orders (found a code for $10 off and got a second one). This moning I got 2 emails acknowledging the orders and informing that due to the demand, shipping may take 4-6 days. Received one this afternoon via fedex international prority that was sent monday from the US to Canada. Hoping the second one comes tomorrow.

Seriously, WTH?

Call me impatient, but this is kind of ridiculous. Not just that they were delayed, but that orders placed after mine are arriving.

**CajCoo** · 11-30-2011, 01:07 AM

Originally Posted by momantm

Dear Cardholder,
Your order number SBBXXXXXXXXXXXXX placed on the ca.shopblackberry.com website has been cancelled as it was flagged as a high risk transaction. If you wish to place a replacement order, kindly call our call center at 1-866-957-0761 and a customer service representative will assist you.
Very best regards,
The ShopBlackBerry.com Team
Copyright ©2011 Research in Motion Limited unless otherwise noted.

will call in and find out what their problem is. NEVER in my life have i seen such a clusterfxck as this playbook sale.

Was curious if others were having their onlkne orders revoked.

I have not gotten that email. If you are ordering the 32GB or 64GB playbook, I would go ahead and order from Amazon as they will ship MUCH faster and are the same price. Also, you can get the 64GB for $330 on ebay, brand new. I'm sure the deals for 32 and 16 are great as well.

**firepsych** · 11-30-2011, 03:38 AM

Originally Posted by momantm

Dear Cardholder,
Your order number SBBXXXXXXXXXXXXX placed on the ca.shopblackberry.com website has been cancelled as it was flagged as a high risk transaction. If you wish to place a replacement order, kindly call our call center at 1-866-957-0761 and a customer service representative will assist you.
Very best regards,
The ShopBlackBerry.com Team
Copyright ©2011 Research in Motion Limited unless otherwise noted.

will call in and find out what their problem is. NEVER in my life have i seen such a clusterfxck as this playbook sale.

Was curious if others were having their onlkne orders revoked.

Just got the same email. 1st time I've ever seen something like this.

**world traveler and former ceo** · 11-30-2011, 03:40 AM

I would rest assured that if you order from RIM via their site here ... you will get the Playbook!! and have a contact site in case of problems ...

**mingus007** · 11-30-2011, 03:59 AM

Originally Posted by FirePsych

Just got the same email. 1st time I've ever seen something like this.

Count me in as a member of the screwed club! Might have to visit Amazon again as another poster suggested. (sorry...cant see previous posts doing this on an iPad! Lol.). Not trusting how badly RIM kind of jacked-up their first seemingly smart move in ages. Ah, well.

**Serkle K** · 11-30-2011, 05:56 AM

So far the only "additional" email I received from RIM/BlackBerry anything has been a survey. I have yet toi take it, but rest assured, that if my order gets cancelled, it will NOT be a good review!

Posted from my CrackBerry at wapforums.crackberry.com

**cogsinister** · 11-30-2011, 05:59 AM

I can see my order being cancelled...this was kind of at the back of my mind the whole time.....

**alnamvet68** · 11-30-2011, 06:06 AM

FYI, when you order over and during an extended holiday weekend, paying for overnight or 2 day delivery is foolish; nobody is home, and won't be until the first business day, at which time, they will deliver it per your chosen delivery method starting from that date. So, if you ordered Thanksgiving evening from Blackberry, or any other reputable site and paid extra for overnight deliver, that means you will probably have gotten it the following Tuesday.

P.S. My 3 PB's I ordered from BB will deliver tomorrow via Fed Ex per the tracking number(s).

**firepsych** · 11-30-2011, 06:52 AM

Originally Posted by world traveler and former ceo

I would rest assured that if you order from RIM via their site here ... you will get the Playbook!! and have a contact site in case of problems ...

This is based on what? They cancelled the order.
What do you mean by "contact site"?

**chriskayTO** · 11-30-2011, 07:04 AM

I have also had my PB accesory order cancelled because it's been deemed "high risk". What does this mean? I'm a Canadian ordering from the Canadian site.

I also placed a separate order for a PB - this still shows "received" but I'm mentally prepared to receive the cancellation note at any moment.

I'm going to try phoning this morning, but I have no hopes of actually reaching anyone.

**peace1709** · 11-30-2011, 08:47 AM

Were these cancellations maybe caused by the $10 promo code? It seemed that everyone were using the same code that has been spreading around the forum. I don't know, I'm just saying

**cogsinister** · 11-30-2011, 08:55 AM

Originally Posted by peace1709

Were these cancellations maybe caused of the $10 promo code? It seemed that everyone were using the same code that has been spreading around the forum. I don't know, I;m just saying

Good point, i did not use that code, so we shall see what happens....no way to contact RIM/Globalware to find out what the situation is.

**CajCoo** · 11-30-2011, 11:02 AM

Originally Posted by peace1709

Were these cancellations maybe caused by the $10 promo code? It seemed that everyone were using the same code that has been spreading around the forum. I don't know, I'm just saying

I don't see why that would matter. But I did use that promo code for one of my orders. Neither (I have a 16GB and 32GB) have been cancelled.

**jswhale** · 11-30-2011, 11:52 AM

I had ordered 2x 16gb and also recieved the "high risk" cancellation. Couldn't get through to any of the numbers listed on the shopblackberry site.

From the "Help" page on ca.shopblackberry.com:
" 1-201-751-6799, 1-866-957-0761 (toll-free), or 31 411 617 750 between 8am and 8pm EST." The 1866 number is essentially dead, and the other 2 are not in service. "Globalware Solutions" runs the purchasing site for RIM and by this account seems to be a bit of a fly-by-night operation. RIM should be concerned at what this company is doing to its already tarnished reputation. First they can't sell the PB, now they can't competently take orders??? As an aside, someone out of business school could do a better job finding a proper price point.

I suspect GS was cancelling orders just to get down to available inventory. Another thing that should make RIM livid. I did manage to get someone at RIM in Waterloo who is now following this up for me with GS. Suggest you try this route - they need to hear about the laughable state of affairs with the GS procurement site.

Speculation from the fellow at RIM was that the order may have been deemed high risk because the shipping address didn't match the address on record with my credit card company (shipping to my office).... sounds reasonable, but to unilaterally cancel without verification or follow up? Mickey Mouse anyone? p.s. I didn't use any promo code.

**alnamvet68** · 11-30-2011, 11:59 AM

......read my post in the "My Dag gone Order Was Cancelled....."

**Armando175** · 11-30-2011, 03:55 PM

RIM hasn't collected the funds after three business days so I got my money back BUT it's still authorized at the banks end so RIM needs to ship my PB and collect their money pronto. I was a bit concerned (I still am) when I saw I got my money back. I just hope they don't cancel my order because I will be one ticked off customer. All my information, like address, match my bank account so there's no need for them to cancel it. They need to get with the program, in this case Global Solutions.

**bertcella** · 11-30-2011, 05:09 PM

Originally Posted by cogsinister

Well if yours arrived that fast, then i wasted 50 bucks on express shipping.

Was yours delivered from the US or Canada ?

It was delivered from RIM Playbook Fulfillment Center in Haverhill, MA. The ship date was 11/28/2011 and like I said received it on the 29th. I did not pay for express shipping nor did I get a shipping tracking number before the PB arrived.