Today's Lesson - back ups
Today's lesson ? BACK UP EARLY. BACK UP OFTEN. Last night , out of the blue, my 32GB PB dropped out of warp speed and had a full on o/s crash complete with the dreaded flashing red led symptom. Full re-install. LUCKILY I had a fairly recent back up from Dec. 22nd which saved me HOURS of rebuilding time. Lesson learned for me. How about you ?
For those who are having backup problems ...
My PlayBook hasn't backed up since June. I don't have the recipe app that some people have identified as a problem, but I do remember trying to delete native AOL or Hotmail app (didn't let me) early on. I just purchased a 64GB with the sale and am giving my 32GB to my husband, so I decided it was time to deal with the backup problem. Last night, in the middle of the night, I called the Playbook Technical Support line at (877) 644-8410. A very helpful person answered and quickly realized I needed to be bumped to the next level. The second person worked with me for about 2 hours: updated BB Desktop, tried various things. In the end he said to drag-and-drop all my files from PB to PC (which is how I've been backing up my files since June) and that someone else would call me back today because his shift would be over. Another person called me back at exactly the agreed time and he also spent a long time. He logged into my computer and watched the errors (can't back up full or custom), looked at Desktop Manager log files, and in the end I emailed him the log files and sent a report from my PlayBook. You can only send the report if you already have an incident number, so you have to call support first. Report is sent from the PB by going to the Help icon and clicking Support Tools in the upper right.
The tech said he'll call me back today and hopes to have a solution after the analysis of the Desktop Manager logs and PB report, which he sent "upstairs" . He said they're very seriously looking into this issue and really want to resolve it. You may be able to spend a lot less time with tech support if the tech can't solve your problem and you tell him/her you want to send them your DM logs and PB report, if he doesn't ask. The more data they get, the better chance they have of identifying the problem.