Is there a solution to "message truncated due to size" message for an email?
One of the motivating reasons to buy a BB PB was the ability to read PDF attachements to emails. However, now I am getting the message, "Message truncated due to size." Is this a hardware, software or carrier issue? I have a recently purchased 9810 and BB PB with all the latest software updates. My carrier is AT&T.
Any suggests as to solutions or work-arounds would be appreciated.
Thanks for your help.
- 12-05-2011, 08:38 AM #5<a href="http://www.galatis.de/starboard.php?d=5518"><!-- Something special for the spammers --></a>
CrackBerry... where only Stupid People fight about Smart Phones
- 12-05-2011, 08:51 AM #6
Yep what branta said, its a BIS imposed limit that you cant get around unless you just check the mail on the web browser~Matt
OnePlus One, Nexus 5, Z10 LE, White Lumia 521, 32GB Nook HD+ & 16GB PB, 32 GB Dell Venue 8 Pro
I called BB technical support and was told the limit per email was 8mb. The email in question is 9 mb. I was also told that if I save the email to a media file on my phone, I may be able to open the attachment in the media file. I do NOT know how to save an email to media phone. Therefore, I have not yet tested that theory.
- CrackBerry Genius
12-05-2011, 11:16 AM #9
- 2,007 Posts
last night I got a 7 MB pdf attachment via email. I tried to download it using my Torch 9800 but it said "attachment exceeds maximum download size of 2.9 MB".Patrick from Calgary
Z30 STA100-5, OS version 10.2.1.2977
PB 64 GB, OS version 220.127.116.117
- 12-05-2011, 12:20 PM #10
I had this problem. Email attachment size through BIS is more than 2-3 MB, it's around 8-9 MB
My problem was my email account. My hotmail email account won't let me send attachments > 2-3 MB...when I use another email account I can send 8-9 MB attachments