[elbo]

My playbook only has volume with headphones. Onboard speakers and hdmi have no sound. When I press the volume buttons it says adjusting headphone volume. It is as if the playbook does not realize that my headphones are unplugged. I have tried hard reset and a wipe. Is there a physical switch inside the headphone jack that can get stuck?

[F2]

Yes, and some folks plug/unplug a few times. Or CAREFULLY probe inside with a toothpick (non-conductive material).

Failing that

The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

Rim Support
Tel:
Canada Toll Free: 1-877-644-8405
United States Toll Free: 1-877-644-8410
Puerto Rico Toll Free: 1-855-651-4936
Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

(UK Support) 0800 096 2805

Playbook French Support
http://fr.blackberry.com/playbook-ta...ok-support.jsp
Phone : 0800 914 533 (within 90 days from activation)

[billsterjito]

This happens to me often! Just plug in and unplug headphones. Should fix first try

[elbo]

Thanks for the tip F2, it was indeed a 'mechanical' problem. I flushed the hole with compressed air and it is back to normal.
Cheers
elbo