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  • 1 Post By FF22
  • 1 Post By elbo
  1. elbo's Avatar
    CrackBerry User

    99 Posts
    Thread AuthorThread Author   #1  

    Default Stuck on headphone volume

    My playbook only has volume with headphones. Onboard speakers and hdmi have no sound. When I press the volume buttons it says adjusting headphone volume. It is as if the playbook does not realize that my headphones are unplugged. I have tried hard reset and a wipe. Is there a physical switch inside the headphone jack that can get stuck?
  2. #2  


    Yes, and some folks plug/unplug a few times. Or CAREFULLY probe inside with a toothpick (non-conductive material).

    Failing that

    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    Phone : 0800 914 533 (within 90 days from activation)
    kbz1960 likes this.
  3. billsterjito's Avatar
    CrackBerry Master

    1,064 Posts


    This happens to me often! Just plug in and unplug headphones. Should fix first try
  4. elbo's Avatar
    CrackBerry User

    99 Posts
    Thread AuthorThread Author   #4  


    Thanks for the tip F2, it was indeed a 'mechanical' problem. I flushed the hole with compressed air and it is back to normal.
    FF22 likes this.

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