Sound switches off for no reason

**Jonathan-Archer** · 01-07-2013, 02:10 PM

So this is happening a lot recently. I'm watching a video or listening to music and the sound just switches off for no reason. It just goes dead. Restarts of the music player or the browser for a YouTube video are no good. The music plays and there is no sound, it is not muted either. Only a reboot fixes this. It's terrible. Anyone else had this as well?

F2 · 01-07-2013, 03:02 PM

Are you doing anything else at the time? Anything just running in a background window? But a Reboot fixes it so it is probably not hardware.

**gwinegarden** · 01-07-2013, 03:53 PM

I had the same problem, for a while. Then, it just went away. So, the is hope.

**Jonathan-Archer** · 01-07-2013, 04:00 PM

Originally Posted by F2

Are you doing anything else at the time? Anything just running in a background window? But a Reboot fixes it so it is probably not hardware.

You are probably hinting at a website opening with a flash or sound video or vice versa but no, that's not it either. All the sound just dies.

F2 · 01-07-2013, 04:22 PM

Well, if it does not pass, you might have to go that drastic step of Wiping or Debricking (awful process restoring that I just went through.)

**jhanks64** · 01-07-2013, 05:17 PM

I've had two Playbooks do that. The sounds, even keypress sounds stop, a reboot or shutdown fixes it for weeks.

**ismael280373** · 01-08-2013, 03:19 AM

Running sideloaded converted android app?

**karloptimux** · 01-08-2013, 04:35 AM

Originally Posted by bangsattt

Man the sound quality on this playbook is super crappy sigh...

Its by far the best sound of all mobile devices that I played with. Its also one of its only selling point. That and the abiltity to attract trolls.

**dave_h_946** · 01-08-2013, 04:36 AM

Originally Posted by bangsattt

Man the sound quality on this playbook is super crappy sigh...

I beg to disagree. The sound quality of the PB is one of the best (if not the best) compared to other tablets.

**Mellfee** · 01-08-2013, 05:11 PM

I think the audio from the pb is great, but after waking it up just now mine has also gone quiet.

Hard re-boot fixed it plus brought back my BB bridge icons....

**Applevine** · 03-26-2013, 10:23 PM

So the same thing happens go my wife on her playbook tonight. Restart fixed it fof a few min but it's gone again. have now shut down completely in hope that it comes back. By chance was it youtube you were watching shen this first occured?

**Orange UK** · 03-27-2013, 02:24 PM

My does that, REBOOT... It's intermittent and dam annoying.

**Synerworks** · 03-27-2013, 04:50 PM

The problem has been discussed in another thread, and seems to be an issue introduced since OS 2.1.0.1526. It should be reported at 'help@blackberry.com' by the OP so that it gets corrected, otherwise it will never get any attention by the former RIM.