Sharp pieces on the side of my PlayBook
Does anyone else with a PlayBook have these sharp things coming out of the side? Could it be from over use? I use my PlayBook all day every day. I usually have to charge it at the end of the night.
- 05-25-12, 02:48 PM #3
RoseBud68 is correct, this is i think the third such thread this week. which is making me think faulty batch. I believe RMA is the current recommended solution. whatever the case, this is a question for RIM customer support.
- 05-25-12, 03:14 PM #5
That ain't right at all. The pic is a little blurry but there should not be anything like that on the side of any playbook.
RMA it ASAP and hopefully they can take care of it if not send you a new one.
- 05-25-12, 03:15 PM #6
As in the build/boxing date, if it has the recessed or non recessed power button etc?
I'm wondering if the poster is right about a faulty batch, perhaps more users might be faced with this problem and I think everyone would want to know if these PlayBooks have something in common in terms of the above criteria.
Last edited by goku_vegeta; 05-25-12 at 04:08 PM.
- 05-25-12, 04:40 PM #9
The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"
Canada Toll Free: 1-877-644-8405
United States Toll Free: 1-877-644-8410
Puerto Rico Toll Free: 1-855-651-4936
(UK Support) 0800 096 2805
Playbook French Support
Phone : 0800 914 533 (within 90 days from activation)
- 05-25-12, 06:41 PM #11
Update, I called RIM support, they are going to send a FedEx box to me, and I will have to send my PlayBook to their repair facility. If they determine that I caused the problem, I can choose to get it repaired or not. If they determine that it wasnt caused by me, they will either repair it or give me a new one. Before we started talking about repairing it, they asked me to register my PlayBook on their website. Once I sign up, I will get 90 days of technical support for free (because of this, I do not recommend signing up for it until you actually have a problem). The phone call took about 35 minutes. I will keep you updated on what happens. Let me know if you need any more information about my PlayBook.
Id also like to mention that my PlayBook didnt always look this bad. I probably only saw one or two little pieces about 3 months after the purchase. 4 months after that, it has snowballed.
- CrackBerry Genius
05-25-12, 07:13 PM #14
- 4,484 Posts
quick question... what does it matter if the power button is recessed or not?
My first PlayBook last May had the recessed power button. Then I did an RMA in July and they had made the power button easier to use. I had to do a second RMA in December, and although my device felt like it was "new" again, it had the same serial number and the same power button which was easy to press.
I just did an RMA repair at the beginning of this month, I got back a PlayBook with a different serial number, and NO turquoise/blue film over the camera lens and BlackBerry logo...and the power button is like the original PlayBook..HARD to press.
I don't mind that it's a little hard to press, because I usually power it off (rarely) using the onscreen Power Off, and sometimes I'd accidentally put my PlayBook into standby mode by hitting the easier to press button..........but now I'm worried that a recessed power button is a sign of an older model...
- 05-25-12, 07:35 PM #16
- 05-25-12, 09:01 PM #18
Yeah I would think so, the raised power button is probably the first noticeable hardware revision RIM probably had, devices go through hardware revisions but until the end user notices something different, it mostly goes unnoticed.
The raised power button does signify a newer PlayBook, BUT with that being said, I've heard of people who have gotten PlayBook's in Late April 2011 (Launch month) and that have had the raised power button. Not sure but that's just word of mouth.
However, all demo units of the PlayBook sent to reviewers, as well as first batch or so of PlayBooks did have the recessed power button. Another thing is the bulge on the back. Interestingly enough it looks like the first batches of PlayBook's had a flat back.
RIM also got a bit ticked off with Quanta Computers at one point and rumour has it they changed some production method or used a different factory but who knows what happened.
There are so many variables right now that our only clues are build/boxing date, power button, maybe the back bulge, as well as the serial number.
Just a quick note, I believe that Build ID is the software build ID,
- 05-26-12, 06:19 PM #23
A part of the serial number (Do NOT write out the full serial number)
As F2 states, that could be a "build" date or a boxing date, that we really don't know.
My serial number starts with 134473xxxxxx
I highly doubt anyone has a PlayBook with the first 4 digits being 1343, I'm almost certain that the majority of PlayBook's have a 1344 set of digits for their first 4 digits of the serial number. My hypothesis for this one is that RIM raising the power button might have caused them to skip over to the 1344 series of serial numbers.