Sears Canada - Never shop there again
To say I am upset would be an understatement. On September 29/11 I ordered and paid for a 16 GB and an 32 GB Blackberry Playbooks with leather cases at the sale prices. These were listed as in stock.
I received the cases but not the Playbooks. I just received a message from Sears stating that they were unable to obtain the items and were cancelling my order. Now, let me state that they are still selling them online. They have had my $800 for nearly a month now.
I am very annoyed. Now I if I still want these 2 playbooks (and I do) I will have to pay full price for them somewhere else.
I have contacted Sears and expressed my opinion of their less than honest business practices. Waiting to hear back from them. I will never deal with Sears again if they do not send me the items I have ordered.
- 10-24-11, 10:35 AM #2
Sorry to hear. Hopefully you get compensated somehow in addition to getting your Playbooks.
I bought my Playbook from Sears at launch and got a free screen protector (didn't know they were even giving them away), but I purchased in-store rather than online.
- CrackBerry Newbie
10-25-11, 03:08 PM #4
- 1 Posts
Response from Sears Canada
This is Lizzie from Sears Canada. We are so sorry to hear that your Playbook order was canceled. We do have inventory and we would be happy to fulfill your order. Please email your contact information to firstname.lastname@example.org so I can help you.
Once again, we apologize for the inconvenience
- 10-25-11, 03:12 PM #5
I had a really ****ty experience with a customer representative and manager recently this month because they wouldn't honour their advertised deal for $249.99 if a case was purchased with it.
Ended up ranting on a shopping forum and PM'd the deal with an extra $30 off at staples. I've sworn Sears will NEVER get my business again for anything again.
- CrackBerry Abuser
10-25-11, 03:41 PM #6
- 390 Posts
I've had the worst experience with Sears Canada customer service. The funny thing is (well, not funny at the time), I couldn't get anywhere with the CSR on the phone, and asked to speak to a manager/supervisor. She answered that there is no supervisor, and I can write a letter to the president of the company. So, I paused for a moment, asked "So there is no management between you and the president of the company?" and she said "Yes". Okay....
Yes I contacted them, twice. They have refunded my money and I am returning the 2 cases. Their response to me was that when I ordered their supplier had promised a supply but were unable to fulfil the order so Sears had to cancel. I asked why they were still being sold on their website and was not given an answer. I asked to speak with a manager and/or customer service person and got the run around. They are supposed to be putting my info and emails in a file and I am supposed to hear from them some time in the future.
I am not at all pleased with the run around and the way they have handled this whole thing. If they don't want to do business with me on this occassion then they don't need to worry about dealing with me in future. I have also contacted the Better Business Bureau.
I will but my playbooks elsewhere. Won't be shopping at Sears again.
- CrackBerry Abuser
10-25-11, 11:00 PM #10
- 318 Posts
I am going to check the Source tomorrow, but I am not going to pay full price. I don't need a $200 giftcard.
As many of you know Sears Canada had the Blackberry playbook with case listed on their website for $200 off . This is during the time that most other places were selling it at the same cost or even less.
I ordered 2 playbooks with cases from Sears. A 16gb and a 32 gb. Totalling $795.00 with taxes. The 2 cases came fairly quickly. Then 3 1/2 weeks lated I got an email telling me status was changed. When I contacted them about this I was told that the supplier could not fill the order and therefore they were cancelling my order. A few days later I was refunded on my credit card but of course the cost of the cases was not refunded.
After futher contact with customer service I am now told that it was a pricing error and they of course could not sell something below their cost.
I will be returning the cases to them, and if/when I do purchase playbooks it certainly will not be from SEARS. In fact I will not deal with a company that is less than honest with consumers. It isn't about the money, they are still selling BB Playbooks online but are now offering a $200 cash card that must be spent in the store. Sorry Sears, I won't be spending any money in your store ever again.
Here is a quote from their latest email to me
>>>We are sorry we have disappointed you and apologize we cannot provide you with the item at a price that is below our cost.<<<<<<
- 10-27-11, 08:30 AM #14
From the website of The Source:
"$499.99 BLACKBERRY® 16GB PLAYBOOK $200 GIFT CARD WITH PURCHASE!!"
In my opinion the discounted pricing should have continued at all vendors for the BlackBerry PlayBook until the actual release of BlackBerry PlayBook Tablet Operating System 2.0.
- CrackBerry Abuser
10-27-11, 11:17 AM #15
- 136 Posts
I was Costco yesterday and they still have the discount. I am sorry to hear about Sears - I used to work there in my teenage years.
I know Costco isn't a perfect solutiong given the membership requirements and such BUT if you are in in Calgary PM me and I'll get you in
Good luck man!
Sears rep....posting above.
I responded to the SEars rep that posted earlier in this thread. No response.
I have contated the Better Business Bureau about this. It must be illiegal to advertise and sell and then not deliver. Yes they have now returned my money, but now I am unable to purchase the playbooks at the sale price that was available other places when I placed the order.
- CrackBerry Addict
10-30-11, 06:42 AM #19
- 812 Posts
I read about a couple instances of where some car dealership wouldn't honour a winning bidder's price because it was below the dealer's cost. The guy started a huge online tantrum and the dealership eventually honored the deal and threw in some extras.
Perhaps you should do that....and never shop there again.
Posted from my CrackBerry at wapforums.crackberry.com
Closest Costco to me is 2 hours away and they do not have Playbooks, nor can I find them at Costco online.
I do see that tomorrow is the last day that Staples has them at regular price with $200 gift card. I never have a problem spending money in Staples so might just go that route, or, I have been watching a couple on Ebay.ca. Shipping from the US is costly what with duties etc, so will shop in Canada only.
Thanks so much for your offer. I love Calgary.