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  • 1 Post By Brian Hope
  1. DynamicsoulSA's Avatar
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    Thread AuthorThread Author   #1  

    Default PlayBook's touch screen is unresponsive.

    Help needed.

    My Playbook's touch screen is no longer responding to swipe gestures, but only works with the smartphones remote control.
  2. taz323's Avatar
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    #2  

    Default

    Clear history and cache and restart
  3. DynamicsoulSA's Avatar
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    Thread AuthorThread Author   #3  

    Default

    Thanks taz323
    Just did that, still no luck.
  4. taz323's Avatar
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    #4  

    Default

    Sorry I had a similar issue and that worked, hope you figure it out.
  5. #5  

    Default

    To fix an issue, try these in order:

    Restart using the Battery Icon and press Restart

    Press and hold the Power button for 10-15 seconds. Then leave it for 20-30 seconds and see if it restarts.

    To REBOOT:
    Press and HOLD all three keys for about 10 - 20 seconds: PowerOn, VolUp and VolDown. Start with the PowerButton. Keep holding past the 3-choice options screen. If you hear a shutter type sound, you've taken a Screen Shot and probably missed the PowerButton.
    -----------------

    If that fails:

    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Tel:
    canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    http://fr.blackberry.com/playbook-ta...ok-support.jsp
    Phone : 0800 914 533 (within 90 days from activation)
  6. Brian Hope's Avatar
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    #6  

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    Had a similar issue after taking my playbook on my bike one cold and foggy morning. The playbook just quit responding so I turned it off and let it set for a little while. When I turned it on again, the screen was not responsive in some areas. I took a hair dryer and warmed the screen and that seemed to help, so I plugged the charger in and played a movie for eight hours to warm the tablet from the inside and finally got the screen working better than ever. Got lucky I guess. Just a testament on how well built the PlayBook ™ really is. Good luck on your issue.
    DynamicsoulSA likes this.
  7. Guyzer's Avatar
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    same thing happend to me... i thought it was done for. I turned it off fully charged, and left it for about a week. just turned it on randomly one day not expecting anything and surprisingly it worked. not sure why this worked, just know it did, surprised me

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