- CrackBerry Newbie
- 2 Posts
Playbook wont connect to Windows 8
i recently upgraded my PC from Win 7 to Win 8 and now am unable to connect my playbook to my PC, i keep getting this error "BlackBerry Desktop Software cannot communicate with the connected device." asking me to update to the latest software. i already have updated my PB but am still having issue.
PS. i also installed microsoft .net 3.5
- 02-25-13, 01:57 AM #2
windows 8 is quite the trainwreck. I just ordered an imac with hopes of a better experience. I am the last guy you would ever think of buyi g apple. windows 8 just is a total mess. this comes from a windows user since windows was released way back when.
- 02-25-13, 05:38 AM #3
Even downloaded BlackBerry Link and the PB is running great on it.
- 02-25-13, 07:45 AM #4
- 02-25-13, 08:22 AM #5
With pb connected via usb go to device manager - you should see a bb device , under network adapters I believe, with a yellow exclamation mark . Just roll back the driver for it and you'll be able to connect.
- CrackBerry Abuser
02-25-13, 09:00 AM #6
- 186 Posts
Not sure how you processed the upgrade but I upgraded from Win7 to Win8 with no problem. Prior to installing the upgrade I ran the upgrade advisor and any incompatible software was provided an upgrade advice or link to needed information. I believe the 1st time I connected my BB phone and PB I may have needed an update of the DTM. Also something I have noticed about Win8 there may be links to regular used software in the Win8 tabs that may not work whereas if you run from the Win7 desktop they work. I had a couple programs with this problem and once I did a reinstall they were ok.
- 04-22-13, 12:34 AM #10
same as what you did but still doesn't work.
I done exactly what you did, but still don't work. I ask several experts from FUTURE SHOP COMPUTER DEPARTMENT and BEST BUY
store. nobody know anything about it, I SENT A EMAIL TO Blackberry Playbook support department, all I get back from them is that YOU
HAVE TO pay and registered for HELP. I wonder what kind a Company is this, no wonder nobody buy their cell phone, and nobody using their PLAYBOOK except few of us, still using it and drive us crazy. forget it , I HAVE DECIDED NOT TO WASTE ANYMORE TIME, AND WILL GO BUY A APPLE IPOD MINI.
THIS REPLAY IS FOR ;taz323 and CrackBerry Addict.
- 04-22-13, 03:33 AM #12
From the TREADS posted here, it looks PLAYBOOK has a lot of problems and a lot of solutions. some works some don't. I wonder why? Is PLAYBOOK designed to
drive user crazy ? or designed to be a functionally tablet, like the APPLE ipad. I am an WINDOWS OS user, I have no problems with all my others using WINDOWS 8 except BLACKBERRY PLAYBOOK.
This THREADS is specially for " Playbook wont connect to Windows 8" . I assume all the answers here are
for WINDOWS 8, because I HAVE NO PROBLEMS when I use WINDOWS VISTA and WINDOWS 7.
Last edited by jimmy1318; 04-22-13 at 04:44 AM.
- 04-22-13, 01:57 PM #13
The same happened with me when I upgraded from XP to 8. Blackbery Desktop Software wouldn't connect. So I converted to Wifi Transfer. I hate cables so it did me wonders
If you're wondering how to transfer files with Wifi;
1) Open Settings on your Playbook.
2) Go to About > Network; and locate the IPv4.
3) Open Run on your computer (Windows Key + R)
4) Type in "file:\\192.168.1.8" without the quotation marks. In this case, '192.168.1.8' would be replaced with your Playbooks IP adress, the one you located in IPV4
5) Transfer files!
Hope this helps out
- CrackBerry Abuser
06-05-13, 02:48 PM #14
- 195 Posts
Same problems for me.
I installed framework .net3.5 and tried before others answers ( wifi ip, but the PB was lagging, and no transfert of movies, only few Ko..)
Install of desktop software
I used the usb BB cable
I used "compatibility mode" XP SP3
Error 31 in the drivers of "system" --> uninstall end erased the driver ( 2 times, cause 2 differents BB lines- only one after that)
Unplug and plug the PB after each delete.
After that, I restarted everything and it still works.
I don't think I forgot something. Ifsomeone can be helped..
PS : can you rephrase this post ? Not a good english..
- CrackBerry Abuser
07-22-13, 09:52 AM #16
- 123 Posts
Last edited by ViBogdan; 07-22-13 at 09:54 AM. Reason: tipos
- CrackBerry User
07-22-13, 01:37 PM #17
- 35 Posts
Its quite possible that the "ghost in the machine" is responding to all of the negative energy. I am running the Windows 8.1 beta and i am having absolutely no problems running BDS, Companionlink, or the Playbook App manager plugin for Chrome.
- 07-28-13, 09:28 PM #22
I have tried development mode, with just connecting to BDS, and Chrome, neither is working, windows 8 acer laptop! No problems on my old Windeows 7 machine.
I can't get the wifi to connect, tried entering the ip address etc under RUN, and I get the error that it can't be located.
- CrackBerry User
07-30-13, 07:30 PM #23
- 41 Posts
Like some of you, I was unable to connect my 64 K Playbook to Win 8. However, today I succeeded. What I did was to confirm that
USB driver was not working; after plugging in, there was no indication in Win8 that the Playbook was connected. In checking with the Win 8
Device Manager, there were no yellow cautions. I removed the existing Blackberry Device Manager, downloaded another version (still 7.1) and
tried again. I found some other Blackberry USB cables, and began to swap them out. Bingo! All of a sudden, I heard the Win 8 bell
indicating that the USB driver had been found, and up on the Playbook screen was the information that it was now connected, and on
the Computer screen was confirmation that a connection was being made, although it took longer to confirm the connection. I
immediately did a backup, checked it out, and all is well.
All the USB cables are Blackberrys but some work better than others, and this is probably due to the USB computer connectors
more than anything else. The good news is that Device Manger does work with Win 8, but some of the USBs may not.
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