[mukuba2002]

i recently upgraded my PC from Win 7 to Win 8 and now am unable to connect my playbook to my PC, i keep getting this error "BlackBerry Desktop Software cannot communicate with the connected device." asking me to update to the latest software. i already have updated my PB but am still having issue.
PS. i also installed microsoft .net 3.5
please advise

[herculesinwyoming]

windows 8 is quite the trainwreck. I just ordered an imac with hopes of a better experience. I am the last guy you would ever think of buyi g apple. windows 8 just is a total mess. this comes from a windows user since windows was released way back when.

[taz323]

i recently upgraded my PC from Win 7 to Win 8 and now am unable to connect my playbook to my PC, i keep getting this error "BlackBerry Desktop Software cannot communicate with the connected device." asking me to update to the latest software. i already have updated my PB but am still having issue.
PS. i also installed microsoft .net 3.5
please advise

Had the same problem was driving me crazy to the point I did a refresh on my HP. Which end up clearing out all of the BlackBerry programs. Restarted computer, then downloaded the DM, this time windows pop up and said it needed to update the. Net 3.5 and it's been working great since.
Even downloaded BlackBerry Link and the PB is running great on it.

[sad_old_man]

i recently upgraded my PC from Win 7 to Win 8 and now am unable to connect my playbook to my PC, i keep getting this error "BlackBerry Desktop Software cannot communicate with the connected device." asking me to update to the latest software. i already have updated my PB but am still having issue.
PS. i also installed microsoft .net 3.5
please advise

Windows 7 and 8 suffer the same problem. DTM uses USB drivers that are not found as standard in these versions of Windows. The error message you get is incorrect and what it really means is the drivers are incorrect for connecting your pb. Delete DTM, reinstall it and it should reinstall the correct drivers for your usb.

[StanWiz]

With pb connected via usb go to device manager - you should see a bb device , under network adapters I believe, with a yellow exclamation mark . Just roll back the driver for it and you'll be able to connect.

[ots1960]

Not sure how you processed the upgrade but I upgraded from Win7 to Win8 with no problem. Prior to installing the upgrade I ran the upgrade advisor and any incompatible software was provided an upgrade advice or link to needed information. I believe the 1st time I connected my BB phone and PB I may have needed an update of the DTM. Also something I have noticed about Win8 there may be links to regular used software in the Win8 tabs that may not work whereas if you run from the Win7 desktop they work. I had a couple programs with this problem and once I did a reinstall they were ok.

i recently upgraded my PC from Win 7 to Win 8 and now am unable to connect my playbook to my PC, i keep getting this error "BlackBerry Desktop Software cannot communicate with the connected device." asking me to update to the latest software. i already have updated my PB but am still having issue.
PS. i also installed microsoft .net 3.5
please advise

[RickWr]

You can also try on playbook "storage and sharing" - usb connection - and change from automatically detect to "connect to windows"

[kbz1960]

I haven't had any issues with mine. I did a clean install of windows though and fresh DM install.

[tofnow]

I haven't had any issues with mine. I did a clean install of windows though and fresh DM install.

No problems with either Win7 or Win8. When DTM opens, if it says a new update is available, I just let it do it's thing.

[jimmy1318]

I done exactly what you did, but still don't work. I ask several experts from FUTURE SHOP COMPUTER DEPARTMENT and BEST BUY
store. nobody know anything about it, I SENT A EMAIL TO Blackberry Playbook support department, all I get back from them is that YOU
HAVE TO pay and registered for HELP. I wonder what kind a Company is this, no wonder nobody buy their cell phone, and nobody using their PLAYBOOK except few of us, still using it and drive us crazy. forget it , I HAVE DECIDED NOT TO WASTE ANYMORE TIME, AND WILL GO BUY A APPLE IPOD MINI.
THANK YOU.
THIS REPLAY IS FOR ;taz323 and CrackBerry Addict.

[jimmy1318]

you can also try on playbook "storage and sharing" - usb connection - and change from automatically detect to "connect to windows"

how does that work? I also try but doesn't work !

[jimmy1318]

From the TREADS posted here, it looks PLAYBOOK has a lot of problems and a lot of solutions. some works some don't. I wonder why? Is PLAYBOOK designed to
drive user crazy ? or designed to be a functionally tablet, like the APPLE ipad. I am an WINDOWS OS user, I have no problems with all my others using WINDOWS 8 except BLACKBERRY PLAYBOOK.
This THREADS is specially for " Playbook wont connect to Windows 8" . I assume all the answers here are
for WINDOWS 8, because I HAVE NO PROBLEMS when I use WINDOWS VISTA and WINDOWS 7.

[gabrielingimars]

Wifi Transfer?

The same happened with me when I upgraded from XP to 8. Blackbery Desktop Software wouldn't connect. So I converted to Wifi Transfer. I hate cables so it did me wonders

If you're wondering how to transfer files with Wifi;
1) Open Settings on your Playbook.
2) Go to About > Network; and locate the IPv4.
3) Open Run on your computer (Windows Key + R)
4) Type in "file:\\192.168.1.8" without the quotation marks. In this case, '192.168.1.8' would be replaced with your Playbooks IP adress, the one you located in IPV4
5) Transfer files!

Hope this helps out