- I have an HP with Windows Vista. When I first connected my Playbook, the computer found it, but the Blackberry Desktop Software won't connect. After a few days trying to connect, something happened and it connected. Most everything was good. Today, however, back to the drawing board and I hadn't changed anything. The Playbook says it is connected, but the software says no.
Some of the things I have tried in the past and today are turning off the Playbook and unplugging the USB cable then turning it back on and plugging back in. I've checked the device manager and tried clicking on the Playbook but nothing happens. Today, I really messed up and told the software to forget my Playbook, thinking I would start fresh, and now it just keeps telling me it is an unknown device. I uninstalled the BB Desktop Software today and reinstalled it but no help.
I have no problems connecting my BB Torch. Any help would be appreciated. Thanks in advance.07-12-11 10:59 PMLike 0 - i had the same a few days ago...both my bold and pb werent being recognized by dm.deleted devices from windows device manager (pb is under network adaptors), disable selective suspend on usb, and finally reinstalling desktop manager, which solved the problem. blackberry device manager was finding my device, but desktop manager wasnt. the combination of all these steps fixed it.bozo666 likes this.07-13-11 12:16 AMLike 1
- well i was also having the same problem. pb was connecting fine up until yesterday morning and then later the same day the pb would say connected but no go on dm. then i happened to notice while connecting to my work network that a second lan connection was appearing in my network places everytime i connected the pb via usb when i enabled the second lan connection pb was suddenly found and i was able to connect via drive letter and dm. not sure what happened here but its fixed and working hope it works for you too.walcolm likes this.07-13-11 02:16 AMLike 1
- well i was also having the same problem. pb was connecting fine up until yesterday morning and then later the same day the pb would say connected but no go on dm. then i happened to notice while connecting to my work network that a second lan connection was appearing in my network places everytime i connected the pb via usb when i enabled the second lan connection pb was suddenly found and i was able to connect via drive letter and dm. not sure what happened here but its fixed and working hope it works for you too.07-14-11 03:20 AMLike 0
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Thanks12-26-11 03:00 PMLike 0 -
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+ Uninstall DM. Restart PC.
+ Obtain and install the most recent Desktop Manager. I think it is 7.0.0.44.
+ Start DM
+ Plug PB in being powered off. Power on PB.02-16-12 10:15 AMLike 0 - 02-16-12 11:39 AMLike 0
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If I delete DM and reinstall to ver.7 then my torch will be ignored?
THanks I'm having the same wonderful works today /not today.....and sat. I transferred file to my folder to listen to audio books at work and now after turning off wifi nada.....he...he...oh what fun....02-26-12 08:58 PMLike 0 - Hey everyone!,
Just joined the BB team, coming from all apple. So far I love my PB but I can't seem to get it to connect through the Desktop software. Luckily, I was able to load some media via IP. Could windows 8 be the problem? I've tried all of the suggest solution such as wifi off and trying the PB being off also. Not too big of a deal, but if there is a way to fix, or try and fix it, I would love too. The software connect fine with my BB 8530 (going old school) so I'm at a loss of possible problems. Thanks in advanced to anyone who can help, and I look forward to getting all this BB stuff figured out!02-22-13 06:24 PMLike 0 - I think that some folks have found that rolling back or changing the DRIVER can help with Win8. Go into the Device Manager and look for BB or Rim named drivers or usb connections. Play around.
Oh, and welcome02-22-13 07:36 PMLike 0 - HI there, I also had the same problem, could not connect my playbook to pc. finally I started all over. I uninstalled all the blackberry software and plugged in my playbook, and instead of installing the internal software I clicked on the read me icon and clicked on the blackberry website link and got a new updated version of the blackberry manager (7.1.0.41) as soon as it was installed I clicked on run and all my files, videos, music and downloads opened up in a new window. I hope this helps somebody out.FF22 likes this.05-28-13 03:47 AMLike 1
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