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  1. catalina76's Avatar
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    Thread AuthorThread Author   #1  

    Default Playbook wont charge

    Plugged in my playbook ton ight and it wont charge. I get a message that says:. Unable to charge battery with connected source.

    What gives?? ?? ??
  2. saudadeii's Avatar
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    #2  

    Default Re: Playbook wont charge

    Are you using the Playbook charger?
    --
    8800 (Retired), 9000 (Retired), 9800 (T-Mobile), PB64 WiFi, Droid 4 (VZW)
  3. catalina76's Avatar
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    Thread AuthorThread Author   #3  

    Default Re: Playbook wont charge

    Yes I am, and it is plugged into its usual place and everything else plugged there Also works
  4. pcotton's Avatar
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    #4  

    Default Re: Playbook wont charge

    I get that when I use an old LG usb cable and connection my PB to my computer. Sounds like you have a problem with the charger not giving enough juice.
    Visit my website at www.pgbabyweardirect.co.uk
  5. catalina76's Avatar
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    Thread AuthorThread Author   #5  

    Default Re: Playbook wont charge

    Its plugged into the wall. So the wire is defective?
  6. saudadeii's Avatar
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    #6  

    Default Re: Playbook wont charge

    Unplug it from the wall and PB. Go to a different room and try again.
    --
    8800 (Retired), 9000 (Retired), 9800 (T-Mobile), PB64 WiFi, Droid 4 (VZW)
  7. Fuzzballz's Avatar
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    #7  

    Default Re: Playbook wont charge

    What adapter are you using it with and have you recently upgraded to 2.1?

    Look on the back of the adapter and give the mAh reading.
  8. catalina76's Avatar
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    Thread AuthorThread Author   #8  

    Default Re: Playbook wont charge

    Same thing. Weird thing is my PB is now at 0% charge and is still working (and has been for an hour).
  9. catalina76's Avatar
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    Thread AuthorThread Author   #9  

    Default Re: Playbook wont charge

    Yes updated this week or late last week.
  10. BB_Bmore's Avatar
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    #10  

    Default Re: Playbook wont charge

    Dumb question but did you try a 3 finger miracle performer?
    I waited...It launched...Im still waiting...
  11. jamesharmeling's Avatar
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    #11  

    Default Re: Playbook wont charge

    See if the charger works on your phone to rule out a defective charger. Use a usb to hook up to your computer to rule out a defective charging port. Also, as BB-Bmore pointed out, do a 3 finger magic reset. Good luck and please post back your findings.
    BB then, now, forever...yeah, I said it. 335039AC
  12. saudadeii's Avatar
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    #12  

    Default Re: Playbook wont charge

    I'm with BB-More. Reboot it. Sounds like the issue is the PB and not the charger
    --
    8800 (Retired), 9000 (Retired), 9800 (T-Mobile), PB64 WiFi, Droid 4 (VZW)
  13. catalina76's Avatar
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    Thread AuthorThread Author   #13  

    Default Re: Playbook wont charge

    Rebooted, nothing.
    What is the 3 finger thing?

    Also... If I keep it on the charge overnight it charges anywhere from 17% to 70%. But the little lighting on the battery never appears.

    Is all this under warranty??? I bought it last december and really disappointed, I bring it often with me.
  14. jamesharmeling's Avatar
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    #14  

    Default

    Quote Originally Posted by catalina76 View Post
    Rebooted, nothing.What is the 3 finger thing?Also... If I keep it on the charge overnight it charges anywhere from 17% to 70%. But the little lighting on the battery never appears. Is all this under warranty??? I bought it last december and really disappointed, I bring it often with me.
    Hold down the top + & - & the power buttons until it shuts off
    BB then, now, forever...yeah, I said it. 335039AC
  15. #15  

    Default Re: Playbook wont charge

    Three restart methods and then Support:

    To fix an issue, try these in order:

    Restart using the Battery Icon and press Restart

    Press and hold the Power button for 10-15 seconds. Then leave it for 20-30 seconds and see if it restarts.

    To REBOOT:
    Press and HOLD all three keys for about 10 - 20 seconds: PowerOn, VolUp and VolDown. Start with the PowerButton. Keep holding past the 3-choice options screen. If you hear a shutter type sound, you've taken a Screen Shot and probably missed the PowerButton.

    ................

    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    http://fr.blackberry.com/playbook-ta...ok-support.jsp
    Phone : 0800 914 533 (within 90 days from activation)

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