Playbook wont charge

**catalina76** · 11-02-2012, 07:49 PM

Plugged in my playbook ton ight and it wont charge. I get a message that says:. Unable to charge battery with connected source.

What gives?? ?? ??

**saudadeii** · 11-02-2012, 07:51 PM

Are you using the Playbook charger?

**catalina76** · 11-02-2012, 07:54 PM

Yes I am, and it is plugged into its usual place and everything else plugged there Also works

**pcotton** · 11-02-2012, 07:58 PM

I get that when I use an old LG usb cable and connection my PB to my computer. Sounds like you have a problem with the charger not giving enough juice.

**catalina76** · 11-02-2012, 08:02 PM

Its plugged into the wall. So the wire is defective?

**saudadeii** · 11-02-2012, 08:36 PM

Unplug it from the wall and PB. Go to a different room and try again.

**Fuzzballz** · 11-02-2012, 09:14 PM

What adapter are you using it with and have you recently upgraded to 2.1?

Look on the back of the adapter and give the mAh reading.

**catalina76** · 11-02-2012, 09:15 PM

Same thing. Weird thing is my PB is now at 0% charge and is still working (and has been for an hour).

**catalina76** · 11-02-2012, 09:21 PM

Yes updated this week or late last week.

**BB_Bmore** · 11-02-2012, 09:54 PM

Dumb question but did you try a 3 finger miracle performer?

**jamesharmeling** · 11-03-2012, 06:53 AM

See if the charger works on your phone to rule out a defective charger. Use a usb to hook up to your computer to rule out a defective charging port. Also, as BB-Bmore pointed out, do a 3 finger magic reset. Good luck and please post back your findings.

**saudadeii** · 11-03-2012, 09:01 AM

I'm with BB-More. Reboot it. Sounds like the issue is the PB and not the charger

**catalina76** · 11-05-2012, 06:04 AM

Rebooted, nothing.
What is the 3 finger thing?

Also... If I keep it on the charge overnight it charges anywhere from 17% to 70%. But the little lighting on the battery never appears.

Is all this under warranty??? I bought it last december and really disappointed, I bring it often with me.

**jamesharmeling** · 11-05-2012, 06:26 AM

Originally Posted by catalina76

Rebooted, nothing.What is the 3 finger thing?Also... If I keep it on the charge overnight it charges anywhere from 17% to 70%. But the little lighting on the battery never appears. Is all this under warranty??? I bought it last december and really disappointed, I bring it often with me.

Hold down the top + & - & the power buttons until it shuts off

F2 · 11-05-2012, 08:55 AM

Three restart methods and then Support:

To fix an issue, try these in order:

Restart using the Battery Icon and press Restart

Press and hold the Power button for 10-15 seconds. Then leave it for 20-30 seconds and see if it restarts.

To REBOOT:
Press and HOLD all three keys for about 10 - 20 seconds: PowerOn, VolUp and VolDown. Start with the PowerButton. Keep holding past the 3-choice options screen. If you hear a shutter type sound, you've taken a Screen Shot and probably missed the PowerButton.

................

The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

Rim Support
Tel:
Canada Toll Free: 1-877-644-8405
United States Toll Free: 1-877-644-8410
Puerto Rico Toll Free: 1-855-651-4936
Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

(UK Support) 0800 096 2805

Playbook French Support
http://fr.blackberry.com/playbook-ta...ok-support.jsp
Phone : 0800 914 533 (within 90 days from activation)