[ATMJOE]

I can use my playbook to do a video call to my Z10
I added the pin to the playbook
Under video chat.

But the Z10 cannot call the playbook it rings and rings, nothing happens on the Playbook

Does anyone know if this is normal or is there a setup I missed.

PlayBook has latest update
Z10 running official latest 10.2.1

Tried On wifi
The incoming call from playbook works on WIFI or cell

Return call is not received

Posted via CB10. BlackBerry Z10

[Dunt Dunt Dunt]

I tried back when I got my Z10.... could not get it to work either way. I'll have to try again, maybe one of the updates has it working partially now.

[ViBogdan]

I tried back when I got my Z10.... could not get it to work either way. I'll have to try again, maybe one of the updates has it working partially now.

Nope, tried it last weekend and Z10 did not call the Playbook(only works vice-versa)

[DigitalMadness]

I can use my playbook to do a video call to my Z10
I added the pin to the playbook
Under video chat.

But the Z10 cannot call the playbook it rings and rings, nothing happens on the Playbook

Does anyone know if this is normal or is there a setup I missed.

PlayBook has latest update
Z10 running official latest 10.2.1

Tried On wifi
The incoming call from playbook works on WIFI or cell

Return call is not received

Posted via CB10. BlackBerry Z10

Are you using the same BB ID on both devices?
In my experience, if they are the same, the behaviour is the same as yours.
If they are different, it works both ways.

[ATMJOE]

Are you using the same BB ID on both devices?
In my experience, if they are the same, the behaviour is the same as yours.
If they are different, it works both ways.

Thanks for the suggestion

Affirmative the BlackBerry ID is probably the same
I will have to change it and try it .
Question?
When you say BlackBerry ID ?
Do you mean the ID for BlackBerry world, for downloading apps ?





Posted via CB10. BlackBerry Z10

[DigitalMadness]

Thanks for the suggestion

Affirmative the BlackBerry ID is probably the same
I will have to change it and try it .
Question?
When you say BlackBerry ID ?
Do you mean the ID for BlackBerry world, for downloading apps ?


Posted via CB10. BlackBerry Z10

Yes, that is correct. It is also the same ID that identifies your device.

[Calimero1987]

you can check the notification in your hub, after the playbook called the z10. then just call back?

[DigitalMadness]

you can check the notification in your hub, after the playbook called the z10. then just call back?

Tried that. Didn't work for me.

[ATMJOE]

Yes, that is correct. It is also the same ID that identifies your device.

That did the trick

I changed my BlackBerry ID on my playbook, and now I can call back my playbook

Thanks for the help



Posted via CB10. BlackBerry Z10

[rphillipchuk]

you can check the notification in your hub, after the playbook called the z10. then just call back?

This has worked for me.......but what is there in the Hub that will give me some indication on how to call the playbook back without going through the Hub again ?
This is driving me crazy.....

Thanks for any help...

[vanrickman]

I tried to change my ID on my PlayBook, but it prompted me to wipe it.

Sent from the phone of the gods.....Z30

[ATMJOE]

I tried to change my ID on my PlayBook, but it prompted me to wipe it.

Sent from the phone of the gods.....Z30

Mine said the same thing that it was going to wipe it

Just hit accept it won't wipe it will just change the id

Posted via CB10. BlackBerry Z10

[DigitalMadness]

Mine said the same thing that it was going to wipe it

Just hit accept it won't wipe it will just change the id

Posted via CB10. BlackBerry Z10

When I tried to change the id on the playbook, it change it on the z10 as well.

[ATMJOE]

When I tried to change the id on the playbook, it change it on the z10 as well.

I had turned off bridge
that may be why yours changed on the Z10

Posted via CB10. BlackBerry Z10

[robsteve]

I had turned off bridge
that may be why yours changed on the Z10

Posted via CB10. BlackBerry Z10

You edited the email associated with your BlackBerryID. That new email will be pushed to your Z10 via the BlackBerry servers. Have you checked the BlackBerryID on your Z10? It may have been pushed the new email and you hadn't noticed.

You will want to figure this out before you get confused when you next need to log into the BlackBerryID on the Z10 and put in the wrong email and password.

[sushistew]

if you have an android or apple device you can download bbm and create a new id for bbm and use that in your playbook