| | 05-05-2011, 09:51 AM Thread Author #1
PlayBook "Stripping" PDF Files From Emails Sent From Mac Mail Client to BIS Accounts
This is possibly the weirdest issue I have seen to date with the Playbook and it took me quite some time to figure out what was going on.
Essentially, I use Mac Mail email client on my MacBook Pro to send/receive email for multiple accounts (hotmail, gmail, Rogers, etc.). When I first got my PlayBook I was playing around with being able to open/view different file formats on the PlayBook. I'd compose an email in MacMail with my rogers yahoo account to send to myself (same from and to email address). I would attach all file formats. Every single time I did this, the email would be received on my handheld with all attachments intact EXCEPT for PDFs. They would get stripped every single time. So essentially, while bridged, I would see the email with all attachments on my blackberry but on the playbook the PDF was missing.
So, then I decided to recreate this problem but use the rogers yahoo web mail client. Wouldn't you know it, the PDFs would come through. I tried the same using OWA and gmail clients and they all worked. I also used the MS Outlook client and that worked as well. Mac Mail seems to be the culprit here. I've not found many other users having this issue other than a few so I'd love it if someone else can try this out and let me know how it works for them. I can't be the only one. There must be a bigger issue here...
I called BlackBerry support yesetrday and insisted this get escalated. Within 30 mins someone from level 3 support at RIM in Wateloo called me and we did serious troubleshooting/field testing for over 2 hours. He was great. He took my logs and tracked our test emails and made me take pics etc. He too thinks it's a Mac Mail client issue. He's never seen this problem before. Anyhow, we'll see if/when this gets fixed.