[FF22]

I just called support to have mine sent in. I have no waranty so I hope it wont cost a lot. It wont charge and it wont connect to my computer. it feels like the mini usb doesnt plug all the way in.

Take a peek inside the port. There is a "shelf" in the middle that should be level. If the cable is plugged in upsidedown, that "shelf" can be bent down or up. I believe some folks have straightened or leveled it very carefully.

[mroberts2m4]

everyone is saying plug in the charger with blackberry logo "up". mine wont go in that way. the other way it goes in, but not all the way

[b1g1an]

Which would suggest you bent that tab up by putting it in the wrong way up as suggested and if you shove any harder you'll probably break it off!

[FF22]

everyone is saying plug in the charger with blackberry logo "up". mine wont go in that way. the other way it goes in, but not all the way

If you look at another device with a micro-usb the port is generally shaped more like the plug on the charger. The pb's port is more rectangular (less trapezoid) since it is suppose to eventually support external usb devices like drives and they use a difference plug. The charge plug should fit with the logo facing UP or the narrower long edge at the top. So look in your port and see if that "shelf" or connector is misaligned. It should be parallel to the top/botton of the port and not bent up/down.

Was in your general vicinity yesterday coming back to Seattle from Glacier National Park. Awful smoke.

Oh, rim's fix price is based on the size/capacity of the unit from what others have reported but I don't recall the prices.

[gwhittemore]

Thanks RIM!!

I have to give them a lot of credit. My USB port on my 64GB Playbook died and I sent it back to them and 5 days later I received a brand new 64GB Playbook.

Way to go RIM!!! I wil be sure to spread the news of your great customer service.

Lets rock This RIM, Bring on BB10!!!

GW

[Tampanavsniper Navarro]

My USB wont charge my Playbook where did you call or send your Playbook to, I took it to a local repair shop here in Tampa and they couldnt do a thing,

[johnierw]

Amazon.com $15.50, I got mine for $16.50 less than $20 delivered....

Can you tell us where you got the rapid charger for $20? I'd love to find it at that price.

[13hg]

Hi thx for your info I have just read..my granddaughter has the same problem with her playbook. Could you tell me where you sent it to be repaired please, you say it was rim but I can't seem to locate that on any sites..... Thankyou hopefully. Keith

[xamdam]

Hi thx for your info I have just read..my granddaughter has the same problem with her playbook. Could you tell me where you sent it to be repaired please, you say it was rim but I can't seem to locate that on any sites..... Thankyou hopefully. Keith

Rim is research in motion (OLD NAME FOR) Blackberry the manufacturers of blackberry playbooks and blackberry phone devices, the people who made your device.

Cell Phones, Smartphones & Mobile Phones from BlackBerry.com go here and find where you can send you playbook too in order to have it repaired.

Here is a link to contact us for Canada.... Contact Us - Canada

[FF22]

The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

Rim Support
Tel:
Canada Toll Free: 1-877-644-8405
United States Toll Free: 1-877-644-8410
Puerto Rico Toll Free: 1-855-651-4936
Email: [email protected] (this route generally does not work and a call is necessary)

(UK Support) 0800 096 2805

Playbook French Support
Smartphones BlackBerry & Tablette Tactile - Mod�les de BlackBerry FR - France
Phone : 0800 914 533 (within 90 days from activation)

BlackBerry� Customer Support Center
Austria:0800-297-476
Belgium:800-77-980
RIM (Brasil Support toll free number): 0800-022-3161
Bulgaria: 00800-118-1115
Denmark: 802-50198
France: 800-914-533
Germany: 800-181-6530
Italy: 800-789-272
Luxembourg: 800-2-2187
Netherlands: 800-022-7316
Norway: 00-1-647-426-7058
Poland: 00-800-112-43-59
Portugal: 800-827-760
Russia: 8-800-100-9643
South Africa: 0800988892
Spain: 900-866-969
Sweden: 02-079-4448
Switzerland: 0-800-802-492
United Kingdom: 08000962805

Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

Germany: 0800 1816530 (Geb�hrenfrei)

North-America: 1 877 255 2377 (Toll Free)

UK: 0808 100 7466 (Toll Free UK only)

Outside UK: +44 1753 558400

Worldwide: 1 519 888 6181

[email protected]

(BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
0180 3302626)

[Lucie Laperriere]

Got mine on Amazon.ca yesterday. $20.39 + shipping $4.95.

[zten]

Are you sure they repaired tour playbook OP maybe they replaced it which is why the screen protector is gone.

Posted via CB10

[PTZ]

Found my fast charger for five bucks Friday after work at Walmart.