Playbook reset, now I can't restore from backup
I was on vacation, and opened up my playbook to check my email one morning only to discover it had done a full reset overnight.
I had to go through all the setup options. I didn't have a good enough connection for it to download all of the updates, so I tried to connect to my laptop to restore from backup. Desktop Software wouldn't connect until the PB setup was complete. So, I had to wait until I was home from vacation to connect to wifi and complete the setup. that done, i connected to desktop Software, but it still wouldn't restore because my OS on the PB had reverted back to 1.0, but my backups were at 2.0
so, I told the desktop manager to update my PB.
After some time, I got an error saying the update failed.
So, I went to the PB and told it to update, which worked fine.
So, now my PB says it is version 2.0
but when i connect it to the Desktop software it says the PB is version 1.0 so it won't restore from backup.
I tried following instructions to factory reset by turng off, and connecting to computer with desktop software running, but this doesn't allow me to update. And, the PB already thinks it is updated.
Any suggestions? Any ideas on why / how it went to factory reset? I don't want this happening again. timing was bad with me camping in the middle of nowhere when it happened.
- 04-09-2012, 07:14 AM #2
Well since you wiped and can't restore, I'm assuming you don't have a lot of data to lose. This happened to me last time I wiped, and I didn't bother to do the debrick method, but here it is and it should work:
1. Turn off your PB
2. On your pc, open Desktop Manager.
3. Plug in your PB via USB (While turned off)
4. Click update.
Let me know if this works.
Sent from my BlackBerry 9700 using Tapatalk
- 04-09-2012, 10:11 AM #3
I think someone suggested in DM, DELETE the PB device (I don't know what the actual moves are but look for something to basically tell DM that your pb is no longer the device). Possibly reboot computer and pb (battery icon, restart). Then hook up pb again and allow it to be "added" back to DM.
I have connected the pb to two different PC's before the reset.
both show the same thing when I connect now. They both show the pb is version 1.0, but don't show the update button. I have tried turning off before I connect, but still get no update button
- 04-09-2012, 01:15 PM #6
There is always an update button, comes in shortly after you plug in the device. It says there's an error (blah, blah) and gives you a choice of 3 buttons to click, one of them being update. you need to click that as soon as it comes up, before the device reboots. Are you sure there's no update button while connecting the turned off PB to DM?
Sent from my BlackBerry 9700 using Tapatalk
- CrackBerry Genius of Geniuses
04-09-2012, 01:30 PM #7
- 5,072 Posts
- 04-09-2012, 02:54 PM #11
If that happened to me I would've immediately called RIM, nothing like getting a new PBInspire Yourself: https://appworld.blackberry.com/webstore/content/90355/
- 04-17-2012, 09:05 AM #12
Odd must say! Maybe as a solution to resolve I'd recommend using BlackBerry Backup Extractor to recover data from your backup then import it to your PB. At least this way you'll get your data back onto your PB. Good luck!
- 08-01-2012, 10:10 PM #13
Last edited by PoohBear24; 08-01-2012 at 10:13 PM.
- 08-02-2012, 03:55 AM #15
Whenever anybody goes for the debrick method ie. switching off and connecting to Desktop Manager, be informed that the rim would push up nearly 1 GB of Data. This is because they also download repair software alongwith firmware.
- 08-03-2012, 12:21 PM #16
- 08-03-2012, 12:25 PM #17
Side note: I uninstalled the DM software between reinstalling newer version.
- CrackBerry Newbie
08-13-2012, 11:21 PM #18
- 3 Posts
Same thing happened to me. Backed up from 668,
did a reinstall of 358, can't restore.
What is the point of a backup if you can't restore
data to a different version?
Maybe if you could install the O/S version you
wanted to at will, which seems to be impossible, there
would be a small justification with this.
Unreal. If I had known I would have just copied
the few pictures I had over that I care about
That'll teach me (again) to read all the forrums before
I do ANYTHING.
- 05-23-2013, 10:28 AM #19
It happened me to too :(
I am on a road trip and had used my Playbook for reading the previous night. The next night I picked it up and when I turned it on it reset itself as if I had just opened it fresh out of the box. All my ebooks, pictures and programs were gone.
- 05-23-2013, 11:03 AM #20
If stuff is really gone, there is not much you can do. You can download all of your apps again by visiting BBWorld and going to MYWorld and reinstalling apps.
- CrackBerry Genius
05-23-2013, 12:56 PM #21Sent by"THE GUY YOUR MOTHER WARNED YOU ABOUT" from the fastest PlayBook in the known Berryverse (don't believe me??? ,,, look here ) --->>>[ http://forums.crackberry.com/blackbe...s-here-784133/ ]... jerzeybob.com
- 1,748 Posts