[foodpro]

i cant seem to get my toshiba laptop to recognize my pb ....any suggestions. Firewall is off btw

[pelletizer]

I havea Toshiba as well and it will recognize but will not bu.

[jafobabe]

What OS is on your PC? There are a few issues with Win7, but I don't have the thread links.

[jafobabe]

Make sure you have the latest Desktop Software installed....

Then on you PC drill down to the following path ..

I am also running 64-bit Win 7 with no problems.

To the OP, have you checked Device Manager>Universal Serial Bus Controllers>USB Root Hub>Power Management and made sure that "Allow the computer to turn off this device to save power" is not checked.

Hope this helps.

[rotorwrench]

I have that happen on two other laptops using the supplied oem cable. I find in my situation, after a gentle wiggle on the usb connector on the computer, the PB connects. Also switching usb ports has worked. I've had this happen when using the same cable with my phone also. For that reason I'll try another cable and see if it works any better. One computer is running Vista, the other is XP, and always latest ed. of DM.

[foodpro]

Thanks for the help but its still a no go. grrrr

[MerrifieldB]

Had the same problem and finally got it to work... Makes no sense what so ever, but turn off your wireless on the PB - and then it will work... (And be sure to open up Desktop Manager BEFORE connecting your PB. Hope this helps.

[beman39]

yes u have to turn off wifi AND BT to be able to connect to desktop manager, took me awhile to figure that out as bb doesnt say anywhere that info...

[rotorwrench]

I see this come up frequently, with different methods or advice. We probably need to be very specific in the status of the PB and computer and steps taken. I've been wanting to experiment with this since I've had recognition issues also.

- PB, May build, 64g, latest official update.
- Laptop, Dell XPS running updated Vista

1st method

1- Laptop up and running
2- PB on, wifi on
3- Opened up DMand checked for latest update
4- Connected PB using my 9930 OEM USB cable and waited
5- 2 min later PB was recognized
6- Performed backup, wifi still on
7- Shut down DM and disconnected PB

2nd method

1-Same as above
2- PB on, wifi on
3-DM opened and running
4- Connected PB with OEM PB USB cable
5-Immediate recognition
6- Skipped backup
7- Same

3rd method

1-Same
2- PB on, wifi off
3- DM opened and running
4- PB connected using 9930 OEM USB cable, waited
5- Almost 2.5min before recognition
6- BU skipped
7- Same

4th method

1-Same
2- PB on, wifi off
3- DM opened
4- Connected PB using PB OEM USB cable
5- Immediate recognition
6- BU skipped
7- DM closed, PB disconnected

5th Method

1-Same as all above
2- PB on, wifi on
3- DM not on
4- Connected using 9930 OEM USB cable, waited
5- 2+min before recognized as drive Z, Device Manager icon pops up in tool bar
6- Opened DM, immediate recognize and connection
7- BU skipped, DM closed, PB disconnected

Method 6

1-Same as all above
2- PB on, wifi on
3- DM not on
4- Connected using PB OEM USB cable
5- Immediate recognition as drive Z, Device Manager icon pops up in tool bar
6- Opened DM, PB recognized and connected, no delay
7- BU skipped, DM closed, PB disconnected

Two more methods were performed same as the latter two except wifi off, same results respectively.


The summary with my set up was:

1- No difference if wifi was on or off with my recognition speeds
2- No difference if DM was opened and running or not to computer or DM recognition
speeds
3- The only difference I noted was longer recognition when using my 9930 usb cable.

I don't know the difference in the two cables, but both are BB OEM and the phone cable
is larger diameter.

Sorry for the long post, and I know this seems obsessive, but I was curious and if it helps anyone, then it was worth it

[cntrydncr223]

I see this come up frequently, with different methods or advice. We probably need to be very specific in the status of the PB and computer and steps taken. I've been wanting to experiment with this since I've had recognition issues also.

- PB, May build, 64g, latest official update.
- Laptop, Dell XPS running updated Vista

1st method

1- Laptop up and running
2- PB on, wifi on
3- Opened up DMand checked for latest update
4- Connected PB using my 9930 OEM USB cable and waited
5- 2 min later PB was recognized
6- Performed backup, wifi still on
7- Shut down DM and disconnected PB

2nd method

1-Same as above
2- PB on, wifi on
3-DM opened and running
4- Connected PB with OEM PB USB cable
5-Immediate recognition
6- Skipped backup
7- Same

3rd method

1-Same
2- PB on, wifi off
3- DM opened and running
4- PB connected using 9930 OEM USB cable, waited
5- Almost 2.5min before recognition
6- BU skipped
7- Same

4th method

1-Same
2- PB on, wifi off
3- DM opened
4- Connected PB using PB OEM USB cable
5- Immediate recognition
6- BU skipped
7- DM closed, PB disconnected

5th Method

1-Same as all above
2- PB on, wifi on
3- DM not on
4- Connected using 9930 OEM USB cable, waited
5- 2+min before recognized as drive Z, Device Manager icon pops up in tool bar
6- Opened DM, immediate recognize and connection
7- BU skipped, DM closed, PB disconnected

Method 6

1-Same as all above
2- PB on, wifi on
3- DM not on
4- Connected using PB OEM USB cable
5- Immediate recognition as drive Z, Device Manager icon pops up in tool bar
6- Opened DM, PB recognized and connected, no delay
7- BU skipped, DM closed, PB disconnected

Two more methods were performed same as the latter two except wifi off, same results respectively.


The summary with my set up was:

1- No difference if wifi was on or off with my recognition speeds
2- No difference if DM was opened and running or not to computer or DM recognition
speeds
3- The only difference I noted was longer recognition when using my 9930 usb cable.

I don't know the difference in the two cables, but both are BB OEM and the phone cable
is larger diameter.

Sorry for the long post, and I know this seems obsessive, but I was curious and if it helps anyone, then it was worth it

I don't have a problem, never have (knock on wood), but I appreciate the time and energy it took you to test, document and post your findings.

[foodpro]

That did the trick Thank you all kindly.....
turn off wifi .....who woulda thought

[gtiffany]

Make sure you have File Sharing turn on on your Playbook also.

[rotorwrench]

I'm glad you got it worked out. Thats what i was referring to, inconsistent experiences. I have no problem connecting to DM with wifi and BT on. Today I tried it with three other PBs at work, same result, no problems connecting with wifi and BT on. Go figure.