1. fedor1232's Avatar
    Hallo there,

    after the last PB software update my camera refused to work. It is only showing the pattern as attached. The same with front camera and video mode. I tried security wipe and reinstall twice.

    Any clue?

    Fedor
    10-03-12 12:25 PM
  2. LoganSix's Avatar
    Instead of doing a re-install, just do a reboot. That seemed to help out some people.
    10-03-12 12:29 PM
  3. im3arl's Avatar
    I am not able to use my PB camera either. I tried to reboot -- didn't solve the problem.
    10-03-12 02:20 PM
  4. hpjrt's Avatar
    Don't know what to tell you guys. Mine works fine but maybe a search of CB will get you some answers.
    10-03-12 02:58 PM
  5. Superfly_FR's Avatar
    If you haven't yet, try to check for update again. Could be some additional dl.
    10-03-12 03:09 PM
  6. fedor1232's Avatar
    I did the last OS update to no avail. drives me crazy!
    10-06-12 12:21 AM
  7. todbanner's Avatar
    I don't have a solution to the camera issue, just an observation that this update seems to have created such a wide variety of problems for different devices.

    I've read thread after thread of people who are experiencing so many different issues. Not a problem here with the camera, just took some shots with front and rear cameras to make sure.

    I've just got the FB app issues over here. I seem to be one of the lucky ones!

    Good luck. Only think I would suggest if it were me would be a back up and a complete wipe and start again?
    10-06-12 12:30 AM
  8. im3arl's Avatar
    I reboot my PB and it solved the problem.
    10-06-12 08:01 AM
  9. bmwbarrister's Avatar
    Same issue here and rebooting did not fix it. Im waiting for 10 but all these glitches (previous updates) have always come up short. RIMM may have good ideas but they cant seem to execute properly.

    Separately, crackberry's website should be more playbook friendly. The other day i discovered the most playbook friendly website--investorplace.com---the web site actually changes format depending on your tablets orientation!! I wish more websites would be designed like that one.
    10-14-12 01:45 AM
  10. Brian ICA's Avatar
    Hello please any help me my blackberry playbook camera is not working when i try to open camera it opns n shows nothing...here is the pics comes when i opn its cam....Click image for larger version. 

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    02-20-13 11:08 AM
  11. FF22's Avatar
    Generally, the USER canNOT fix the camera. It needs a trip to repair

    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    Smartphones BlackBerry & Tablette Tactile - Modles de BlackBerry FR - France
    Phone : 0800 914 533 (within 90 days from activation)

    BlackBerry Customer Support Center
    Austria:0800-297-476
    Belgium:800-77-980
    RIM (Brasil Support toll free number): 0800-022-3161
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805

    Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

    Germany: 0800 1816530 (Gebhrenfrei)

    North-America: 1 877 255 2377 (Toll Free)

    UK: 0808 100 7466 (Toll Free UK only)

    Outside UK: +44 1753 558400

    Worldwide: 1 519 888 6181

    help@blackberry.com

    (BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
    0180 3302626)
    02-20-13 11:24 AM
  12. ayobamifayose's Avatar
    My pb camera is not working, I've rebooted several times but its not working ...... And I'm also frm Nigeria
    02-21-13 01:25 AM
  13. supercha's Avatar
    how to reboot the PB?? any help. thanks
    05-27-13 07:57 AM
  14. FF22's Avatar
    While rebooting generally does not help with a broken camera

    To fix an issue, try these in order:

    Restart using the Battery Icon and press Restart

    Press and hold the Power button for 10-15 seconds. Then leave it for 20-30 seconds and see if it restarts.

    To REBOOT:
    Press and HOLD all three keys for about 10 - 20 seconds: PowerOn, VolUp and VolDown. Start with the PowerButton. Keep holding past the 3-choice options screen. If you hear a shutter type sound, you've taken a Screen Shot and probably missed the PowerButton.
    05-27-13 09:12 PM
  15. stevenhuybreckx's Avatar
    i have the same problem . is it not be repair ???? i dont have warranty anymore .
    01-01-14 09:26 AM
  16. stevenhuybreckx's Avatar
    Default



    i have the same problem . is it not be repair ???? i dont have warranty anymore .
    01-01-14 09:26 AM
  17. stevenhuybreckx's Avatar
    Hello please any help me my blackberry playbook camera is not working when i try to open camera it opns n shows nothing...here is the pics comes when i opn its cam....Click image for larger version. 

Name:	IMG_00000090.jpg 
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ID:	136917





    Default



    i have the same problem . is it not be repair ???? i dont have warranty anymore .
    01-01-14 09:27 AM
  18. FF22's Avatar
    i have the same problem . is it not be repair ???? i dont have warranty anymore .
    BB has been known to fix camera issues even if the warranty has expired. I don't know if they are still doing that or not

    The PB has a one year warranty to the original purchaser (longer in some jurisdictions). It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    Smartphones BlackBerry Z10 - Tous les Téléphones Portables BlackBerry - FR - France
    Phone : 0800 914 533 (within 90 days from activation)

    BlackBerry Customer Support Center
    Austria:0800-297-476
    Belgium:800-77-980
    RIM (Brasil Support toll free number): 0800-022-3161
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805

    Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

    Germany: 0800 1816530 (Gebhrenfrei)

    North-America: 1 877 255 2377 (Toll Free)

    UK: 0808 100 7466 (Toll Free UK only)

    Outside UK: +44 1753 558400

    Worldwide: 1 519 888 6181

    help@blackberry.com

    (BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
    0180 3302626)
    01-01-14 09:44 AM
  19. Masterherm's Avatar
    Patience Pays Big With Blackberry!
    Last edited by Masterherm; 08-19-14 at 12:13 PM.
    08-13-14 11:00 AM
LINK TO POST COPIED TO CLIPBOARD
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