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  1. fedor1232's Avatar
    CrackBerry Newbie

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    6 Posts
    Thread AuthorThread Author   #1  

    Default Playbook camera not working

    Hallo there,

    after the last PB software update my camera refused to work. It is only showing the pattern as attached. The same with front camera and video mode. I tried security wipe and reinstall twice.

    Any clue?

    Fedor
  2. LoganSix's Avatar
    CrackBerry Addict

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    995 Posts
    #2  

    Default

    Instead of doing a re-install, just do a reboot. That seemed to help out some people.
  3. im3arl's Avatar
    CrackBerry User

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    45 Posts
    #3  

    Default

    I am not able to use my PB camera either. I tried to reboot -- didn't solve the problem.
  4. hpjrt's Avatar
    CrackBerry Addict

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    980 Posts
    #4  

    Default

    Don't know what to tell you guys. Mine works fine but maybe a search of CB will get you some answers.
    Posted using my 32 gig Playbook - and 9 times out of 10, my new BB OEM mini keyboard
  5. Superfly_FR's Avatar

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    Hey, what did you expect ?
    #5  

    Default

    If you haven't yet, try to check for update again. Could be some additional dl.
    Join my BBM Channel : C00035FA6
    "I speak English like a Spanish Cow"
    I'm a StockBerrian, proudly holding 50 150 250 400 550 1000 BlackBerry shares
  6. fedor1232's Avatar
    CrackBerry Newbie

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    6 Posts
    Thread AuthorThread Author   #6  

    Default Re: Playbook camera not working

    I did the last OS update to no avail. drives me crazy!
  7. todbanner's Avatar
    CrackBerry Genius

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    #7  

    Default Re: Playbook camera not working

    I don't have a solution to the camera issue, just an observation that this update seems to have created such a wide variety of problems for different devices.

    I've read thread after thread of people who are experiencing so many different issues. Not a problem here with the camera, just took some shots with front and rear cameras to make sure.

    I've just got the FB app issues over here. I seem to be one of the lucky ones!

    Good luck. Only think I would suggest if it were me would be a back up and a complete wipe and start again?
    Z10 STL100-3 10.2.1.1925 + 16GB PlayBook 2.1.0.1526
    DropBox: https://db.tt/sJ8qDim <-- sign up here and get bonus space.
  8. im3arl's Avatar
    CrackBerry User

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    45 Posts
    #8  

    Default Re: Playbook camera not working

    I reboot my PB and it solved the problem.
  9. bmwbarrister's Avatar
    CrackBerry User

    Posts
    47 Posts
    #9  

    Default Re: Playbook camera not working

    Same issue here and rebooting did not fix it. Im waiting for 10 but all these glitches (previous updates) have always come up short. RIMM may have good ideas but they cant seem to execute properly.

    Separately, crackberry's website should be more playbook friendly. The other day i discovered the most playbook friendly website--investorplace.com---the web site actually changes format depending on your tablets orientation!! I wish more websites would be designed like that one.
  10. Brian ICA's Avatar
    CrackBerry Newbie

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    1 Posts
    #10  

    Default My bbp camera is not working

    Hello please any help me my blackberry playbook camera is not working when i try to open camera it opns n shows nothing...here is the pics comes when i opn its cam....Playbook camera not working-img_00000090.jpg
  11. #11  

    Default

    Generally, the USER canNOT fix the camera. It needs a trip to repair

    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    Smartphones BlackBerry & Tablette Tactile - Modéles de BlackBerry FR - France
    Phone : 0800 914 533 (within 90 days from activation)

    BlackBerry® Customer Support Center
    Austria:0800-297-476
    Belgium:800-77-980
    RIM (Brasil Support toll free number): 0800-022-3161
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805

    Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

    Germany: 0800 1816530 (Gebührenfrei)

    North-America: 1 877 255 2377 (Toll Free)

    UK: 0808 100 7466 (Toll Free UK only)

    Outside UK: +44 1753 558400

    Worldwide: 1 519 888 6181

    help@blackberry.com

    (BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
    0180 3302626)
  12. ayobamifayose's Avatar
    CrackBerry Newbie

    Posts
    1 Posts
    #12  

    Default

    My pb camera is not working, I've rebooted several times but its not working ...... And I'm also frm Nigeria
  13. supercha's Avatar
    CrackBerry Newbie

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    1 Posts
    #13  

    Default PB cam not working

    how to reboot the PB?? any help. thanks
  14. #14  

    Default

    While rebooting generally does not help with a broken camera

    To fix an issue, try these in order:

    Restart using the Battery Icon and press Restart

    Press and hold the Power button for 10-15 seconds. Then leave it for 20-30 seconds and see if it restarts.

    To REBOOT:
    Press and HOLD all three keys for about 10 - 20 seconds: PowerOn, VolUp and VolDown. Start with the PowerButton. Keep holding past the 3-choice options screen. If you hear a shutter type sound, you've taken a Screen Shot and probably missed the PowerButton.
  15. stevenhuybreckx's Avatar
    CrackBerry Newbie

    Posts
    3 Posts
    #15  

    Default hello

    i have the same problem . is it not be repair ???? i dont have warranty anymore .
  16. stevenhuybreckx's Avatar
    CrackBerry Newbie

    Posts
    3 Posts
    #16  

    Default

    Default



    i have the same problem . is it not be repair ???? i dont have warranty anymore .
  17. stevenhuybreckx's Avatar
    CrackBerry Newbie

    Posts
    3 Posts
    #17  

    Default

    Quote Originally Posted by Brian ICA View Post
    Hello please any help me my blackberry playbook camera is not working when i try to open camera it opns n shows nothing...here is the pics comes when i opn its cam....Click image for larger version. 

Name:	IMG_00000090.jpg 
Views:	49 
Size:	18.8 KB 
ID:	136917





    Default



    i have the same problem . is it not be repair ???? i dont have warranty anymore .
  18. #18  

    Default

    Quote Originally Posted by stevenhuybreckx View Post
    i have the same problem . is it not be repair ???? i dont have warranty anymore .
    BB has been known to fix camera issues even if the warranty has expired. I don't know if they are still doing that or not

    The PB has a one year warranty to the original purchaser (longer in some jurisdictions). It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    Smartphones BlackBerry Z10 - Tous les Téléphones Portables BlackBerry - FR - France
    Phone : 0800 914 533 (within 90 days from activation)

    BlackBerry® Customer Support Center
    Austria:0800-297-476
    Belgium:800-77-980
    RIM (Brasil Support toll free number): 0800-022-3161
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805

    Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

    Germany: 0800 1816530 (Gebührenfrei)

    North-America: 1 877 255 2377 (Toll Free)

    UK: 0808 100 7466 (Toll Free UK only)

    Outside UK: +44 1753 558400

    Worldwide: 1 519 888 6181

    help@blackberry.com

    (BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
    0180 3302626)

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