PlayBook Camera Failure
My PlayBook camera has all of a sudden stopped working. I boot up the app and I get all the operational icons but the screen is a blank striped white. I take a picture or video and nothing happens. I've even tried the back camera and screen shot programme to no avail. No camera.functions at all. Nothing's recently changed, I haven't downloaded an app in weeks and I've not had any updates to the OS for ages. I've not dropped it or subjected it to any shocks or abuse. It's about 15 months old. Any suggestions?
- 01-14-2013, 03:15 PM #4
- 01-14-2013, 03:49 PM #7
01-14-2013, 03:51 PM #9
- 19,542 Posts
You might try the following and then call rim
To fix an issue, try these in order:
Restart using the Battery Icon and press Restart
Press and hold the Power button for 10-15 seconds. Then leave it for 20-30 seconds and see if it restarts.
Press and HOLD all three keys for about 10 - 20 seconds: PowerOn, VolUp and VolDown. Start with the PowerButton. Keep holding past the 3-choice options screen. If you hear a shutter type sound, you've taken a Screen Shot and probably missed the PowerButton.
The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"
Canada Toll Free: 1-877-644-8405
United States Toll Free: 1-877-644-8410
Puerto Rico Toll Free: 1-855-651-4936
Email: firstname.lastname@example.org (this route generally does not work and a call is necessary)
(UK Support) 0800 096 2805
Playbook French Support
Phone : 0800 914 533 (within 90 days from activation)
PlayBook Camera Failure
Wow! Thanks for all the advice, guys and gals! Not too sure what to do, this might be my perfect excuse to grab a 64GB-er before they're gone. I'm also convinced we'll see a 2nd gen sometime early this year. Either way I'll see if I can convince RIM to sort this one out for me, outside of this issue it's been solid and has matured into an excellent work tool and toy.
Sent from my BlackBerry 9790 using Tapatalk
Once the camera mode is powered up and all the icons are visible the screen turns to white. It's not a straight white but striped in different hues of white/gray. It's almost like you're trying to take a picture of closed, vertical slat blinds. Hopefully you'll see from the picture if it posts.
- 01-15-2013, 11:03 AM #15
It does look like pretty much the same as the problem posted in the thread Default camera app problems . Go to the Crackberry search feature above and search for it to see what was discussed there. That poster had sent his Playbook back.
What I'm wondering is I've been able to duplicate several of the other Playbook camera problems that people have had but so far have never seen the grey stripes. I don't know if this is your situation but I've noticed that at least some people with these errors also have bb phones which I would imagine are bridged. I don't have a phone bridge and am taking a complete guess that perhaps there is a connection to the Playbook's problem.
I realise most bridge connections don't have the problem but maybe there's an app or a set-up issue with cameras either on the Playbook, the phone, or between them.
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