[Soapstop]

Newb here, just started with my Playbook and something wacky has happened with my Playbook. Went to download an app, and after it downloaded, the app world won't let me back to the normal page where it has the tabs at the top with "Featured" and "Games" and "Apps" and "My World". All it says is "installed" at the very top of the page, has nothing in the body of the page. No header, no tabs, nothing. No way of getting back to the main page, no nothing.....drrr. Tried soft reboot, tried hard reboot. Any ideas out there?

Thanks in advance,

Soapy

[dave_h_946]

Go to the broswer --> settings --> privacy and security and tap on clear all. If this doesn't work either then I can't think of anything else but wiping the PB.

[F2]

What happens when you try the various reboot/restart options? What app was it? Does the pb restart but appworld is still bunged up or does it not even restart?

Have you tried all of these?

To fix an issue, try these in order:

Restart using the Battery Icon and press Restart

Press and hold the Power button for 10-15 seconds. Then leave it for 20-30 seconds and see if it restarts.

To REBOOT:
Press and HOLD all three keys for about 10 - 20 seconds: PowerOn, VolUp and VolDown. Start with the PowerButton. Keep holding past the 3-choice options screen. If you hear a shutter type sound, you've taken a Screen Shot and probably missed the PowerButton.

If those don't work you might contact rim 24/7 (and Canada is not celebrating US Thanksgiving!)

The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

Rim Support
Tel:
Canada Toll Free: 1-877-644-8405
United States Toll Free: 1-877-644-8410
Puerto Rico Toll Free: 1-855-651-4936
Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

(UK Support) 0800 096 2805

Playbook French Support
http://fr.blackberry.com/playbook-ta...ok-support.jsp
Phone : 0800 914 533 (within 90 days from activation)

[Bobert_123]

I agree with Dave, since it is a brand new pb you really have nothing to lose by wiping it, good luck!

[Soapstop]

Hey thanks F2 for the reply. Have tried the first and third shut down operations already. That hasn't worked. What happens is that the Playbook is fully functional in all other operations. What happened was the Playbook is a full 5 days old. The only app that was downloaded (other than what already came with the playbook) was Mah-Jong. She thinks that the screen appeared after downloading the Mah-Jong, and it loaded correctly and showed up on her main screen, but in App World it stayed on a blank blueish/purplish background screen with the words "installed" on the upper left part of the page. The person using it had gone to the drop down box (the one from above) to update payment options and then thinks maybe she left it dropped down without going into it, then (perhaps, because she's not sure....) may have just minimized the window without going any further on that page. Then when she went back to it later, it is frozen on this page, no other options are available, no tabs to change the page, no nothing except the drop down menu from above. Might have to give the the tech support a try here, unless you have any other suggestions, 'cause I'm willing to try anything

Soapstop

[Ishaq786]

Debrick the Playbook. It will definitely fix it.

Switch of the playbook. Connect it to the computer, open pc suite. Then click on update.