- CrackBerry Newbie
- 1 Posts
PB Screen Issue - color turns inverted and wont wake up properly
I have been using my PB for over a year now and recently my screen color turns inverted like a film negative or xray when I swipe it up to wake it up or by hitting the power button. I have put the screen to sleep multiple times by the power button before it looks normal. Now I am having issues of the screen turning on on the first swipe or button push. Anyone else having this issue? I always use the neoprene carry case and I have never dropped or spilled something on it.
- 11-16-2012, 08:58 AM #2
Some others have had that and there are threads on it. I think most had to call RIM and get a repair or replacement.Sent from me using my fingers. Be pantless in 5K. Febreze - for more than smells.
the 50K CrackBerry challenge
- CrackBerry User
11-16-2012, 09:44 AM #3
- 36 Posts
I had this issue intermittently before. I would have to put it into standby and wake it up to correct it (but eventually it became more frequent and the standby trick didn't fix it anymore). I suggest contacting RIM support. They have been very helpful to me on a few occasions.
- CrackBerry Abuser
11-16-2012, 09:47 AM #4
- 350 Posts
Here's one of the threads that kbz1960 is talking about, and indeed it is likely a RIM repair issue. Mine's currently at the regional repair center now and I'm awaiting to hear the prognosis. RIM does a decent job of keeping you informed via online status updates, but nothing specific. Whether they're able to fix it or decide to just send me a new one, I'll know in a few business days.
PB about to die, I just know it
EDIT: I should add that RIM will first try to troubleshoot the problem with you by reinstalling the OS and what not. From experience (as I attempted this multiple times before calling in), it doesn't seem to be OS-specific so that didn't help. But like I said, RIM is very helpful and I'm confident that the issue will be resolved, one way or another."The blacker the berry the sweeter the use..." -- 93Aero
11-16-2012, 10:16 AM #5
- 19,494 Posts
The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"
Canada Toll Free: 1-877-644-8405
United States Toll Free: 1-877-644-8410
Puerto Rico Toll Free: 1-855-651-4936
Email: email@example.com (this route generally does not work and a call is necessary)
(UK Support) 0800 096 2805
Playbook French Support
Phone : 0800 914 533 (within 90 days from activation)
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