Results 1 to 16 of 16
Like Tree3Likes
  • 1 Post By madman0141
  • 1 Post By moloko velocet
  1. Mad-elph's Avatar
    CrackBerry User

    Posts
    30 Posts
    Thread AuthorThread Author   #1  

    Default PB about to die, I just know it

    So I am having more issues with my PB.
    My last post Backlight wire loose?

    Essentially I know my PB is about to die. First it was the backlight not coming on. Or only coming on when I put pressure on the back of it.
    Last week I did a security wipe, full reinstall to see if that would fix the back light issue, it didn't. Annoying when the apps you had downloaded for free are no longer free and thus you can't download them again. I have redownloaded about a Gb of apps, so hopefully I won't have to do that again.
    Other times when I try to wake the screen with a swipe it just goes all binary and blue. Hard to explain, the next time it happens I'll take a pic. When that happens, 4 times so far, I force restart it.

    Now a new thing. 2nd time this has happened. The screen shows in a negative, whites are black, etc.

    When I get paid on Tuesday I will call RIM, get the customer support then send it in under warranty, do I need proof of purchase? My dad USED to work at RIM so it was bought via the employee program, not sure there is a receipt or not.

    Anyway attached are some pics of what it looks like in negative, not a bad look but annoying none the less.
    PB about to die, I just know it-img_20121103_033835.jpgPB about to die, I just know it-img_20121103_033909.jpgPB about to die, I just know it-img_20121103_104801.jpg
    8100>8900>9700>Nexus S>9900>iPhone 3G>Android N762>Galaxy Nexus>Q10 (soon)

    Pa worked for RIM for 10+ years, so I've played with pretty much every BB since the Proton,
  2. #2  

    Default Re: PB about to die, I just know it

    Generally, they have not asked for receipts. They may have info on when it was first initialized???? Good luck.

    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    http://fr.blackberry.com/playbook-ta...ok-support.jsp
    Phone : 0800 914 533 (within 90 days from activation)
    Thanked by:
    00stryder (11-03-2012) 
  3. GreyGhostRos's Avatar
    CrackBerry Abuser

    Posts
    439 Posts
    Global Posts
    456 Global Posts
    #3  

    Default Re: PB about to die, I just know it

    Service centre.. Warranty.. Definitely needs it..
    In India they do ask for receipt.. But that is the importing company which does service handling here.. No idea about what RIM does in rest of world..
  4. sputneek's Avatar
    CrackBerry Genius of Geniuses

    Posts
    7,782 Posts
    Global Posts
    7,783 Global Posts
    #4  

    Default Re: PB about to die, I just know it

    When I had a warranty issue here in Canada they just asked for the machine's serial number. Good luck
    What's in a world?
  5. kill_9's Avatar
    Banned

    Posts
    5,168 Posts
    Global Posts
    5,169 Global Posts
    #5  

    Default Re: PB about to die, I just know it

    Quote Originally Posted by Mad-elph View Post
    When I get paid on Tuesday I will call RIM, get the customer support then send it in under warranty, do I need proof of purchase? My dad USED to work at RIM so it was bought via the employee program, not sure there is a receipt or not.
    The receipt is on-line under the Employee Purchase Program portal but as your father is not employed by RIM at this time he cannot access it. However, the BlackBerry PlayBook has a record associated with it from the moment is was initially activated. BlackBerry PlayBook Support should be able to track down the activation date.
  6. BB_Bmore's Avatar
    CrackBerry Genius

    Posts
    3,844 Posts
    Global Posts
    3,856 Global Posts
    PIN
    excepting applications
    #6  

    Default Re: PB about to die, I just know it

    Serial number is all they will need. Good luck I hope it works out for you. My experience with rma was wonderful. If for some reason they don't honor your warranty, the good news is PlayBook can be found at dirt cheap prices nowadays. You then will have a new device with the comfort of knowing it has a one year warranty.
    I waited...It launched...Im still waiting...
  7. Chrysalis1156's Avatar
    CrackBerry Genius

    Posts
    2,261 Posts
    Global Posts
    2,302 Global Posts
    #7  

    Default Re: PB about to die, I just know it

    So sorry to hear it. If mine was doing that I'd be crying cuz I use it every day. RIM should definitely have your info from when you first activated it. Hope you get it resolved quickly.
    Shoot for the moon. Even if you miss, you'll land among the stars.
  8. madman0141's Avatar
    CrackBerry Genius

    Posts
    1,777 Posts
    PIN
    666
    #8  

    Default Re: PB about to die, I just know it

    I hope you get a replacement I have never seen one in that bad of shape. But if there is an issue a new one isn't expensive.Best of luck on repairs.
    [B]Real BlackBerry Phones Have Real Keyboards
    Q10 the finest BlackBerry
    neel69 likes this.
  9. Ishaq786's Avatar
    CrackBerry Abuser

    Posts
    347 Posts
    #9  

    Default Re: PB about to die, I just know it

    I hope you're handling your PlayBook with care...because I cannot fathom how a PlayBook could get in that bad a shape.
  10. NFLPLAYBOOK's Avatar
    CrackBerry Addict

    Posts
    934 Posts
    Global Posts
    1,060 Global Posts
    #10  

    Default Re: PB about to die, I just know it

    I hope you've remembered to do a complete back-up. If you haven't now would be a good time.
    BB10 Powered by QNX RTOS.
  11. 00stryder's Avatar
    CrackBerry Genius

    Posts
    2,163 Posts
    #11  

    Default Re: PB about to die, I just know it

    Quote Originally Posted by Ishaq786 View Post
    I hope you're handling your PlayBook with care...because I cannot fathom how a PlayBook could get in that bad a shape.
    I have no doubt that he did, as mine is having similar problems. This is not due to neglect but seems to be a defect with a few models. I need to call RIM myself before a year lapses at the end of the month.
    "The blacker the berry the sweeter the use..." -- 93Aero
  12. Mad-elph's Avatar
    CrackBerry User

    Posts
    30 Posts
    Thread AuthorThread Author   #12  

    Default Re: PB about to die, I just know it

    I am handling it with care. I have both the faux leather flip case and a hand sewn padded outer case.

    Not one scratch. After 11 months of usage!

    I am a walking emp, recently moved from vancouver to Montreal and my external hdd, my macbook pro and my bb all died within a week. Now on an Android, sucks, and use my playbook as my number 1 computer. Losing it for a couple weeks is going to suck.


    I hope it goes well, may update when I get it back.
    8100>8900>9700>Nexus S>9900>iPhone 3G>Android N762>Galaxy Nexus>Q10 (soon)

    Pa worked for RIM for 10+ years, so I've played with pretty much every BB since the Proton,
  13. #13  

    Default Re: PB about to die, I just know it

    Quote Originally Posted by Ishaq786 View Post
    I hope you're handling your PlayBook with care...because I cannot fathom how a PlayBook could get in that bad a shape.
    That's the spirit Ishaq, blame the victim. She was probably asking for it anyway.
    Mad-elph likes this.
  14. lnichols's Avatar
    CrackBerry Genius of Geniuses

    Posts
    6,434 Posts
    Global Posts
    6,972 Global Posts
    #14  

    Default PB about to die, I just know it

    Quote Originally Posted by Mad-elph View Post
    I am handling it with care. I have both the faux leather flip case and a hand sewn padded outer case.

    Not one scratch. After 11 months of usage!

    I am a walking emp, recently moved from vancouver to Montreal and my external hdd, my macbook pro and my bb all died within a week. Now on an Android, sucks, and use my playbook as my number 1 computer. Losing it for a couple weeks is going to suck.


    I hope it goes well, may update when I get it back.
    Sounds like a possible power issues with that many electronics dying/flaking out in a short time in a new location. You may want to look at a some high quality surge protectors, or maybe an UPS to try to make sure you have clean power.

    Sent from my BlackBerry 9900 using Crackberry App!
  15. kill_9's Avatar
    Banned

    Posts
    5,168 Posts
    Global Posts
    5,169 Global Posts
    #15  

    Default Re: PB about to die, I just know it

    Quote Originally Posted by lnichols View Post
    Sounds like a possible power issues with that many electronics dying/flaking out in a short time in a new location. You may want to look at a some high quality surge protectors, or maybe an UPS to try to make sure you have clean power.

    Sent from my BlackBerry 9900 using Crackberry App!
    The electronic devices are probably being targeted by the Language Police because they refuse to switch to Quebecois French (Canadian French).
  16. 00stryder's Avatar
    CrackBerry Genius

    Posts
    2,163 Posts
    #16  

    Default Re: PB about to die, I just know it

    Called into RIM tech support yesterday and went through their requisite troubleshooting by reinstalling the OS to no avail. They're sending me a box to ship it to their repair center and I'll post an update after I find out what they think is wrong with it.
    "The blacker the berry the sweeter the use..." -- 93Aero

Similar Threads

  1. App to disable touchscreen (I know it's been discussed but plz read)
    By missymalaika in forum BlackBerry OS Apps
    Replies: 1
    Last Post: 06-08-2012, 06:01 PM
  2. Replies: 4
    Last Post: 02-26-2012, 08:44 PM
  3. Is my Bold about to die?
    By scoobydrew in forum BlackBerry Bold 9000
    Replies: 0
    Last Post: 09-18-2010, 02:14 AM
  4. Is my curve about to die?
    By jtelvis in forum BlackBerry Curve 83xx
    Replies: 8
    Last Post: 01-17-2009, 10:10 PM
  5. Slow 8830...is it about to die?
    By Tasia_Audre in forum BlackBerry 8830 WE
    Replies: 2
    Last Post: 12-16-2008, 09:00 PM

Posting Permissions