1. buber's Avatar
    Hello,

    While i use video chat i am hearing constant noise on left speaker and very weak voice from a person i speak to.
    The same story when connects headphones.
    I've tried it on different Wi-Fi area and the problem appears.
    Do you have any idea how i can get rif of the noise while video chatting?
    Last edited by buber; 02-09-13 at 03:32 PM.
    02-09-13 02:55 PM
  2. cef55's Avatar
    No solution yet. I have 2 playbooks, my mother and sister have theirs. We use video chat since a while but since 2 weeks, I can video chat with my sister and see the video without problem BUT the audio is very very noisy. She just move into another location today with a different wifi and the problem persists. I am now questionning if the hardware is not at fault.
    02-09-13 03:35 PM
  3. buber's Avatar
    I have exactly the same problem. Video OK but audio not possible to use.
    Please let me know when/how you will solve your sis problem.
    Even turns off the video does not solve the issue.
    02-09-13 03:42 PM
  4. Blackman91's Avatar
    Try a hard reboot, it worked for me.
    02-09-13 08:30 PM
  5. buber's Avatar
    Try a hard reboot, it worked for me.
    Did not help
    02-10-13 02:05 AM
  6. Scotter75's Avatar
    Turn off your router for a minute, plug back in again and try it.
    02-10-13 08:34 AM
  7. buber's Avatar
    Turn off your router for a minute, plug back in again and try it.
    I've tried it from two different places and wi-fi zones.
    Do not thing it is a router issue :-(
    02-10-13 08:52 AM
  8. lexluthorxx's Avatar
    have you tried recording video??? did you get the same problem? if so....try flexing........gently.....opposite corners...i had a problem with my playbook regarding the mic....that worked for me...i had it stuffed in my carry on and i think it 'flexed' out of true...and i think something inside was contacting the mic....
    02-10-13 09:32 AM
  9. buber's Avatar
    have you tried recording video??? did you get the same problem? if so....try flexing........gently.....opposite corners...i had a problem with my playbook regarding the mic....that worked for me...i had it stuffed in my carry on and i think it 'flexed' out of true...and i think something inside was contacting the mic....
    yes, i tried and no issue. Everything works fine.
    02-10-13 02:35 PM
  10. buber's Avatar
    Does anyone have some ideas?
    02-11-13 02:43 PM
  11. Blackman91's Avatar
    Sounds like a hardware problem, you could try to contact blackberry and ask for support.
    02-11-13 03:25 PM
  12. buber's Avatar
    this is not the answer i expected :-)

    i've heard discharging playbook might be an option here. would you agree?
    02-11-13 03:47 PM

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