- 04-21-2011, 11:33 AM #3
I have a ticket number with RIM for this very issue. When I spoke to the rep, he noticed the same thing with his device because of my call.
Just out of curiosity, did you check to see if your original sample HD video is there?
- CrackBerry User
- 73 Posts
- 04-24-2011, 06:36 AM #10
I don't think the update was more than 300 mb, so that leads me to believe that somehow the update hid these items as opposed to removing them which means that re-downloading the games is a waste of storage space as a solution and it also doesn't solve the missing sample video as well.
- 04-24-2011, 07:06 AM #11
I was able to get everything back, but a simple factory set doesn't help.
1) first you connect the playbook to Blackberry Manager
2) backup your data
3) go to device and press update (it will show you a message that there is no update available) just press "ok"
4) while the playbook is connected restart the PB via the "power off" app.
5) while it is rebooting BBM will show that there is an update available..
6) it will download the upgrade file and will install it (takes a long time)..
- 04-24-2011, 04:17 PM #14
I had the video and games, backed all up through BBM. Did security wipe and restored everything. Everything did restore EXCEPT the video. Any ideas on getting that back...or why it happened (should have been backed up). The fix mentioned above did not work as I received no prompt for any update.
- CrackBerry Genius
05-18-2011, 05:47 PM #16
- 3,152 Posts
Upgrading to a 32GB soon
I'm about to upgrade to a 32GB model soon, and I've already got a bunch of stuff on NFS. Is there a way to save those files? Whenever I plug my PlayBook into my macbook, it doesn't even register with the desktop manager software, only an icon on the main screen where I can click and see pictures and videos from my PlayBook. I don't want to lose all my game data... any way to back up all that info?Sean