[hana_07]

I don't know what's wrong with it, i thought i broke the charger so i used a bb cellphone charger and it worked but after a while it didn't work again. So i got a new one and it still won't charge . It doesn't have the green light or red light when i charge it and i didn't see the lighting bolt too, it still turns on but shut downs after 15-20 seconds. PLEASE HELP!!

[irrebkcalB]

First, you should use the charger that came with your PlayBook. A phone charger would be really slow. Leave it charging for a few hours.

[taz323]

Try the three pin rapid charger, they work really good.

[CBCListener]

If you don't want to spring for a charging dock (Staples had them on sale as recently as last week, word had it...but I already have three docks, and it didn't make sense to get another one, no matter how good the price) you should be able to find a good price on various websites, at a managable price.

[RubberChicken76]

Is the USB pin bent upwards?

[hana_07]

Is the USB pin bent upwards?

Yes that's why I have a.new one

[hana_07]

First, you should use the charger that came with your PlayBook. A phone charger would be really slow. Leave it charging for a few hours.

My first one already broke so I got a new playbook charger but it still won't work

[Chaddface]

Yes that's why I have a.new one

He was talking about the port on the PB not the charger. With the PB laying on it back look at the plastic tab inside the port. It should be towards the bottom(backside) . If try you plug the USB charger in upside it will bend the tab up making charging nearly impossible. Be sure the BB logo facing up on the charger(screen side) when you plug it in.

[JeepBB]

Bending the USB port on the PB by inserting the charger plug upside down is (unfortunately) very easy to do... the plug is only slightly keyed and I've done it myself.

I put a white blob of typing correction fluid on my charger plug now so I can see at a glance which way is up.

Tho' as said above, buying a rapid charger that connects to the magnetic port is well worth the outlay. It's faster (duh! ) and won't further damage the USB port on the PB.

[sixsmithp]

I've had my BBP for about 18 months. It's been fine up until this week when it will not charge. I've used the original charger and occasionally used the phone one by mistake. When I plug it in I get a red battery on screen for a while. This disappears and the charging light flashes red, then green; the BBP logo comes on screen and it looks as though it's opening up and then it shuts itself down again. Then begins the whole process again but it never holding any charge. Has anyone had any similar experience. I am thinking about going and buying a new rapid charger in case the one I have is faulty. I've rebooted several times but with no success. Anyone got any ideas?

[F2]

I've had my BBP for about 18 months. It's been fine up until this week when it will not charge. I've used the original charger and occasionally used the phone one by mistake. When I plug it in I get a red battery on screen for a while. This disappears and the charging light flashes red, then green; the BBP logo comes on screen and it looks as though it's opening up and then it shuts itself down again. Then begins the whole process again but it never holding any charge. Has anyone had any similar experience. I am thinking about going and buying a new rapid charger in case the one I have is faulty. I've rebooted several times but with no success. Anyone got any ideas?

This may be the case of the OS being a problem. BUT first, plug it in and leave it alone overnight. If it continues the cycle of lights/screen/off, when in that process, PRESS and HOLD the power button for 5-10 seconds, hopefully turning it OFF. Then try the overnight charge. Do not try checking on it, the screen alone can take the charge out if too low. So place on charger and then leave it.

[Zammo1979]

Hey people,

Just been on the phone to blackberry, arranging all sorts of pick up/deliovery, talk of losing all the data and photos.

SOLVED after two seconds on this page. It would seem one of my darling daughters had bent the usb port slightly upwards so charger only fitted upside down. bent it back VERY gently......Done. No £35 magnetic charger or delivery loss of data. Thank you!!!!!!!!!!!!!!!!!!!!!!

[F2]

Hey people,

Just been on the phone to blackberry, arranging all sorts of pick up/deliovery, talk of losing all the data and photos.

SOLVED after two seconds on this page. It would seem one of my darling daughters had bent the usb port slightly upwards so charger only fitted upside down. bent it back VERY gently......Done. No £35 magnetic charger or delivery loss of data. Thank you!!!!!!!!!!!!!!!!!!!!!!

FIRST - BACKUP all of your data ANYWAY!!!! Just because.

Next, that usb port on the pb invites trouble and one of those daughters is no different from many other folks that have accidentally inserted the usb plug upsidedown. The port is ON-The-Go usb which accommodates a more rectangular type plug but unfortunately lends itself to upsidedown insertion of micro usb plugs which leads to the connector board bending out of position.

I would still recommend the magnetic charger to avoid such accidents and avoid stressing the port.

The TRAVEL version is more versatile (the dock can have trouble with some cases)

[ke4uty]

i had to get a little pin and very gently push it down so that the charger went in right. fixed it and its okay now

[Allergic63]

I just did what you did and it's working just fine. I was afraid i was going to damage the usb-port but apparently i didn't because it's blinking green .. is it supposed to blink ??? if not i'm going for the warranty.
Thanks for the tip.

[shameshia]

I dropped my blackberry playbook while I was laying in the bed to on the ground and now it won't charge at all but I know it still works because it had a lil battery and I was still using it. Help me please!!!!!!!!!

[F2]

I dropped my blackberry playbook while I was laying in the bed to on the ground and now it won't charge at all but I know it still works because it had a lil battery and I was still using it. Help me please!!!!!!!!!

Was it plugged into the usb cable or charging? It might have bent the connector board. Otherwise, the fall might have damaged something inside. If it shows no sign of damage, then you might be able to get a warranty repair:

The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

Rim Support
Tel:
Canada Toll Free: 1-877-644-8405
United States Toll Free: 1-877-644-8410
Puerto Rico Toll Free: 1-855-651-4936
Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

(UK Support) 0800 096 2805

Playbook French Support
Smartphones BlackBerry Z10 - Tous les Téléphones Portables BlackBerry - FR - France
Phone : 0800 914 533 (within 90 days from activation)

BlackBerry® Customer Support Center
Austria:0800-297-476
Belgium:800-77-980
RIM (Brasil Support toll free number): 0800-022-3161
Bulgaria: 00800-118-1115
Denmark: 802-50198
France: 800-914-533
Germany: 800-181-6530
Italy: 800-789-272
Luxembourg: 800-2-2187
Netherlands: 800-022-7316
Norway: 00-1-647-426-7058
Poland: 00-800-112-43-59
Portugal: 800-827-760
Russia: 8-800-100-9643
South Africa: 0800988892
Spain: 900-866-969
Sweden: 02-079-4448
Switzerland: 0-800-802-492
United Kingdom: 08000962805

Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

Germany: 0800 1816530 (Gebührenfrei)

North-America: 1 877 255 2377 (Toll Free)

UK: 0808 100 7466 (Toll Free UK only)

Outside UK: +44 1753 558400

Worldwide: 1 519 888 6181

help@blackberry.com

(BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
0180 3302626)