[playbookster]

I cant use a wall charger or plug it into my pc.. I bought my PB in January or Feb but i can't find the receipt. is RIM going to charge for a repair?

[Tha.Housewife]

yeah seems a few of us who updated are haveing issues with the usb port... hope they fix it with the next update pr something.

[playbookster]

it started screwing up before 2.1 and now just doesnt work at all. Its definitely a hardware problem, not software.

[Tha.Housewife]

it started screwing up before 2.1 and now just doesnt work at all. Its definitely a hardware problem, not software.

yeah but the software has to allow the hardware to work,...sorry its hard to explain. lol

[Tha.Housewife]

its not charging with wall charger? oh well then I dunno..may be the hardware then..:/ I'm sure RIM will replace it if u just call them.

[Chrysalis1156]

RIM should have a record of when you activated it. You're well within the one year warranty period so definitely give them a call.

[scuebydue]

Yes. Mine stopped. No charge no backup. I called RIM support on Wednesday. They sent a box on Thursday. I mailed it back by FedEx on Friday. Tuesday I had a brand new Playbook. They call it a like device swap. Since then, I stick to the desk and rapid charger. Save the micro usb for syncing/back ups.

[playbookster]

Anyone got the right number to call? the blackberry site is trying to make me register for "90 day complimentary support" whatever that is.

[scuebydue]

You have to do the 90 info first. Either before calling or while on the phone with them. Number is 877-644-8410. Thry get pissy if you haven't done it prior.

[JR A]

Any chance they'll repair/replace a PB that is more than a year old?

[scuebydue]

I got mine the day it came out. And they replaced it this past august. So it was at a year and a half almost.

[playbookster]

You have to do the 90 info first. Either before calling or while on the phone with them. Number is 877-644-8410. Thry get pissy if you haven't done it prior.

i did and it says i do not qualify or some crap

[scuebydue]

I didn't either, but they replaced the while device anyways.

[playbookster]

ok ill give them a call. Thanks

[FF22]

Look in the port - the connector should be level and more or less centered. If bent down/up, you might GENTLY try flexing it back into position.

Otherwise call and see what's what. Physical damage might not be covered.

The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

Rim Support
Tel:
Canada Toll Free: 1-877-644-8405
United States Toll Free: 1-877-644-8410
Puerto Rico Toll Free: 1-855-651-4936
Email: [email protected] (this route generally does not work and a call is necessary)

(UK Support) 0800 096 2805

Playbook French Support
http://fr.blackberry.com/playbook-ta...ok-support.jsp
Phone : 0800 914 533 (within 90 days from activation)

[NFLPLAYBOOK]

Or buy a rapid charger (not the dock) and sink your files using wifi. At least your PlayBook will charge faster.