Welcome to the CrackBerry Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 11 of 11
Like Tree2Likes
  • 2 Post By robsteve
  1. Ankerstein69's Avatar
    CrackBerry User

    Posts
    49 Posts
    Global Posts
    50 Global Posts
    Thread AuthorThread Author   #1  

    Default Major problem

    I got a blackberry playbook for christmas and I have a major problem with it. I started going through the initial set up. When I got to the part where its supposed to check for system updates. It says could not activate this tablet (3001) then some times it brings up a code 2012. I am trying to get this fixed.

    Please help!
    Ankerstein69
  2. lexsteryo's Avatar
    CrackBerry Abuser

    Posts
    433 Posts
    PIN
    29188714
    #2  

    Default

    My auggestion is to power down playbook. Connect to PC and it should bring the playbook to factory default and hopefully this will work. All I can think of.
  3. robsteve's Avatar
    CrackBerry Genius

    Posts
    3,500 Posts
    #3  

    Default

    You need to call Rim on that one or return it for another Playbook. There is a faq on that error code posted in a thread here. There are a couple causes, one being the Playbook serial/PIN was not input into their system before it was put into the distribution network.
  4. Daruba's Avatar
    CrackBerry Addict

    Posts
    766 Posts
    PIN
    Really?
    #4  

    Default

    You have wifi right?
    ---------------------------------------------
    BB Torch 9850 Setar BIS (3G) OS 7.10163
    Playbook OS 2.0.07971
    Yes also an iPad 2, iMac and other Apple stuff
    ---------------------------------------------
  5. Ankerstein69's Avatar
    CrackBerry User

    Posts
    49 Posts
    Global Posts
    50 Global Posts
    Thread AuthorThread Author   #5  

    Default

    yeah I have wifi i have it set up wifi.
    Ankerstein69
  6. robsteve's Avatar
    CrackBerry Genius

    Posts
    3,500 Posts
    #6  

    Default

    Try rebooting your wif router and the PlayBook and see if you still get it.

    If that fails, try the debrick method of installing a fresh OS. If that fails, either return it to the retailer or call Rim support.

    To do the debrick, you need the Blackberry software on a PC, connect the PlayBook in a turned off state using the usb cord and with the Blackberry desktop software running. Turn on the Playbook and desktop software will ask if you want to let the Playbook boot or restore the OS. Choose restore os and follow the directions.

    If you still get the 2012 error, the Playbook may not be registered on Rim's servers, or there is a hardware problem, or the Playbook has been reported lost or stolen and blocked from the servers.
    jafobabe and bbfan1040 like this.
  7. Ankerstein69's Avatar
    CrackBerry User

    Posts
    49 Posts
    Global Posts
    50 Global Posts
    Thread AuthorThread Author   #7  

    Default

    I just tried that. When I plugged it in it told me to finish the set up. I am stuck in the initial setup. and when I go for the software updates it says "could not activate this tablet" Brings up 3001
    Ankerstein69
  8. robsteve's Avatar
    CrackBerry Genius

    Posts
    3,500 Posts
    #8  

    Default

    Quote Originally Posted by Ankerstein69 View Post
    I just tried that. When I plugged it in it told me to finish the set up. I am stuck in the initial setup. and when I go for the software updates it says "could not activate this tablet" Brings up 3001
    You need to plug it in when it is shut off. Hold down the power button until it powers off, then try connecting it to the computer and turn it on while desktop manager is running.
  9. BB_Bmore's Avatar
    CrackBerry Genius

    Posts
    3,844 Posts
    Global Posts
    3,860 Global Posts
    PIN
    excepting applications
    #9  

    Default

    Just pray that its not one of those playbooks off of the truck that was stolen....sorry i had too..lol
    I waited...It launched...Im still waiting...
  10. curvezzz's Avatar
    CrackBerry Genius

    Posts
    1,837 Posts
    Global Posts
    1,840 Global Posts
    PIN
    ask and maybe I'll tell...
    #10  

    Default

    KB26732-BlackBerry PlayBook OTA software loading error codes found this from another thread, hope it helps
    AT&T BlackBerry Curve 8320
    BlackBerry Curve 8900almost BlackBerry Bold 9700
    BlackBerry Torch 9800+9810 BlackBerry Z10BlackBerry Z30
    64GB PlayBook iTouch 4th gen for my iOS fix
    Thanked by:
    jafobabe (12-25-2011) 
  11. #11  

    Default

    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com

Posting Permissions