- 12-11-2012, 05:51 PM #26
- 12-11-2012, 05:54 PM #27
- 12-14-2012, 01:24 PM #31
So, I guess my message is KEEP your proof of purchase email (If I had one, I must have deleted it), collect and send them your proof of purchasing info and do a phone call to them. I'm so glad I did now I just have to wait for the purchase email to rebuy my book. not a fun experience, but it got sorted in the end. Thx everyone, all the bits of info did help.
- 12-30-2012, 10:37 AM #32
This is 2nd time they have promised my credit and I know I'm stuck in a moronic never-ending Kobo loop. But I solved it - I called my credit company. When I told them the story, they simply credited my account with the money and said they will deal with kobo. So I'm happier, re-bought the book and it is in both places. Kobo has since sent me 2 more emails regarding my non-response to their requests for more info. I wonder how long they will keep this up. So my problem got resolved independent and in spite of kobo, but they never did send me a 20% discount again Quite honestly, I don't like them, and I certainly don't trust them, and I would advise those with Kobo issues to be aware of their incompetance when dealing with accounts.
12-30-2012, 11:50 AM #33
- 11,235 Posts
I'd reply to them with a "You'll be getting an email from my bank and my lawyers soon." Just to see what they would do.
Anyway, good you got it solved. And please, get my name right next time.
12-30-2012, 02:22 PM #35
- 11,235 Posts
We're here to help. That's what CB is all about. (Don't let the News & Rumors board make you think otherwise).
- CrackBerry Addict
12-30-2012, 02:27 PM #36
- 773 Posts
- In my pants.
I have had excellent help with their customer service...my problem is the app. Why are they not updating it?
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