Ok, so I really wanted to update people: I.got a useless email asking for purchase info - enough us enough, so I 1) called credit company and got the acctg # for the purchase, 2) I phoned kobo. Answer: First, Kobo gave me a credit for that specific book so I can re-download it. Then got me to delete the whole app and re-install (note: you have to do this from the playbook app icon, it won't load fron kobo online). This worked, but onlt the 2 'freebee' books were there, not my purchased book. When I opened the pc kobo, it synced w/the playbook! 3)only the 2 free books were there, my purchase wasn't there, so if I hadn't arranged the safety credit before deleting the app, I may have been in trouble.
Originally Posted by castoridae
So, I guess my message is KEEP your proof of purchase email (If I had one, I must have deleted it), collect and send them your proof of purchasing info and do a phone call to them. I'm so glad I did now I just have to wait for the purchase email to rebuy my book. not a fun experience, but it got sorted in the end. Thx everyone, all the bits of info did help.