Just had my Playbook delivered back by FedEx

**Mickrick** · 01-29-2013, 10:37 AM

And its a new one! All because of one "hot" pixel.

Thanks RIM!

**00stryder** · 01-29-2013, 11:15 AM

Had a similar experience with my Playbook that wouldn't turn on after a previous EMAIL event. Got a *new* tablet in the mail and a new registration.

**poolman5** · 01-29-2013, 11:26 AM

I had the camera fail on one of mine. (Error 4096 or something) I saw in forums to call their customer support and was very pleased with the service. They sent me a FedEx box and shortly after I sent it off, a new one arrived. That was excellent except that the camera on the new had a visibly 'foggy' or not-clear lens so the photos were poor. Called them again and, long story slightly shorter: I have another new unit and all seems fine. I was very impressed with their service and support. I didn't think they'd cover the first problem because the unit was over a year old but they did. (Note: I hadn't registered my Playbook for 90 day initial support so that may be why it was covered. We registered it and now it's covered for 90 days going forward.) Nice to see given how we want to have faith that RIM will keep customers happy going forward!

**Mickrick** · 01-29-2013, 11:34 AM

Originally Posted by kenpool

That was excellent except that the camera on the new had a visibly 'foggy' or not-clear lens so the photos were poor.

You did remove the blue plastic over the lens, didn't you? lol

**masterscarhead1** · 01-29-2013, 01:29 PM

Yah. They have the best customer service. Mind you, Quanta is covering most of the problems because they had bad QC when they manufactured them.

**Mickrick** · 01-30-2013, 07:36 AM

Anyone know what the grey stuff is called they use in the boxes?

**wafa510** · 01-30-2013, 08:06 AM

Originally Posted by Mickrick

And its a new one! All because of one "hot" pixel.

Thanks RIM!

I remember when you posted about this, so glad it worked out!!

**eyhab27** · 02-04-2013, 08:55 PM

anyone know the customer service number to call? i think there is something wrong with my auxillary jack b/c my speakers arents working. I cant find the number for the life of me!

**eyhab27** · 02-04-2013, 08:57 PM

nevermind, found it!

Rim Support
Tel:
Canada Toll Free: 1-877-644-8405
United States Toll Free: 1-877-644-8410
Puerto Rico Toll Free: 1-855-651-4936
Email: playbooksupport@blackberry.com
(UK Support) 0800 096 2805

BlackBerry® Customer Support Center
Austria:0800-297-476
Belgium:800-77-980
Bulgaria: 00800-118-1115
Denmark: 802-50198
France: 800-914-533
Germany: 800-181-6530
Italy: 800-789-272
Luxembourg: 800-2-2187
Netherlands: 800-022-7316
Norway: 00-1-647-426-7058
Poland: 00-800-112-43-59
Portugal: 800-827-760
Russia: 8-800-100-9643
South Africa: 0800988892
Spain: 900-866-969
Sweden: 02-079-4448
Switzerland: 0-800-802-492
United Kingdom: 08000962805