icons missing from playbook
Hi there... My daughter brought her playbook to me today and told me that all of her games were missing ,and asked if I could find them. She pointed out that the "Games" folder was missing and as well mentioned that the "Camera" icon was missing too...
I began scrolling around figuring she must have accidentally moved the missing folder/icon to a different screen or folder but they are not in any other folders or screens. I have checked all of the screens, scrolled up/down back/forth to make sure I am not missing anything. They are definately gone. If I launch app world and click on "My" it shows a ton of games as installed. I also did some searching around and found an app that allows you to manage the playbook applications from your PC using a web browser (in my case Chrome and a great app by the way). When I run this, it shows all of the missing games, and also allows to me launch them directly on the playbook. (including the system camera app) So, the apps/games are all there,installed on the playbook but I have no way to launch them without the icons. How on earth do I recreate these icons that went missing??
(PS, I suspect that she may have accidentally deleted the games folder, but of course she'll never admit it or maybe didn't even know what she was doing...)
Thanks for your help...
- CrackBerry Genius
12-02-2012, 06:57 PM #2
- 3,233 Posts
She obviously moved all the icons off of the dock and then tried to put some icons back on the dock. This is a know issue and has been discussed many times. Do a search on "missing icons dock" and you'll get info on partial fixes, at least.
Hi there, I did a search and it appears that a wipe and reinstall may be in order... I screwed around a bit more and you are right, she must have moved it from the dock and tried to move it back. As a test, I tried to do move another icon to the dock and I had a notification pop up that said "array_insert invalid array index". The icon did not appear on the dock and is now missing from where it was...
Question... Once I do a wipe and reinstall, when I go back into app world does it show you which games you have downloaded in the past or should I make note of all the games she has downloaded first?
- CrackBerry Genius
12-02-2012, 08:23 PM #7
- 3,233 Posts
Look a little further, there is a partial fix but it'll mean you'll lose use of the dock permanently (until you wipe), but you can get your lost icons back. If you want your dock back, I think you'll have to wipe. As for app world, any apps that had been installed will show up in your uninstalled list after a wipe.
edit- do as jagrlover said, just don't try to put any icons on the dock after you do this- I think you'll lose them too.
- 12-02-2012, 08:35 PM #8
- 12-02-2012, 09:20 PM #10
Listen, user, Rim says NO ONE will ever do that - so they ignore this STUPID BUG. And then someone else shows how stupid rim is for not fixing it in this newest OS as it has been around for a while now. So obviously your daughter was not prescient enough to know not to trigger this STUPID BUG!!!!
But question: Are there any icons on what should be the dock? And, don't move any there if its blank unless you want to have to move them all there again and reboot again?
Glad you got the thing working again.
- 12-03-2012, 04:45 PM #11
Agreed F2 they have been well aware of this for some time and suggested that no one would ever do this. I see it all the time. It must be a real pita to fix, else...it would have been fixed already??
- 12-03-2012, 04:54 PM #12Shoot for the moon. Even if you miss, you'll land among the stars.
- 12-03-2012, 06:06 PM #13
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