icons on the dock disappeared and cannot get them back!
I just got a problem with my playbook, details are described as below:
I upgraded the system to 2.1 beta and the device ran great; today I just dragged the browser icon on the dock to the first pane on home screen, so the dock was blank then, but when I tried to drag back the browser icon to the dock, there popped up a notification saying "array_insert invalid array index", and the browser icon just disappeared! I cannot find it back even after several reboots! I tried to google and search over the official website and the help docs, just cannot find any clue to the cause, so I'm asking you guys for help with the problem. Look forward to your quick response!
Thanks a lot!
- 06-04-12, 03:03 PM #3
You might try signing up for the beta again and when it is available, re-install it.
Or you could possibly call rim's tech support or visit their beta forum and see if anyone else has discovered what is probably a bug.
- 06-04-12, 04:30 PM #4
You also might want to post your question here http://forums.crackberry.com/blackberry-tablet-os-f228/ . They are dedicated forums for playbook beta's so the people will be more knowledgeable and focused on the beta
Last edited by Hgouck; 06-04-12 at 04:32 PM.
- CrackBerry Genius
06-05-12, 01:21 AM #6
- 2,471 Posts
Fixed with a wipe and re-install.
- CrackBerry Abuser
06-05-12, 01:51 AM #7
- 275 Posts
Hope this helps Good Luck.
- 07-19-12, 08:52 AM #14
- 12-23-12, 09:14 AM #17
- 12-23-12, 09:18 AM #18
- CrackBerry Newbie
12-25-12, 02:59 PM #19
- 1 Posts
yeah I just got my playbook today and was doing alot of organizing and such...
When i tried to put a new icon on the the main icon bar on the primary screen (sorry dont know what its called) the icon disappeared and i got an error message.... so now i'm stuck without a browser icon and a few other ones..
any way to get those icons back? or do i have to do the security wipe and reinstall everything?...........
(NOT a very good start with a brand new playbook.......)
- 12-25-12, 03:24 PM #20
First try reboot/restart
To fix an issue, try these in order:
Restart using the Battery Icon and press Restart
Press and hold the Power button for 10-15 seconds. Then leave it for 20-30 seconds and see if it restarts.
Press and HOLD all three keys for about 10 - 20 seconds: PowerOn, VolUp and VolDown. Start with the PowerButton. Keep holding past the 3-choice options screen. If you hear a shutter type sound, you've taken a Screen Shot and probably missed the PowerButton.
Make sure that you did not accidently drag them further down the screen (swipe upward to see lower down) or onto the next page/panel (swipe to the left to reveal potential other panels). Also check that they are not within folders, dragging one icon on top of another and dropping it there can create Folders.
If those methods fail, the suggestion has been to drag ALL icons onto the Dock (those semi-permanent row of icons). Usually icons don't disappear unless you move all icons off of the dock. It really is an inexcusable bug on the OS.
- CrackBerry Abuser
12-26-12, 08:01 AM #22
- 289 Posts
If you do a wipe to clear the problem, just be sure not to restore a backup made when you had the problem or you will get it back. I did this on my daughter's Playbook. Moving all the icons to the dock and rebooting got it back. I'd suggest doing that instead if there is stuff on it you don't want to lose.
- 12-27-12, 07:04 PM #23
moving all back onto the dock and then doing the first two resets worked. Was half way to a wipe and reinstall of os and ran into the post and your reply. YOU ROCK.
thanks for mentioning it in your post. \
- CrackBerry Newbie
01-01-13, 06:07 PM #24
- 2 Posts
I am new to the Playbook and do not understand the instructions being provided to help with this problem. Please bear with me. My grandson was playing with my Playbook today and somehow managed to delete all icons from the favourite/dock area. I have nothing in this favourites area at all - no internet browser icon, no message icon, etc. They are not in the area underneath or over in the side pane. They are completely missing. I tried to move one of the apps he had downloaded (hoops game) into the favourites area just to see what was happening, and it disappeared from the screen,
I have no idea how to reinstall the OS. It is particularly hard to describe the problems I am encountering when I don't know the proper names for all of these areas but I checked the area (top right corner - looks like a wheel) under software updates and it says that I have the latest software installed. There is no option to "re-install".
I have turned the playbook on and off a number of times and tried holding the buttons on top too (all this does is turn the playbook off).
Could someone give me detailed instructions (ie. press this button, select this option)?
Thanks. I am so frustrated with this thing.
- 01-01-13, 06:25 PM #25
As you moved his Hoops game onto the top favorites area and it just disappeared from the whole playbook, Do that with every single icon until you have none on any page...meaning left right as well. Then do a restart from the three buttons on top. ( Remove from any case you may have it in. Easier to hold all three at same time. ) Then hold the power, and vol up/down until you hear the shutter click and it turns off and restarts. ( you will most definitely take a screenshot as the vol up/down buttons do this but keep holding until the red light comes back on with the dark screen. You should then see the BlackBerry logo and pretty colors as it reboots........
I did this once and then again and every icon showed up where I had them originally.
Hope this helps.....let me know.