HELP! Computer can't find playbook

**lanctot** · 06-09-2012, 02:26 AM

When I plug/ in my playbook with the USB, the computer doesnt find the hard drive of the Playbook. I went to 'My Computer' and its not there... I went ot the blackberry device manager and it does find my Playbook but whenever I try to open the volume Z it says location is not available.

**mitelman** · 06-09-2012, 04:55 AM

I had this same problem with Vista. Win 7 and XP see my PB as Z drive.

**kbz1960** · 06-09-2012, 05:02 AM

What version of dm? PB official or beta?

**Superfly_FR** · 06-09-2012, 07:19 AM

Originally Posted by kbz1960

What version of dm? PB official or beta?

And what version of PB OS ? UPDATE YOUR PROFILE

Three methods :

Prerequisites : Enable file/wifi sharing in settings/ storage and share

1. I.P
Look into Settings/About in the Network (dropdown) your IP address.
On your desktop, type it (with http:// before) in a browser window (or just type it in Start/"find" for windows computers)

2. Mounted drive with Device manager (embedded in Desktop Manager)
When you plug your PB, the device manager should start (notification icon = small grey computer), ask for PW (if any) and then state that a drive has been mounted.
=> IF OS 2.0 + you'll probably have to install new drivers for the PB. Un-installing then re-installing the Desktop Manager (use latest version : BlackBerry - BlackBerry Desktop Software - BlackBerry Software at BlackBerry.com) can help.

3. With latest DM version (not sure for macs), you have now a simple drag and drop interface to easily manage files.

Use the one you prefer !

P.S: #1 offers the ability to mount a network permanent drive (if your PB is in wifi range and your PC on the same network).

Hope it helps

**lanctot** · 06-09-2012, 04:01 PM

The thing is it wsasnt doing that a few weeks ago.. I didnt change anything in my computer nor my PB

**brianatbb** · 06-10-2012, 12:11 AM

I have the same problem on my win 7 laptop. It started several weeks ago. No idea why. Also unable to backup, read files, etc. Works alright on my old win vista laptop. Unfortunately, I don't have the hard drive space on it to backup my 64 gig PB.

**CrackBerryHarry** · 02-19-2013, 09:16 PM

My computer can see the Playbook when I first boot them both. A short time later though, the computer will no longer see the Playbook, forcing me to reboot. Sucks.