Great customer service from RIM on my PlayBook!

**m23haz** · 04-27-2012, 05:32 PM

My mom's Playbook bricked on her one day and she had no idea what happened so she sent it to me. It was doing the dreaded red blinking light sequence. When I called I realized that we hadn't registered the Playbook online and it was way past the 90 day warranty for free troubleshooting. The nice rep on the phone had me register the product online and let me start the 90 days at that point. After a couple of long calls with RIM going through their troubleshooting, they sent a FedEx package next day for me to send it back to be worked on. Got it on Tuesday and sent it back that afternoon. Today (Friday) I have a knock on my door and its the FedEx delivery guy. He hands me a package from RIM and in it is a new Playbook. I was really surprised. I hadn't heard anything from them since I sent it off on Tuesday. Needless to say I am very happy with their customer service. Thanks RIM!

**edu3110** · 04-27-2012, 06:45 PM

I think this is the first time someone creates a positive threat about RIM's customer services.

**barbarianthemadserb** · 04-27-2012, 07:09 PM

Wow, I am impressed!

**greenpoise** · 04-27-2012, 07:11 PM

Must have been the CEO

**alnamvet68** · 04-27-2012, 08:01 PM

Thanks OP; contrary to what a vocal minority of haters would have you believe, RIM customer service is first rate in my book.

**StanWiz** · 04-27-2012, 08:50 PM

Here you go again ruining a perfectly good thread - no one was complaining. Lol

**sputneek** · 04-27-2012, 09:50 PM

They did the same thing with me over a charger problem. The whole experience was nothing but pleasant

**aznspiki** · 04-28-2012, 03:36 AM

What if I have some personal data on playbook like bank statement pdf, native email and other important documents. I don't think I want to send it out to rim if my playbook died but I guess that's the only way.

**westronic** · 04-28-2012, 11:23 AM

Yes, RIM customer support is truly amazing and really is head and shoulders above most other companies.

I had two issues that got resolved. It did require, through no fault of RIM, about four or five phone calls. They were extremely polite, and I only ran into one rep who gave me an incorrect answer, but it was so obviously wrong I was able to quickly move on from her.

Overall, I it was the best customer service I have experienced in a very long time. The Canadians have a reputation for being very polite, and that was certainly true here.