The original box appears to be inside the envelope but in a disheveled state indicating that the envelope somehow was not secured. The tape suggests someone sealed the envelope although we cannot determine when in the shipping process this occurred. Given the type of envelope and the flap seal it is possible the seller forgot to seal the envelope, the contents fell out during handling, and subsequently damaged by machinery of some type. Since the seller is sending a replacement charger it is unlikely the seller sold you a damaged product in the first place; unless the replacement arrives in a similar state. The charger in the photo appears to have been subjected to severe abrasion on the front surface or extreme pressure which "popped" the front panel exposing the plastic filler.
Originally Posted by rob80PB
Canada Post recently delivered a 39-inch LED television to my girlfriend's house and it arrived in perfect condition; even the shipping carton was in pristine condition without any marks whatsoever.