- I thought I was imagining it, so I tested it over the past few hours...emails in my mailbox in the messages app disappear after an hour or so. Where do they go? Anybody else having this problem, can it be stopped, is there a simple setting? (I have looked, but can't find any relevant options).
It's a pop3 account that I use for work. The account is also my main email account on my Bold 9930. I have both the Bold and the PB account settings to not delete emails from the server once they have been downloaded to the device, and only Outlook has that permission set. That way I know every email I get will be picked up by Outlook, but I have no reason for emails to remain on the Network Solutions server once they are received by Outlook.
All I can think is that the PB, unlike the Bold, doesn't save emails locally, and constantly checks and sync's with the server, even though it's a pop3 account? Therefore if there are no emails on the server, then the PB deletes them from the messages app? This seems ridiculous to me and pretty much makes the new messages app on the PB redundant. I don't want to change Outlook to leave messages on the server, as I get so many, and with an average of 200-300mb of pdf attachments a week, I don't want the server to get full up.
Any ideas?02-24-12 09:29 AMLike 0 - I initially had Message Sync Timeframe set to 1 day - I didn't realize what this setting was, so I would see a new message, but then it was 'gone'. Anyway, when I set the timeframe to 7 days everything was good - becasue that allows up to the last 7 days of messages to be displayed. Not sure if this is your problem, but thought I would mention it.02-24-12 09:40 AMLike 0
- The only option I can find like that is the 'Sync Interval' option (in the Accounts Setup screen), which runs from 15mins to 24 hours. I presumed that was how often the PB checks the server for new messages, not how long it keeps them on the device? Is there another option somewhere else?02-24-12 09:46 AMLike 0
- I don't have the 'advanced settings' option? I select accounts, select my email account, which takes me to the screen which has description...display name...username...email address...password...server address....port...use ssl....smtp username....smtp password....server address...port....encryption....syn interval...keep messages on server...and that's it. No option for 'advanced settings anywhere, and no option for 'messages sync timeframe'.02-24-12 09:57 AMLike 0
- I don't have the 'advanced settings' option? I select accounts, select my email account, which takes me to the screen which has description...display name...username...email address...password...server address....port...use ssl....smtp username....smtp password....server address...port....encryption....syn interval...keep messages on server...and that's it. No option for 'advanced settings anywhere, and no option for 'messages sync timeframe'.02-24-12 11:47 AMLike 0
- Thanks for trying lol.
However, question still remains.....does anyone else have a problem with emails disappearing from their messages account? If not, does anyone else have a pop account set up on it, who also uses outlook, and who has outlook (or another mail program) delete messages from the server once they are downloaded into outlook?
As it is, the mail application is completely useless.02-24-12 01:02 PMLike 0 - ...emails in my mailbox in the messages app disappear after an hour or so. .... It's a pop3 account that I use for work. The account is also my main email account on my Bold 9930. I have both the Bold and the PB account settings to not delete emails from the server once they have been downloaded to the device, and only Outlook has that permission set. That way I know every email I get will be picked up by Outlook, but I have no reason for emails to remain on the Network Solutions server once they are received by Outlook. ...
Suppose a mail server allows both POP and IMAP access. An IMAP client can selectively delete messages on the server. How should a POP client react to this situation? There is really no clearly prescribed way it should react.
In the original implementation of POP, emails were generally deleted soon after they were delivered to the ciient. But later, a "pseudo" synchronous mode was developed in which the email could remain on the server until the client decided to delete the mail on the server, when the user deleted the same email in the client. But there was also a different way of using mail remaining on the server -- here, the client was configured to leave the email on the server for a certain number of days as a sort of mail backup. These two reasons for leaving email on the server are somewhat incompatible.
In these earlier implementations, a mail server delivered mail by either POP or IMAP, but not both. Now it is common for servers to deliver mail by POP, IMAP and ActiveSync. There is no clear definition of what a POP client should do when, "behind its back" so to speak, another client is messing around with its mail on the server. POP was designed for one client per mailbox.
It sounds like the PlayBook mail client is trying to synchronize its inbox with the mail on the POP server. This is one way of interpreting what a POP ciient should do. Does the PlayBook have no advanced options that mention synchronization for POP mail?
In any case, POP is a terrible way to access mail from more than one client -- it is just not designed for this situation. You would probably be better off accessing your mail via IMAP (or ActiveSync if available) from all of your clients, or at least, as many as possible.Last edited by VerryBestr; 02-25-12 at 04:56 PM.
02-25-12 04:52 PMLike 0 - I'm having similar problem, but it's on my Hotmail account. There're a few emails that I viewed this morning through the Playbook message client, and now when I try to find them again, they were nowhere to be found. I logged into my Hotmail account from my desktop and I still can't find those emails. They're not in the Trash folder either, so I'm not sure how the Playbook message client somehow managed to delete those email from the Hotmail server without me initiating a delete.dc scotland likes this.03-04-12 12:52 AMLike 1
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Try changing sync period from 7 to 30 days and see if they resync. You will have to keep doing it,alternatively delete account and reinstall every time it happens.thewison likes this.03-11-12 03:43 AMLike 1 - Exchange activesync connection has a unique problem with all mails disappearing locally from pb, probably on change of wifi connection, not yet acknowledged byRIM but hopefully they have noticed as it affects their business users.
Try changing sync period from 7 to 30 days and see if they resync. You will have to keep doing it,alternatively delete account and reinstall every time it happens.
Thank you for the work-around with the changing of the sync period. I have my email back .04-07-12 06:57 PMLike 0 - Thanks for trying lol.
However, question still remains.....does anyone else have a problem with emails disappearing from their messages account? If not, does anyone else have a pop account set up on it, who also uses outlook, and who has outlook (or another mail program) delete messages from the server once they are downloaded into outlook?
I suppose it's a way of keeping my inbox on the PB clean, but I'd really rather take care of that myself! The only saving grace in my situation is that the emails are not disappearing from the servers -- Gmail anyways.12-28-12 09:04 AMLike 0 - I haven't had messages disappear from my Outlook after viewing them on my PB, but they *are* disappearing from my PB. I haven't paid close enough attention to see what the time frame is for the disappearance, and I know I'm not deleting them (a couple refer to hotel reservations I have made that I need to keep on my PB); they just vanish -- poof!
I suppose it's a way of keeping my inbox on the PB clean, but I'd really rather take care of that myself! The only saving grace in my situation is that the emails are not disappearing from the servers -- Gmail anyways.polgara59 likes this.12-28-12 11:40 AMLike 1 - depending on the settings of he account on the PlayBook it could be as few as 7 days up to 30 days max. you can adjust it for each account
but 30 days is not very long... means you will have to use your browser or another device to go back futher than that.polgara59 likes this.12-28-12 01:30 PMLike 1 - I have set my laptop mail program to leave mail on my ISPs POP server (also have Gmail and Outllok.com accounts set to do same) When I check mail, on the PB, if I delete it, it will delete the message on the server. I actually find this quite handy. I use the Playbook to delete mail, that I do not want to keep, immediately. The mail I do want is saved on my laptop. No problem so long as you use the laptop fairly regularly and set the PB to retain mail for 30 days.polgara59 likes this.12-28-12 06:48 PMLike 1
- I have set my laptop mail program to leave mail on my ISPs POP server (also have Gmail and Outllok.com accounts set to do same) When I check mail, on the PB, if I delete it, it will delete the message on the server. I actually find this quite handy. I use the Playbook to delete mail, that I do not want to keep, immediately. The mail I do want is saved on my laptop. No problem so long as you use the laptop fairly regularly and set the PB to retain mail for 30 days.01-02-13 11:02 AMLike 0
- It's an old thread, I know... My problem is related, but somehow different: if I leave Messages application open during PB reboot, all messages from my ActiveSync work account get wiped out. That one particular mailbox is just empty after the reboot, and no amount of sync attempts brings these emails back on my PB (all emails stay on the server, as well as on my Z10).
Anyone experience similar issue?05-19-13 11:03 AMLike 0 - It's an old thread, I know... My problem is related, but somehow different: if I leave Messages application open during PB reboot, all messages from my ActiveSync work account get wiped out. That one particular mailbox is just empty after the reboot, and no amount of sync attempts brings these emails back on my PB (all emails stay on the server, as well as on my Z10).
Anyone experience similar issue?05-27-13 07:53 AMLike 0
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