Dead! No Red light! No Green light! HELP

**rocklover25** · 08-06-2012, 02:43 PM

So I didn't know that you cannot let your playbook die completely! There is no red light when i plug it up. I have tried to reset it (power button and volume for 20 sec), stack charging, computer charging, plugging it up above a surge protector and then turning that on a off, and iv even tried plugging and unplugging (constantly and plugging up for 10 sec leaving unplugged for 30 sec and then repeating)! I downloaded the software and plugged it in to my computer and still it will not charge and i can not get the red light to come on.

Nothing is helping someone please help me!!!

*I am no longer in warranty!

**fabfreddie** · 08-06-2012, 02:59 PM

After you plug it in using the wall charger does the red light come on for a second or two?

**rocklover25** · 08-06-2012, 03:17 PM

I wish but no. Iv tried leaving it pluged up to the wall charger for 24 hours and the computer for 24 hours. I cant get a redlight to apprear at all.

**Ben1232** · 08-06-2012, 03:27 PM

Damaged usb socket ?

Try a rapid charger.

**rocklover25** · 08-06-2012, 03:42 PM

Whats a rapid charger? Sorry for the ignorance.

**Ben1232** · 08-06-2012, 03:46 PM

Originally Posted by rocklover25

Whats a rapid charger? Sorry for the ignorance.

The large dock or the rapid travel charger at the front. They both use the same playbook charging socket which is not the usb socket

**rocklover25** · 08-06-2012, 03:57 PM

Thank you ill see if i can find one! I dont know if its the dock or not but i hope that is all it is! I dont like not being able to use it; totally is my baby!!!

**Ben1232** · 08-06-2012, 04:00 PM

Originally Posted by rocklover25

Thank you ill see if i can find one! I dont know if its the dock or not but i hope that is all it is! I dont like not being able to use it; totally is my baby!!!

No problem

I hope its just that too. Its awful when we're deprived of our BB's.

Keep us posted on the outcome.

**knottyrope** · 08-06-2012, 04:08 PM

last resort you can jump start it, i have done this with my sons but it is dangerous.

how I jump started my playbook

**rocklover25** · 08-06-2012, 04:22 PM

Found one of the rapid chargers (the one in the back left) Best buy holding it! I pray it works! I will let you know

thank you soooo much

**rocklover25** · 08-06-2012, 04:27 PM

If the rapid charger doesnt work ill try to consider the jump start (though that scares me to death; girl with no knowledge of electrical "jumping") LOL I tried taking the back off and taking the batter off and replacing it BUT i cant get it off LOL

F2 · 08-06-2012, 05:27 PM

With the rapid charger, I think you are still suppose to try the Stack Charge concept. On, off, on, off, etc, etc - someone the other day posted that they did it for almost an hour I think using usb.

The computer really does not provide enough umpphh.

Also, another thing - make sure it is really OFF. Dark closet and no residual screen light.

Also with the normal ac adapter - fold and unfold the prongs, some of them have gone bad.

And you might still give rim a call. Some have found them honoring the warranty after the one year. BLAME it on the recalled OS update!!!!!

The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

Rim Support
Tel:
Canada toll Free: 1-877-644-8405
United States Toll Free: 1-877-644-8410
Puerto Rico Toll Free: 1-855-651-4936
Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

(UK Support) 0800 096 2805

Playbook French Support
http://fr.blackberry.com/playbook-ta...ok-support.jsp
Phone : 0800 914 533 (within 90 days from activation)

**rocklover25** · 08-06-2012, 06:44 PM

Ben1232!!!! Omg thank you so much!!! The bought the rapid dock plugged it in... The red light came on and then the battery showed up!!! It is now charing (flashing green) $76 but well worth it!!! I could kiss so kiss you right now lol thank you man from the bottom of my heart!!!

**Ben1232** · 08-06-2012, 07:01 PM

Originally Posted by rocklover25

Ben1232!!!! Omg thank you so much!!! The bought the rapid dock plugged it in... The red light came on and then the battery showed up!!! It is now charing (flashing green) $76 but well worth it!!! I could kiss so kiss you right now lol thank you man from the bottom of my heart!!!

LMAO

I've never been told that on Crackberry before.

That was quick, I guessed I'd hear from you in a weeks time.

I'm happy that you've finally got it to work

**rocklover25** · 08-06-2012, 07:28 PM

Lol well there is a first time for everything!!!

I couldn't let another day go by with it being messed up! Oh the usb is working now too! Crazy right? I have no idea I guess it was dead dead lol I'm going to use the dock from now on though lol

Again thank you!!!

lol

**Ben1232** · 08-06-2012, 07:36 PM

Originally Posted by rocklover25

Lol well there is a first time for everything!!!

I couldn't let another day go by with it being messed up! Oh the usb is working now too! Crazy right? I have no idea I guess it was dead dead lol I'm going to use the dock from now on though lol

Again thank you!!!

lol

No problem.

I've found all the help I've needed here on Crackberry when I've ran into problems.

F2 · 08-06-2012, 09:17 PM

I've got the other rapid charger with the small plug on the end. They are really nice as they reduce the stress on the somewhat fragile usb port. Be aware both rapid chargers can sometimes give a false lightning bolt if not fully seated appropriate. I tend to watch for the first minute or so to see if the percentage goes up (I use Battery Guru).