| | 01-16-2013, 03:52 PM Thread Author #1
Dead camera, outside 1 year, Future shop can't honour PSP repair, parts unavailable. Suggestions?
I purchased a 16GB PlayBook back on launch day. I also purchased Future Shop's extended warranty, Product Service Plan, which turns out I did end up needing it.
Sometime back in November, the camera stopped working with the typical 4003 error. Well, my 1 year warranty with RIM has long since passed, so I dropped it off to Future Shop again on December 30, 2012 to take advantage of their service.
I received a call back from the store today. It requires parts to fix, and the parts are not available. The PlayBook has now been shipped back to the store in its original state. Normally, they would replace it with a new one off the shelf, but they sold out before Christmas, and the product is now discontinued and they will not be getting more.
I was given the following options from their customer service: 1. Take it back as-is with the broken camera. 2. In-store credit toward the purchase of any other in stock tablet, or 3. refund. The store rep didn't say how much would be refunded, whether it would be the price paid, current price or something in between.
So, I'm stuck between a rock and a hard place. I would rather like to keep a PlayBook, but don't really want to go shop for a used one. What other options do I have?