- CrackBerry User
- 13 Posts
Credit where Credit Due!!
I'll try and be brief with this post:
Purchased PlayBook for my wife November 22/12 and we were generally very pleased with its' performance etc. Fast forward to December 24th/12 and we could no longer "charge" the PB. The OEM charger cable would not connect/fit to the USB port!! Prior to that day, there were no problems whatsoever.
Called RIM support and after about 20 minutes of phone support/questioning/verification etc. was issued a RMA authorization. Received the attendant shipping materials/documentation on the 27th and followed the direction to contact FedEx - the RMA package/our PB was picked up at our home on the 28th for return to RIM (Tennessee).
Today is Friday the 4th of January 2013 and we are in possession of a brand new replacement PB!!!
When one considers the time frames here and the fact that it's the Holiday Season with Christmas and New Year's etc. I consider this exemplary Customer Service!!! We were advised/forewarned that we should not expect any "backup" of data/files/apps etc. and sure enough there was none. But to have to reinstall/reintroduce a few apps and Accounts was a very small inconvenience.
We're probably like a lot of other consumers - quick to criticize/complain but relatively silent when there is exceptional Customer Service.
Kudos to RIM for their resolution of our issue in a thoroughly professional and expedient fashion!!Thanked by 17:
+ Show/Hide list of the thanked
annon91221 (01-06-2013), axllebeer (01-05-2013), Bungalow_Bill (01-04-2013), cjcampbell (01-04-2013), dakid72 (01-05-2013), DC506 (01-04-2013), DocDRM (01-05-2013), howarmat (01-04-2013), Hugh Rapson (01-04-2013), jasonvan9 (01-06-2013), Mickrick (01-05-2013), RubberChicken76 (01-05-2013), Scotter75 (01-05-2013), TomJasper (01-06-2013), wilbrich (01-04-2013), Zildjian71 (01-04-2013)
- CrackBerry User
- 13 Posts
Just an added FYI - we have purchased a magnetic travel charger/Rapid Charge Dock station and love it!! But the replacement PB from RIM now allows for backups via Desktop Software Manager etc. with a fully functional USB port!!
- 01-04-2013, 06:01 PM #6
Please excuse my ignorance but are these the same thing - magnetic travel charger/Rapid Charge Dock station? I have hopefully been lucky enough to get a dock for £4.99 (if it gets delivered) but travel a lot and the normal charger on my 64gb PB is very iffy; could snap at any time. Not sure how portable a dock would be though?
Also... having problems with the wifi on my PB and exchanging tweets with @BlackBerryHelp who have been very helpful (suppose they have to be..its in their name!)
- 01-04-2013, 06:37 PM #10
Re: Credit where Credit Due!!
that, definitely is exemplary customer service...
- 01-05-2013, 12:08 AM #15
Always glad to hear a good story.
I've been lucky. RIM has built me a fine product and after over a year and a 1/2 now, I still have yet to need any customer service or an RMA.
Thanks RIM for making an awesome long lasting product.Phone too slow? Then you need Flow.
The World's Most Fabulous Crack-Droid!
- 01-05-2013, 02:37 AM #16
Well I basically had the same positive experience as the OP.
The screen on mine wouldn't "wake up". They sent me a refurbished device even though my original one was out of the 1 year warranty by 9 months.
Of course I gave them a stellar review in their customer service survey which they sent me later.
- 01-05-2013, 07:19 AM #17
Here's the only variable as it worked before...just changed from BT broadband to Sky. 1314 worked on BT but wont work on Sky..
- CrackBerry Abuser
01-05-2013, 09:19 AM #18
- 165 Posts
I can't read enough of these positive posts. They're like fresh air blowing through. I also think that this kind of positivity connected to the company name will do as much for the success of RIM as some neat feature on the upcoming phones. We know they have a lot to recover from and this is big part of that recovery. Well done RIM and thanks OP.
- CrackBerry Abuser
01-05-2013, 09:58 AM #20Team Blackberry Rocks!
- 116 Posts
- 33056FCD: 501041AD
- 01-06-2013, 11:29 AM #22
Excellent to see another positive post.Phones:
Nokia 5110>Nokia 3360>Siemens C56>Moto RAZR>LG Chocolate>Pearl 8100>Bold 9000 >Pearl 9100 + Bold 9900 > iPhone 4S+ Z10 + Bold 9000
16GB Playbook> Playbook 32GB
CLICK HERE TO JOIN THE SEXY GIRLS IN YOGA PANTS CHANNEL
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