[ddlax22]

Hey guys, I've been sitting on this for a while, but here it is.
My playbook, 16gb, has a camera issue. I open the camera app and nothing is showing up, just black. I switch to front camera. Black. Sometimes it turns to a green screen, and then when I hit the capture button I get a "error.4003 picture". Same with video just that it says video afterwards. Any ideas?

[jsprice90]

If S/W reset doesn't work then it is likely to be a faulty camera. Happened to me and many others, if still in warranty get it replaced.

Sent from my BlackBerry 9900 using Tapatalk

[F2]

The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

Rim Support
Tel:
Canada Toll Free: 1-877-644-8405
United States Toll Free: 1-877-644-8410
Puerto Rico Toll Free: 1-855-651-4936
Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

(UK Support) 0800 096 2805

Playbook French Support
http://fr.blackberry.com/playbook-ta...ok-support.jsp
Phone : 0800 914 533 (within 90 days from activation)

[Revampd]

This has been well documented and discussed in these forums. Call RIM. They are well aware of this problem and will fix it (happened to me too).

[ddlax22]

awesome. thanks everyone. yeah i bought it off ebay and got the extended warranty anyway. thanks

[snow_stipple]

ddlax22,

Besides directly through the Playbook's native apps, have you been accessing the camera and/or video chat through any other(s)? e.g. Ghost Commander, Quick App Manager, etc.

[ddlax22]

yeah . ive gone through this before..same result im actually on the phone with support right now. very quick and simple im having a box shipped out to me right now.