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Hey guys, I've been sitting on this for a while, but here it is.
My playbook, 16gb, has a camera issue. I open the camera app and nothing is showing up, just black. I switch to front camera. Black. Sometimes it turns to a green screen, and then when I hit the capture button I get a "error.4003 picture". Same with video just that it says video afterwards. Any ideas?
If S/W reset doesn't work then it is likely to be a faulty camera. Happened to me and many others, if still in warranty get it replaced.
Sent from my BlackBerry 9900 using Tapatalk
The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"
Rim Support
Tel:
Canada Toll Free: 1-877-644-8405
United States Toll Free: 1-877-644-8410
Puerto Rico Toll Free: 1-855-651-4936
Email: [email protected] (this route generally does not work and a call is necessary)
(UK Support) 0800 096 2805
Playbook French Support
http://fr.blackberry.com/playbook-ta...ok-support.jsp
Phone : 0800 914 533 (within 90 days from activation)
This has been well documented and discussed in these forums. Call RIM. They are well aware of this problem and will fix it (happened to me too).
awesome. thanks everyone. yeah i bought it off ebay and got the extended warranty anyway. thanks
ddlax22,
Besides directly through the Playbook's native apps, have you been accessing the camera and/or video chat through any other(s)? e.g. Ghost Commander, Quick App Manager, etc.
yeah . ive gone through this before..same result im actually on the phone with support right now. very quick and simple im having a box shipped out to me right now.