Camera - "error.4003 picture"

**RHP23** · 04-30-2012, 10:58 PM

Has anyone else seen this?

Last time I opened the Camera app (when I first received my Playbook) - the rear/front cams were functional to take pics and vids..

I go to open my Camera app again tonight and I'm greeted with a black screen no matter what I try to do (but, I can see menu items and buttons) and that error message upon trying to take a pic/vid..

what gives?..

**sk8er_tor** · 04-30-2012, 11:01 PM

I used to get this error but after rebooting a few times, I haven't seen it again. Try a hard reset.

**RHP23** · 04-30-2012, 11:08 PM

Originally Posted by sk8er_tor

I used to get this error but after rebooting a few times, I haven't seen it again. Try a hard reset.

just got my playbook - excuse the noobness..

hold vol+/vol-/power for ten seconds?

F2 · 04-30-2012, 11:58 PM

Three ways to reboot or restart. You can try them in order if one does not work, move to the next

To fix an issue, try these in order:

Restart using the Battery Icon and press Restart

Press and hold the Power button for 10-15 seconds. Then leave it for 20-30 seconds and see if it restarts.

To REBOOT:
Press and HOLD all three keys for about 10 - 20 seconds: PowerOn, VolUp and VolDown. Start with the PowerButton. Keep holding past the 3-choice options screen. If you hear a shutter type sound, you've taken a Screen Shot and probably missed the PowerButton.

**RHP23** · 05-01-2012, 10:29 PM

Originally Posted by F2

Three ways to reboot or restart. You can try them in order if one does not work, move to the next

To fix an issue, try these in order:

Restart using the Battery Icon and press Restart

Press and hold the Power button for 10-15 seconds. Then leave it for 20-30 seconds and see if it restarts.

To REBOOT:
Press and HOLD all three keys for about 10 - 20 seconds: PowerOn, VolUp and VolDown. Start with the PowerButton. Keep holding past the 3-choice options screen. If you hear a shutter type sound, you've taken a Screen Shot and probably missed the PowerButton.

Thanks!

I shut it down overnight and turned it back on this morning - everything worked again.

F2 · 05-02-2012, 12:00 AM

Glad it is working again.

**Ivan Live** · 12-22-2012, 09:30 AM

HOLA , A TODOS ,

me aparece error.4003 en la tablet blackberry ,,, NOSE QUE HACER,,, ! AYÚDEME PORFAVOR!

F2 · 12-22-2012, 10:50 AM

Originally Posted by Ivan Live

HOLA , A TODOS ,

me aparece error.4003 en la tablet blackberry ,,, NOSE QUE HACER,,, ! AYÚDEME PORFAVOR!

Using google translate:

En general, un usuario no puede arreglarlo, pero debe ponerse en contacto borde

The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

Rim Support
Tel:
Canada Toll Free: 1-877-644-8405
United States Toll Free: 1-877-644-8410
Puerto Rico Toll Free: 1-855-651-4936
Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

(UK Support) 0800 096 2805

Playbook French Support
http://fr.blackberry.com/playbook-ta...ok-support.jsp
Phone : 0800 914 533 (within 90 days from activation)

**marjorie smith** · 12-29-2012, 08:28 AM

Hello I went to use my camera but the screen is black can't use video. I can't see anything can anyone help me fix this please.

Thank You

F2 · 12-29-2012, 10:01 AM

Originally Posted by marjorie smith

Hello I went to use my camera but the screen is black can't use video. I can't see anything can anyone help me fix this please.

Thank You

Is this the first time you tried? Nothing covering the rear camera lens? It's the small circle area on the rear top center? Tap the screen and do icons show up? At the bottom right is an icon to change to the camera facing you (on the same side as the screen). Does that one work?

Try the restart methods listed below or call the support numbers posted in the reply just above yours

To fix an issue, try these in order:

Restart using the Battery Icon and press Restart

Press and hold the Power button for 10-15 seconds. Then leave it for 20-30 seconds and see if it restarts.

To REBOOT:
Press and HOLD all three keys for about 10 - 20 seconds: PowerOn, VolUp and VolDown. Start with the PowerButton. Keep holding past the 3-choice options screen. If you hear a shutter type sound, you've taken a Screen Shot and probably missed the PowerButton.

**Nigelbrown** · 12-29-2012, 11:14 AM

I had done every trick I could find online, but in the end RIM RMA saved the day. Quick and fast replacement.....I didn't even have a warranty on a playbook I bought day one release.

F2 · 12-29-2012, 11:43 AM

Originally Posted by Nigelbrown

I had done every trick I could find online, but in the end RIM RMA saved the day. Quick and fast replacement.....I didn't even have a warranty on a playbook I bought day one release.

If you don't mind my asking - how long did you have it? Or how long past the one year did they help you out (not that they might do it for everyone!)?

**kachman** · 06-11-2013, 02:02 PM

hi for those of us that dont have warranty or who are in locations where we can have this problem looked at (assuming you have tried all software solution like I did), here is the solution. I will assume you know how to open the playbook and take it apart, or know someone who can do it for you.

What you need to buy is a new camera, I got mine from a guy on ebay. Shipping took 20days (just 20 normal days, not working days).
New Digital Camera For Blackberry Playbook Side Board with Flex Cable Buttons

I can confirm that it fixed my error 4003 problem. So am sure it will fix this problem provided is a hardware issue.