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  1. RHP23's Avatar
    CrackBerry Addict

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    Thread AuthorThread Author   #1  

    Question Camera - "error.4003 picture"

    Has anyone else seen this?

    Last time I opened the Camera app (when I first received my Playbook) - the rear/front cams were functional to take pics and vids..

    I go to open my Camera app again tonight and I'm greeted with a black screen no matter what I try to do (but, I can see menu items and buttons) and that error message upon trying to take a pic/vid..

    what gives?..
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  2. sk8er_tor's Avatar
    CrackBerry Addict

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    #2  

    Default

    I used to get this error but after rebooting a few times, I haven't seen it again. Try a hard reset.
  3. RHP23's Avatar
    CrackBerry Addict

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    782 Posts
    Thread AuthorThread Author   #3  

    Default

    Quote Originally Posted by sk8er_tor View Post
    I used to get this error but after rebooting a few times, I haven't seen it again. Try a hard reset.
    just got my playbook - excuse the noobness..

    hold vol+/vol-/power for ten seconds?
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  4. #4  

    Default

    Three ways to reboot or restart. You can try them in order if one does not work, move to the next

    To fix an issue, try these in order:

    Restart using the Battery Icon and press Restart

    Press and hold the Power button for 10-15 seconds. Then leave it for 20-30 seconds and see if it restarts.

    To REBOOT:
    Press and HOLD all three keys for about 10 - 20 seconds: PowerOn, VolUp and VolDown. Start with the PowerButton. Keep holding past the 3-choice options screen. If you hear a shutter type sound, you've taken a Screen Shot and probably missed the PowerButton.
  5. RHP23's Avatar
    CrackBerry Addict

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    782 Posts
    Thread AuthorThread Author   #5  

    Default

    Quote Originally Posted by F2 View Post
    Three ways to reboot or restart. You can try them in order if one does not work, move to the next

    To fix an issue, try these in order:

    Restart using the Battery Icon and press Restart

    Press and hold the Power button for 10-15 seconds. Then leave it for 20-30 seconds and see if it restarts.

    To REBOOT:
    Press and HOLD all three keys for about 10 - 20 seconds: PowerOn, VolUp and VolDown. Start with the PowerButton. Keep holding past the 3-choice options screen. If you hear a shutter type sound, you've taken a Screen Shot and probably missed the PowerButton.

    Thanks!

    I shut it down overnight and turned it back on this morning - everything worked again.
    Items for sale..check them out and PM me if interested!

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  6. #6  

    Default

    Glad it is working again.
  7. Ivan Live's Avatar
    CrackBerry Newbie

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    1 Posts
    #7  

    Default

    HOLA , A TODOS ,


    me aparece error.4003 en la tablet blackberry ,,, NOSE QUE HACER,,, ! AYÚDEME PORFAVOR!
  8. #8  

    Default

    Quote Originally Posted by Ivan Live View Post
    HOLA , A TODOS ,


    me aparece error.4003 en la tablet blackberry ,,, NOSE QUE HACER,,, ! AYÚDEME PORFAVOR!
    Using google translate:

    En general, un usuario no puede arreglarlo, pero debe ponerse en contacto borde

    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    http://fr.blackberry.com/playbook-ta...ok-support.jsp
    Phone : 0800 914 533 (within 90 days from activation)
  9. marjorie smith's Avatar
    CrackBerry Newbie

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    1 Posts
    #9  

    Default My blackberry tablet isn't working

    Hello I went to use my camera but the screen is black can't use video. I can't see anything can anyone help me fix this please.


    Thank You
  10. #10  

    Default

    Quote Originally Posted by marjorie smith View Post
    Hello I went to use my camera but the screen is black can't use video. I can't see anything can anyone help me fix this please.


    Thank You
    Is this the first time you tried? Nothing covering the rear camera lens? It's the small circle area on the rear top center? Tap the screen and do icons show up? At the bottom right is an icon to change to the camera facing you (on the same side as the screen). Does that one work?

    Try the restart methods listed below or call the support numbers posted in the reply just above yours

    To fix an issue, try these in order:

    Restart using the Battery Icon and press Restart

    Press and hold the Power button for 10-15 seconds. Then leave it for 20-30 seconds and see if it restarts.

    To REBOOT:
    Press and HOLD all three keys for about 10 - 20 seconds: PowerOn, VolUp and VolDown. Start with the PowerButton. Keep holding past the 3-choice options screen. If you hear a shutter type sound, you've taken a Screen Shot and probably missed the PowerButton.
  11. Nigelbrown's Avatar
    CrackBerry Abuser

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    200 Posts
    #11  

    Default

    I had done every trick I could find online, but in the end RIM RMA saved the day. Quick and fast replacement.....I didn't even have a warranty on a playbook I bought day one release.
  12. #12  

    Default

    Quote Originally Posted by Nigelbrown View Post
    I had done every trick I could find online, but in the end RIM RMA saved the day. Quick and fast replacement.....I didn't even have a warranty on a playbook I bought day one release.
    If you don't mind my asking - how long did you have it? Or how long past the one year did they help you out (not that they might do it for everyone!)?
  13. kachman's Avatar
    CrackBerry Newbie

    Posts
    4 Posts
    #13  

    Default solution for those that dont have warranty and can DIY

    hi for those of us that dont have warranty or who are in locations where we can have this problem looked at (assuming you have tried all software solution like I did), here is the solution. I will assume you know how to open the playbook and take it apart, or know someone who can do it for you.

    What you need to buy is a new camera, I got mine from a guy on ebay. Shipping took 20days (just 20 normal days, not working days).
    New Digital Camera For Blackberry Playbook Side Board with Flex Cable Buttons

    I can confirm that it fixed my error 4003 problem. So am sure it will fix this problem provided is a hardware issue.

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