- When mine did this, I buggered with them buttons as well, I believe I powered off then pressed and held the volume up for about 30 secs or so until a light flashed and then I powered up again ....................Sorry, I don't recall the exact sequence as I was just jacking with it and it fired up again.zeus1973 likes this.02-23-12 09:54 PMLike 1
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Try this one first:
To REBOOT:
Press and HOLD all three keys for about 10 - 20 seconds: PowerOn, VolUp and VolDown. Start with the PowerButton. If you hear a shutter type sound, you've taken a Screen Shoot and probably missed the PowerButton.
And then this one if Reboot doesn't work...
Try the Debrick method....
1) Turn your playbook OFF by holding down the power button
2) Let your playbook sit for about 10 minutes.
3) After letting the PB sit (and still powered off) open up the Blackberry Desktop Software (the latest version)
4) Once the Blackberry Desktop Software is opened, use the USB Cable and hook the PB to the PC.. THEN power on the Playbook
5) A screen will show on your computer showing that the device cannot be found
6) Click on Update from the popup. It will take awhile.02-23-12 10:00 PMLike 0 - Ouch!
Try this one first:
To REBOOT:
Press and HOLD all three keys for about 10 - 20 seconds: PowerOn, VolUp and VolDown. Start with the PowerButton. If you hear a shutter type sound, you've taken a Screen Shoot and probably missed the PowerButton.
And then this one if Reboot doesn't work...
Try the Debrick method....
1) Turn your playbook OFF by holding down the power button
2) Let your playbook sit for about 10 minutes.
3) After letting the PB sit (and still powered off) open up the Blackberry Desktop Software (the latest version)
4) Once the Blackberry Desktop Software is opened, use the USB Cable and hook the PB to the PC.. THEN power on the Playbook
5) A screen will show on your computer showing that the device cannot be found
6) Click on Update from the popup. It will take awhile.02-23-12 10:08 PMLike 0 -
If it fails then
Rim Support
Tel:
Canada Toll Free: 1-877-644-8405
United States Toll Free: 1-877-644-8410
Puerto Rico Toll Free: 1-855-651-4936
Email: [email protected]
(UK Support) 0800 096 280502-23-12 10:55 PMLike 0 - I too have been experiencing this extremely frustrating problem. I also started a thread on Crackberry about this. In other forums I think a possible cause for this has been found. Myself and others like to organize our home screen by creating folders, moving all folders to the "dock", then moving ALL icons into the folders. The result being that there are 6 folders on the dock (including the BlackBerry Bridge folder) and NO icons underneath the dock. It seems that when PlayBooks are powered down/restarted with ALL icons being in folders and ALL folders on the dock it gets stuck on the colourful circle screen. Only a wipe and OS reinstall can fix it. RIM should seriously address this issue.02-24-12 12:28 AMLike 0
- I too have been experiencing this extremely frustrating problem. I also started a thread on Crackberry about this. In other forums I think a possible cause for this has been found. Myself and others like to organize our home screen by creating folders, moving all folders to the "dock", then moving ALL icons into the folders. The result being that there are 6 folders on the dock (including the BlackBerry Bridge folder) and NO icons underneath the dock. It seems that when PlayBooks are powered down/restarted with ALL icons being in folders and ALL folders on the dock it gets stuck on the colourful circle screen. Only a wipe and OS reinstall can fix it. RIM should seriously address this issue.02-24-12 01:58 AMLike 0
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- So I spoke to Tech Support and they are asking me to ship back the unit. They have no response or course of action other than that. Very disapointing as I will now be without a unit for 10 biz days.
I can see why RIM is struggling to compete. Their tech support is pretty useless. 4 different techs, not one spent more than 2 minutes with me before moving me to the next level engineer. Had to repeat and correct the symptoms 3 times cause none of them read each others notes.
Very bush league! I'm Canadian and very loyal to this brand but I can see why people are making the switch to android and apple.02-24-12 09:20 AMLike 0 - Actually, you only need to hold the power button and the volume up button. Not only is it a lot easier to hit two buttons than to hit three, but it avoids the issue Sally cites above where you inadvertently take a screen shot.
Last edited by cletis; 02-24-12 at 11:19 AM.
02-24-12 11:08 AMLike 0 - does it mean that RIM doesn't have any solution for this issue till now? Someone got my playbook from the US since 2012 and after connecting it to WiFi to activate it for use, it started requesting for a password. After trying to reload it it stops at the bubble screen. I haven't even used it for once. This is almost 2years now and that damn thing is still useless...WTF!12-06-14 02:31 AMLike 0
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