- 12-15-12, 12:35 PM #2
If it's under warranty you could RMA it.
This happened to one of my PB's. RMA'd it, less than a week from the call to having the PB back with a new body. I believe the guts of it are the same.
From my experience the RMA process was very quick and efficient. I was very pleased with the service and happy to have my PB back.
If they decide not to fix it, they still pay shipping to them and back to you. It is a no cost proposition to you.
- 12-15-12, 04:05 PM #5
The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"
Canada Toll Free: 1-877-644-8405
United States Toll Free: 1-877-644-8410
Puerto Rico Toll Free: 1-855-651-4936
Email: [email protected] (this route generally does not work and a call is necessary)
(UK Support) 0800 096 2805
Playbook French Support
Phone : 0800 914 533 (within 90 days from activation)
- CrackBerry Genius
12-15-12, 05:08 PM #6
- 3,530 Posts
RoboF2 to the rescue.
I think all your info should be in a sticky somewhere.
ZMA- The 90 day tech support is for things like setup issues and starts after you register the PB with RIM. With hardware failures they will always take your call.
- 12-16-12, 10:06 PM #11
I actually think that the constant in and out on my OEM convertible case might have accelerated the process of the wearing away of the rubber on my PlayBook. But it's well used and had it from the beginning so I'm not too concerned about it. It hasn't made it to the back yet for me. Just the bottom around the ports.
I misunderstood what the OP was saying. Thought he was referring to the soft touch rubber not the rubber ring between the glass and the edge. Oops.
Last edited by axllebeer; 12-17-12 at 10:39 AM.
- CrackBerry User
12-17-12, 10:34 AM #12
- 44 Posts
Re: Black rubber surrounding bezel and corners
For those (like me!) whose Playbook is more than a year old, there is a repair solution on ifixit at:
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