BB Desktop Software 7.1 bundle 33
OK I just installed the latest desktop software build on a brand new netbook running Windows 7 Starter. Just like my other two computers at home, it won't work. When I try to sync any media, either pictures or video, it tells me a problem ocurred with the connection. So frustrating! Wanted to put all the video I've taken with my PB on this thing and doesn't work. No wonder people are so fed up with RIM! Anyone have any suggestions?
- 07-25-2012, 01:54 PM #2
- CrackBerry Abuser
07-25-2012, 02:16 PM #4
- 243 Posts
- They hurt when you get stuck!
Data sync vs. charging cable......
Are you using the Data Sync cable that came with your PB? I got stung once early in my PB life, I thought I could use "any" micro usb cable to charge AND to transfer data/sync.
Double check to make sure you are using the Data Sync cable. It looks different (thicker) and feels "better" than the other type of cable.
- 07-25-2012, 02:40 PM #7
I'd try this:
- Uninstall Desktop Software using Control Pannel;
- Run a cleaning software like CCleaner
- Plug the PB and let it install whatever it wants to
- Install whatever Desktop Software you want (provided it is PB compatible)
Check if that helps.
- CrackBerry Genius
07-25-2012, 02:40 PM #8
- 1,622 Posts
- I heard it drop!
Using other than the OEM PB USB cable has been the cause of a lot of PB-to-PC connection issues, especially using a BB phone USB.There are trolls in BlackBerry clothing among us. Report, ignore and never reply to obvious troll posts, they will die without responses from you.
This desktop software sucks big time!!!! This is just ridicuolus!!! Let this be a warning to everyone. On that main page of the software I clicked on device and then update and I let it update my PB. This btw took almost three hours. When it finally says is done and reboots, I'm horrified to see that it's doing an initial setup. YES, this stupid software completely wiped my PB and I'm pissed about it!!!! I'm so close to throwing this thing out the window.
- 07-25-2012, 06:25 PM #10
I really feel for you and I know having issues like these can be infuriating, but well, yeah, that's what happens when you update using Desktop Software. If you have a backup, load it up. :/
- 07-26-2012, 07:04 AM #15
- CrackBerry User
07-26-2012, 06:34 PM #17
- 98 Posts
I've tried the DS 7 versions but keep going back to 184.108.40.206. Version 7 DSs required me to indicate the date range that I want synced. So, to go back 1 year, I'd have to type in July 27/11 to July 26/12. Tomorrow I'd have to change that to July 28/11 to July 27/12 and on and on ... Prior versions allowed me to just enter that the prior 365 days be synced and retained. Once that was set no more muss...no fuss.
Is it still requiring date ranges?
- CrackBerry Abuser
07-26-2012, 06:50 PM #18
- 492 Posts
I've upgraded to this new DM release and have backed up both my PB and 9700 without probs.
I can also see the PB as Z drive and can access the files to copy out of / into etc.
However, only done this all once so far .... and my experiences with the last version of the DM weren't always clean - sometimes I could get the DM to 'see' my devices and sometimes I couldn't.
Likewise with accessing Z drive via pc - sometimes I could get it to find the PB and other times it wouldn't.
I did find that if I re-booted both pc and PB that it would often work.
Statistically speaking (though I didn't keep count), I'd guess that the DM worked say 60% of the time, and likewise the pc identifying Z drive.
As I copy books down via Z drive (my preferred way, rather than SugarSync etc) it can get frustrating when Z drive can't be found the first time I try.
PS I use my PB daily, for all sorts of reasons .... and as far as I'm concerned I don't need or want any other kind of tablet!!! The bridging capability is soooo extraordinary and I save so much in time, effort and money by using it (cause I never run out of my phone data on plan no matter how much I use the phone and pb).Here's looking at you (Emu)
- 07-26-2012, 07:30 PM #19
updating my previous post...this just gets stranger...i tried the software with my wifes playbook, and all went well...mine still gets the "problem connecting" message though...all our settings are identical and i also rebooted my PB....i tried a backup and it recognized my PB and even told me how many GB were there etc , however after starting the backup it says there is a connection issue....at a loss and am trying to avoid a wipe...only other thing i can think of is if the usb port is an issue...
- CrackBerry Genius of Geniuses
07-26-2012, 08:20 PM #20
- 10,154 Posts
- "Runs with Scissors"
I know this may not be your problem, but I have been guilty of connecting the PB to the OEM USB Sync Cable upside down... made me so mad at myself when I finally looked very closely.
If you still feel that it is the PB's USB Port, you need to call Rim support.
- 07-26-2012, 08:41 PM #22
i am running 2.0, and it is when it started on my pb as well...however, the wife is on the same release....just addds to the mystery lol...i might just wait the couple days until 2.1 and see what happens at that point...it just seems odd that it is exactly the same msg as was seen in the attachment by the threads creator is all....and i too have done the upsidedown oops, but not lately lol
Last edited by mincanada; 07-26-2012 at 08:48 PM.