Backlight wire loose?

**Mad-elph** · 10-27-2012, 11:54 AM

I thought I had read something about this, but after 30 mins searching I can't find it again.
My history of late with tech is no good. Recently moved and my MBP died as did my external HDD. PB was the onlything I had to connect to the net for the last two months. Was planning on buying a mac mini in a couple weeks.

However this last week the PB is experiencing an annoying change.
There seemingly is a loose wire for the backlight as it turns off all the time, after 2-3 secs and I have to squeeze the back to turn it on again. Thus every couple seconds I am squeezig and flexing the back panel to keep the screen bright. Annoying, but more so that it is the only web connection I have.

Anyone take one apart to see if the wire to power the backlight is loose and secured it properly? I have no problem taking things apart if I know I can fix it.

Is this user repairable or do I have to send in my only computer? Got no money either.

**Herve5** · 10-27-2012, 12:45 PM

How it is inside:
BlackBerry PlayBook Teardown - iFixit
Not sure you actually can remair something though...
Keep us informed!
H.

F2 · 10-27-2012, 02:23 PM

There is a one year warranty.

The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

Rim Support
Tel:
Canada Toll Free: 1-877-644-8405
United States Toll Free: 1-877-644-8410
Puerto Rico Toll Free: 1-855-651-4936
Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

(UK Support) 0800 096 2805

Playbook French Support
http://fr.blackberry.com/playbook-ta...ok-support.jsp
Phone : 0800 914 533 (within 90 days from activation)

**DC506** · 10-27-2012, 02:56 PM

Just a guess here.......Could it be your case interfering with the light sensor and the flexing moves the case just enough?

This question comes from experience with an economical "leather" portfolio case purchased on Amazon for $4.00 shipped. It looked great, but the Playbook kept sliding down, and the light sensor would be covered causing my screen to dim.

**Mad-elph** · 10-29-2012, 07:57 PM

This last week I have had it out of the case so certainly. Not that.

Ya I know about the 1 year warranty. I will look into that, but to do so is to pay for the customer support as I've had it since last Christmas. Not sure if I need a receipt or not my dad got it from them internally as her worked there.

I can't really give it up as it is my only net connection. I don't even have a BB anymore.

**Tha.Housewife** · 10-29-2012, 08:49 PM

Originally Posted by DC506

Just a guess here.......Could it be your case interfering with the light sensor and the flexing moves the case just enough?

This question comes from experience with an economical "leather" portfolio case purchased on Amazon for $4.00 shipped. It looked great, but the Playbook kept sliding down, and the light sensor would be covered causing my screen to dim.

oooooooh okay...I wondered why my pb went all crazy one night. I was watching a movie at a house party via hdmi....didn't pay attention to where or how the playbook was sitting....there were strobe lights and pro gear and lighting , and I was using my bb smartphone as a remote.....when I tried to touch the screen and such it would jump around all crqzy. I didn't know there was a light sensor....was that what made my pb go alll skitzy?

**DC506** · 10-30-2012, 04:11 PM

Originally Posted by Tha.Housewife

oooooooh okay...I wondered why my pb went all crazy one night. I was watching a movie at a house party via hdmi....didn't pay attention to where or how the playbook was sitting....there were strobe lights and pro gear and lighting , and I was using my bb smartphone as a remote.....when I tried to touch the screen and such it would jump around all crqzy. I didn't know there was a light sensor....was that what made my pb go alll skitzy?

Not sure if your experience was light sensor related or not. It sounds more like electrical interference from all the other electrical gear around your Playbook

**RWD** · 04-08-2013, 05:57 PM

Originally Posted by Mad-elph

I thought I had read something about this, but after 30 mins searching I can't find it again.
My history of late with tech is no good. Recently moved and my MBP died as did my external HDD. PB was the onlything I had to connect to the net for the last two months. Was planning on buying a mac mini in a couple weeks.

However this last week the PB is experiencing an annoying change.
There seemingly is a loose wire for the backlight as it turns off all the time, after 2-3 secs and I have to squeeze the back to turn it on again. Thus every couple seconds I am squeezig and flexing the back panel to keep the screen bright. Annoying, but more so that it is the only web connection I have.

Anyone take one apart to see if the wire to power the backlight is loose and secured it properly? I have no problem taking things apart if I know I can fix it.

Is this user repairable or do I have to send in my only computer? Got no money either.

Have the same problem now - screen backlight has failed. Oddly enough, last night it worked fine when plugged in, but not when on battery. Today it does not work on either. I have to flex the case at the top corners to get it to work. 8 month old 64GB. My last one failed at 10 months and Blackberry refused to honour the warranty as I live outside the US, so no chance I will try that again. If I disassemble and find a fix I will post, otherwise I will probably get something else. Maybe an iPad or a Galaxy Note or something.