- To all Crackberryans help !
Since I reinstalled OS ver 1.0.7.3312 on my Playbook, I an getting this message in all my mail attachments: " Attachment too large " making impossible to download them. When the help buttom next to this message is clicked you get this other message: " The attachment exceeds the download size set by your administrator "
The afore mentioned message appears too when I try to compose a new mail with attachments. This happens ALWAYS, no matter which email account I am using. Otherwise in my bridged BB Bold 9700, attachments are not an issue nor are they in the mail accounts when entered directly trough Playbook's web browser... seems the problem is in the bridged mail client on the Playbook.
Question: How can this fixed?... Already deleted bridge in both equipments and reinstalled it without any result, already did a complete as of factory system install...10-23-11 06:46 PMLike 0 - What size attachments are you talking about?
I don't think it has anything to do with the PB. Since the email is coming from your BB the size of the attachment is determined by that. Until BIS 4.1 the limit was 2.9MB. Not all service providers have rolled out 4.1 yet. I'm with T-Mobile and we don't have it, at least I can't send or receive anything larger than 2.9.
New Features of BlackBerry Internet Service 4.1
ADDED: After reading my link it looks like this is for OS7 phone only. I'm going to assume phones with OS6 will still be limited to 2.9MB.Last edited by EdS817; 10-24-11 at 02:33 PM.
10-24-11 02:11 PMLike 0 - After 2 calls to BB, and following up with my BES provider, I finally got the answer as to correcting this problem. I just bought my PB for the single purpose of being able to open my attachments and read them!!
BB told me that the provider must be on ver. 4.1. They were on ver. 4.1.4. Called BB back. That ver. dosen't work, need ver. 4.1.5 or go to 5.0.3.
Called provider back, they probably won't install this "patch" and are prepping to go to 5.0.3 with no committed date. They support thousands of users so now it's sit and wait.
Don't know if this patch does the trick and would like to hear from anyone who can confirm that their BES provider has this patch installed and it works on their PB. After many years with BB's, this is very disppointing. Remember Palm?10-24-11 07:31 PMLike 0 - BES (BlackBerry Enterprise Server) is what most larger companies and government agencies use. It allows them to control the devices used withing their network.
BIS (BlackBerry Internet Service) would be us common folk. It would be your BB data plan through your service provider. The service provider and/or RIM control the features and security.Superfly_FR likes this.10-27-11 07:21 AMLike 1 - What size attachments are you talking about?
I don't think it has anything to do with the PB. Since the email is coming from your BB the size of the attachment is determined by that. Until BIS 4.1 the limit was 2.9MB. Not all service providers have rolled out 4.1 yet. I'm with T-Mobile and we don't have it, at least I can't send or receive anything larger than 2.9.
New Features of BlackBerry Internet Service 4.1
ADDED: After reading my link it looks like this is for OS7 phone only. I'm going to assume phones with OS6 will still be limited to 2.9MB.
I often encounter PDF attachments that just won't open on my PB, but can open them on my BB. Frustrating, especially when my PB appears to be trying to open the PDF, but it never happens and I don't get an error message. As good as bridge is, attachment handling is definitely an area that needs improvment.10-28-11 03:17 PMLike 0 -
It would be really kind if you share your findings. How did you change it?
I am having the same issue. I can oopen a 5mbb pptx attachment on my BB but not on PB. so for me it is a bridge issue (transfer of 5mb over BlueTooth connection from BB to PB).
Thanks in advance
12-13-11 07:38 AMLike 0 - I am trying to deal with this issue. My Playbook says that the attachment is too large, but my phone (9930) is able to open it. My IT department says it must be a Playbook rather than a server issue. If so, what can I do at the Playbook end to rectify the situation?
Last edited by hotspurs2; 01-20-12 at 12:28 PM. Reason: correction
01-20-12 12:27 PMLike 0 -
- I don't understand either, I truly think it's a bug in BlackBerry Bridge because as is pointed out, the attachments open fine on the phone.
All I can say is that when I changed the MaxAttachDownloadSize on my BES, that my problem want away. I tested a 10mb PDF and it worked fine.
While I was at it, I also set Upload size and Max Attachment Total sizes limitation to the same 20mb value.
Here are my notes:
Modify Download Size in BES
Using SQL Server Management Studio Express, open the BESMgmt database, ServerConfig table, and change the value of MaxAttachDownloadSize. The default is 3072KB.
Right click on dbo.ServerConfig and select Open Table. Scroll right until you see the MaxAttachDownloadSize column, type in a new value in the grid (overwriting 3072), then press Enter to commit the change.
MaxAttachDownloadSize specified value must be multiple of 1024
I use 2048001-22-12 03:37 AMLike 0 - Hat's off to this guy it worked like a charm!!! Thank you sir I owe you a beer if you come to my kneck of the woods....
QUOTE"
I don't understand either, I truly think it's a bug in BlackBerry Bridge because as is pointed out, the attachments open fine on the phone.
All I can say is that when I changed the MaxAttachDownloadSize on my BES, that my problem want away. I tested a 10mb PDF and it worked fine.
While I was at it, I also set Upload size and Max Attachment Total sizes limitation to the same 20mb value.
Here are my notes:
Modify Download Size in BES
Using SQL Server Management Studio Express, open the BESMgmt database, ServerConfig table, and change the value of MaxAttachDownloadSize. The default is 3072KB.
Right click on dbo.ServerConfig and select Open Table. Scroll right until you see the MaxAttachDownloadSize column, type in a new value in the grid (overwriting 3072), then press Enter to commit the change.
MaxAttachDownloadSize specified value must be multiple of 1024
I use 20480
END QUOTE"04-06-12 01:44 PMLike 0
- Forum
- BlackBerry PlayBook Forums
- BlackBerry PlayBook
Attachment too large !
LINK TO POST COPIED TO CLIPBOARD