Anyone else having charging issues since the update?

**kmcobra64** · 04-30-2012, 09:19 PM

My battery won't fully charge, and will actually discharge while plugged in occasionally. At maximum it will charge up to somewhere in the 80% range, sometimes less. Anyone else experiencing this?

**kill_9** · 04-30-2012, 09:25 PM

No problem with the battery recharge process post BlackBerry Tablet OS 2.0.1 installation. You might try the Battery Guru application to monitor the health of the battery. What steps have you taken in an attempt to diagnose and resolve the stated behaviour?

**kmcobra64** · 04-30-2012, 09:30 PM

The only thing I've done is restart. I was just posting up to see if this is a broader issue with the update, or just my tablet. It definitely began after I updated. For example, I am plugged in right now and the battery charged up to 79% and, while never coming unplugged, is now down to 71%.

**jheatBBtorch** · 04-30-2012, 09:34 PM

sounds like the charger may be done, mine charges fine

Sent from my BlackBerry 9850 using Tapatalk

**kmcobra64** · 04-30-2012, 09:37 PM

Hmm could be true. Hard to tell since I only have this charger and don't know anyone with a playbook. oh well. I'm sure I'll figure it out eventually.

**vwracing** · 04-30-2012, 09:38 PM

I am having the same issue. Sometimes it seems that the battery is draining while charging. I am using the charging stand and the travel charger (magnetic one). The lighting bolt shows but PlayBook is not charging. A reboot helped but I think it's a bug because it has only been happening after the software update.

**kmcobra64** · 04-30-2012, 09:41 PM

I am also using the magnetic travel charger. Are the people who say theirs is charging fine using the magnetic charging connection or the usb one?

**jheatBBtorch** · 04-30-2012, 09:45 PM

im using the charger that came with the pb, if your using one that connects via usb, i think it wont charge correctly, itll show it is charging but the battery wont hold

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**jafobabe** · 04-30-2012, 09:51 PM

BUY the magnetic charger! Well worth the price... you can find them on sale or on ebay... BNIB too.

I use the magnetic end cause I hated to really have to look where the dang USB end was going on the PB.... I almost tried in the HDMI PORT! Yikes....

**Real Estate Appraiser** · 05-01-2012, 02:29 AM

You need to use the actual charger that came with thé playbook. The other chargers charge slow, or not to
100 percent.

**Innovatology** · 05-01-2012, 04:56 AM

I've had this issue with one of my PlayBooks. In my case the max is 84%. It started with OS 2.0.0.7971.

The battery readings seem to be erratic, causing the charging logic to get messed up. I've monitored the readings with Battery Guru and see the device rapidly turning charging on and off. After plugging in, it will often start charging for 2 minutes or so, then drop to 0 watts, then charge a bit more and so on.

I tried with the charger from another PlayBook, same result, so the problem is certainly in the device.

I'm planning to do a full wipe & OS reload when I find some time to see whether it's a firmware or hardware issue. If it's firmware, an OS reload should fix it. If it's hardware, it may be the USB connector, the charging circuitry or the battery itself. In that case an RMA would be needed.

**hpulley** · 05-01-2012, 06:03 AM

No problem, always use wall charger that came with the PlayBook. Still charges to full, 100% and a few minutes more.

**kbz1960** · 05-01-2012, 06:25 AM

No problem here with either the usb charger or the magnetic charger.

**PTZ** · 05-01-2012, 06:26 AM

I wrote the following yesterday looking for a fix under a question about hard reset. "My little buddy has quit responding once again. The hard reset procedure has not worked after several tries. I connected it to the pc and tried to redo the os and after the install the pc said there was an error. Now my little buddy is lifeless except for a flashing red light if I connect it to the charger. PB was struggling abit before this major malfunction- there seemed to be an issue with the charger so I got another one and even charged it via the pc a couple of times. PB crashed more often browsing on the internet even while at this site. Is there anything else to do. I called RIM last time I had a major issue and they were helpful, this time I think I may have a hardware issue. Anyway to tell for sure? I guess I will contact tech support as my last resort if I can't get something here. I learn alot at CB." It seems to fit under this category too. I have an extended warrenty and I guess that is my only choice now. I use the PB alot, like everyday and use it as a part of my business so "PB" is missed.I just used the wall charger that came with it, sometimes I have recharged via the pc usb when it was drained. My 10 cents.
Thanks. PeterZ

**rupam95** · 05-01-2012, 06:35 AM

Yes. Every time I charge my Playbook and turn it on, there are some vertical lines that appear on the screen. Usually it goes away in about 5 mins but it's very annoying to see these vertical lines.

Fix it RIM!

F2 · 05-01-2012, 09:02 AM

Originally Posted by rupam95

Yes. Every time I charge my Playbook and turn it on, there are some vertical lines that appear on the screen. Usually it goes away in about 5 mins but it's very annoying to see these vertical lines.

Fix it RIM!

That sounds like a physical defect. Might be a cracked circuit and once it "heats" up, that the crack or whatever might close so it starts working properly.

**rotorwrench** · 05-01-2012, 09:17 AM

Originally Posted by rupam95

Yes. Every time I charge my Playbook and turn it on, there are some vertical lines that appear on the screen. Usually it goes away in about 5 mins but it's very annoying to see these vertical lines.

Fix it RIM!

Researching the forum, I couldn't find another issue of this. Have you dropped your PB perchance? I agree, sounds like a physical issue. I'd call Support and get it replaced.