[Sudden_Berry]

ever scince I updated, my amazon prime returns a "flash needs to be updated error." am I alone here or are others experiencing this too?

[taz68]

I'm able to use it with no problem after the update.

[katesbb]

I'm able to use it with no problem after the update.

Same here, I was just now watching their latest weekend releases...

[grover5]

Mine works. I just watched the grinch.

[Xopher]

Have you checked to see if Flash is turned on in the browser settings?

[ericrangel76]

Mine works just fine too.

[Sudden_Berry]

yes, flash is turned on. A new discovery I have made is that my mothers playbook works fine, but mine does not. I think I should just reinstall the os. how do I do this without losing any of the saved data in my apps? (ex-I don't want to lose my score in angry birds)

[FF22]

yes, flash is turned on. A new discovery I have made is that my mothers playbook works fine, but mine does not. I think I should just reinstall the os. how do I do this without losing any of the saved data in my apps? (ex-I don't want to lose my score in angry birds)

You can use the Desktop software to do a backup of Apps and Settings and then restore that after you do the OS reinstall. The Desktop software allows selective backup. I generally recommend Media file backup using manual drop and drag.

Then use the Debrick method

Try the Debrick method....

Perform a backup of your pb if you can using Desktop Manager or, at least, manually coping any unique data, photos, voice recordings, documents, etc.

1) Turn your playbook OFF by holding down the power button
2) Let your playbook sit for about 10 minutes as earlier suggested.
3) After letting the PB sit (and still powered off) open up the Blackberry Desktop Software (the latest version)
4) Once the Blackberry Desktop Software is opened, use the USB Cable and hook the PB to the PC.. THEN power on the Playbook
5) A screen will show on your computer showing that the device cannot be found
6) Click on Update. It will take awhile