2.0 Gmail Activesync Instructions
Edit: As noted below, the default GMail setup will sync Calendar and Contacts - just configure under the advance settings.
I love my Gmail yes I do, and this is how to configure it to work with Activesync on the playbook with 2.0. This pulls Mail, Contacts and Calendar.
Tap Settings on the Home screen
Tap on the Accounts
Tap Add New Account
Tap eMail, Contacts, Calendars
Tap Advance Setup
Choose Microsoft Exchange ActiveSync
Enter "m.google.com" under Doman
Enter your Gmail address under Email and Username
Enter "m.google.com" (not including the quotation marks) under Domain
Tap your full Gmail address under Username
Enter your Google Calendar password under Password
Enter "m.google.com" under Server
Select what to sync and how often and time-frame.
Last edited by pinkert11; 02-21-12 at 09:32 AM.
Last edited by pinkert11; 02-21-12 at 09:29 AM. Reason: Update
Matt, In a different thread ou posted:
Strange. My g-mail is spotty (sometimes it comes in) and my google calendar is non-existent.
Try my set-up and see if that works better for you.
- 02-21-12, 09:48 AM #12
I had to input Gmail twice. Once under messages and once under contacts and it's doing both but I see under contacts it using the active sync settings you mentioned. Can't do email when bridged. I guess it knows fool you must have a bb phone earlier close by or you wouldn't be bridging.
- 02-21-12, 10:05 AM #14
- 02-21-12, 10:13 AM #15
Just thought I'd chime in. I was seeing the same behavior as Matt--one random event synced. I followed the OP's instructions, however, and now, when I have the calendar _open_, I see a periodic message in the lower right, "Syncing," and events are showing up in my calendar gradually. I'd check this out with the default Gmail setup option, but I'm lazy.
Thanks very much!
- 02-21-12, 11:00 AM #18
The problem that I run into is that in Gmail if your contacts are grouped by personal, business, etc. they will not sync with your PB. Only if your contacts are in the My Contacts container in Gmail. Hopefully this gets addressed in the next update.
- 02-22-12, 12:57 PM #19
Creating Gmail accounts is flawed and unpredictabe
Yes, pinkert11, that's the way it is supposed to work, and actually does work for some people. The reason you will get interesting feedback is that it doesn't work that way for Gmail, but always works that way for hotmail. Why? Who knows.
I have 2 Playbooks. It took me around 11 tries to get a Gmail account to add with Contacts and Calendar included. The first 10 times it only gave me email. There was no pattern and no combination of "simple" and "advanced" attempts to set it up.
I also spent about 90 minutes on 4 separate calls to Playbook Support. They answered the phone quickly but had only the skills to ask if the Playbook was attached to the internet !! And their second level support was so swamped they couldn't connect me with an expert. Also, their phone system was overloaded, terminating 2 of the 4 calls in the middle.
I've tried adding a Gmail account to my second Playbook, but I guess I'm not up to 11 tries yet.
My hypothesis is that when the Playbook goes to Gmail to find out what features are supported (via m.google.com or whatever), it either times out or has a bug resulting in setting up only email. After many tries, the Playbook actually determines that Calendar and Contacts are also supported and then the Playbook displays the screen showing the 3 sliders for Sync. Otherwise, no screen is displayed and you get email only.
It is unfortunate that RIM in trying to make it super-easy for someone to create an account have, for now, got a flawed mechanism to automate it, and I have found no detailed mechanism or instructions (yet) to enter everything manually to force the Playbook to enable Calendar and Contact sync.
Allan, Did you try to setup the activesync direct as opposed to simply using the gmail setup? I have a few pims and emails from people where this seemed to force the calendar and contacts to sync.
- Tap Settings on the Home screen
- Tap on the Accounts
- Tap Add New Account
- Tap eMail, Contacts, Calendars
- Tap Advance Setup
- Choose Microsoft Exchange ActiveSync
- Enter "m.google.com" under Doman
- Enter your Gmail address under Email and Username
- Enter "m.google.com" (not including the quotation marks) under Domain
- Tap your full Gmail address under Username
- Enter your Google Calendar password under Password
- Enter "m.google.com" under Server
- Tap Continue
- Select what to sync and how often and time-frame.
- 02-22-12, 05:50 PM #22
Trying again ... Will update later
I've tried the 14 steps.
After Step 13 i got back to the VERY familiar "Your login information for account ([email protected]) has changed or is incorrect. update your login information and try again."
I had this problem many times and had to do hard resets between each attempt to add each Gmail and my other accounts, LinkedIn and Facebook while on the Playbook Support call. I tried the hard resett this time and got the same result the second time.
So I'm back to calling RIM Playbook Support for a fifth time. My curiosity exceeds my frustration, for now....
Last edited by Allan-Vancouver; 02-22-12 at 06:53 PM.
- 02-23-12, 06:07 AM #23
Gmail no mail synch
I'm facing the opposite problem: using the standard Gmail setup, my calendar and contacts synched ok. Also email got synched yesterday, sometimes with a 15 minutes delay, but hey, its not BIS nor BES, so this is OK. Since today morning, no more email synch happens. Waiting for hours now, manual refresh doesn't show any new emails which have arrived in my account hours ago (and seconds later on my 9900 of course).
RIM this is bad: one of the main OS2 features, native email/calendar/contacts seems to have serious issues with Gmail for many users. You better fix this very quickly.
P.S.I'm soooo tired from patiently waiting for months for something that then doesn't really deliver.....not really in the mood for further trial & error. I'm tempted to leave this platform forever.
- 02-23-12, 08:58 PM #24
Problem identified and solved!
[email protected]". Notice the "dot" between the parts. Gmail access via a browser also accepts "[email protected]" WITHOUT the "dot". The Playbook, however, assumes you want ALL the capability of Gmail including Contacts and Calendar, and I think these functions run on different Google servers and that the Calendar and Contacts function only accepts the "real" Gmail account ID. Apparently the Email function at Google is OK with the alternate form of the ID but the other functions are not, so for me, all I could ever get is email activated on the Playbook when using the "no-dot" ID. I have tested adding Gmail accounts using both methods alternatively, and the ID with the dot always gives me all three functions, and creating without the dot always enables only email. I will be confirming the details of my assumptions with Playbook Support after they review the new logs of the two types of account setup for Gmail that I have sent them. Hopefully this helps others who have had the same "no calendar or contacts" problem.