[fabio984]

Nothing
I dont know what do to with this playbook ...

[Chaddface]

Nothing
I dont know what do to with this playbook ...

So i was blinking when you left it. What was it doing this morning when you looked?

[fabio984]

Nothing. Not blinking and screen black.

[FF22]

Fabio, I have to believe that there is a Support method in Portugal? No? A few weeks ago someone posted a long list of numbers but I was out-of-country and did not capture them.

Good luck

[Chaddface]

I think that was me. Just a copy and paste from some website. Don't how accurate the list is.


Rim Support
Tel:
Canada Toll Free: 1-877-644-8405
United States Toll Free: 1-877-644-8410
Puerto Rico Toll Free: 1-855-651-4936
Email: [email protected]
(UK Support) 0800 096 2805

Playbook French Support
Smartphones BlackBerry & Tablette Tactile - Mod�les de BlackBerry FR - France
Phone : 0800 914 533 (within 90 days from activation)

BlackBerry� Customer Support Center
Austria:0800-297-476
Belgium:800-77-980
Bulgaria: 00800-118-1115
Denmark: 802-50198
France: 800-914-533
Germany: 800-181-6530
Italy: 800-789-272
Luxembourg: 800-2-2187
Netherlands: 800-022-7316
Norway: 00-1-647-426-7058
Poland: 00-800-112-43-59
Portugal: 800-827-760
Russia: 8-800-100-9643
South Africa: 0800988892
Spain: 900-866-969
Sweden: 02-079-4448
Switzerland: 0-800-802-492
United Kingdom: 08000962805

[FF22]

Chaddface - thanks

What do you know, but my text file had that info but my Macro that I quickly plug in did not - now updated.

[WeAreNotAlone]

Thanks! It worked!

What worked?


This?

Please quote /link to what "worked".

Don't keep trying if you get the Red light/5 Yellows... you'll soon drag the battery down past where you can start it again. Leave it off, plug it in and let it charge (with at least a 1.8A charger). Once you get the flashing (once every few seconds) green light, you can power it up - on the charger. If you do drag it down below the red flash/5 yellows, plug it in for 1 minute, unplug (at the wall) for a second or so, plug it back in and repeat for 20-30 minutes. You'll eventually get the red/yellows and then leave it plugged in (and off) until you get the flashing green. It's a PITA but the PlayBook has a very conservative charging algorithm when the battery is below 2.67 Volts to prevent explosions (I'm guessing). I've never been unable to start one with that method.

[WeAreNotAlone]

Just a thought or two from memory:

OP states he got a "brand-new" PlayBook and it won't power on.

Little background:
1st generation (pre BB OS ver 10) PlayBooks were a commercial FLOP. They were released with immature OS, no native e-mail client - and a poor selection of apps.
In addition unless you needed a tax write off /could claim them as a business expense they were priced too *high to sell well to the masses.
Because of such most of these "new" Playbooks have been sitting in warehouses for 12-18 months.
************************************************** ********************
*Pricing may be debatable early on, as of 4th quarter 2012 for around $200 tablets from other mfgs can be sourced that while not exactly matching the PlayBook in specs run a OS (Android) in which the consumer can EASILY obtain thousands upon thousands of apps via Google Play..

Regarding lack of apps via official BlackBerry market place and pricing.
For a device to appeal to the masses and be a commercial success:
Pricing of hardware and apps should be inline with other offerings.
There should be a good selection of apps to chose from. If you have like 5% market share like BB does, and you are running a proprietary , locked down OS - you need to make your OS run your *competitors apps.

*Android based apps can be "side-loaded, problem is:
Most consumers what something that is point and click- a 1 step solution. "Side-loading" while easily done, requires some extra steps.
Playbook can only run 2.3 Android apps and below. (EG Android apps from what 2+yrs ago?)
(To me, saving grace of the PlayBook when I bought my units was pricing, $149 for 64Gb, reading that you could "side-load" Android apps.
Real life =A large percentage of Android apps I've side-loaded don't work)

************************************************** ************************

Getting back to the "PlayBook", and it's lackluster sales record. Why a new PlayBook won't charge.

Until recently (late 2012) PlayBooks weren't selling- PlayBooks were considered DEAD INVENTORY pretty much. They weren't selling.

(The only thing that got PlayBook sales going was reducing the price to *"Fire-Sale" pricing levels, If it had not been for the "fire-sale" pricing next step off probably would have been them being sold for scrap. (I don't know what kind of arrangements RIM had with retailers- but I'm assuming PlayBooks were written off as a loss and RIM took the hit- Otherwise I can't see many vendors wanting to carry RIM products at a future date.)

*Fire-Sale pricing =PlayBook ($149 for 64gb thru Office Depot USA)

All the above means that 90% ++ of "new" 1st generation PlayBooks are at least 12- 18 MONTHS OLD.

1: Most if not all units were shipped with v 1.xxx of the OS, Until the battery voltage comes up- the unit won't charge. (Stupid design assumes unit will be used everyday in a corporate environment and battery will never be left in, or get in? a discharged state.)

2: Connecting the charger, and walking away (Letting it charge on it's own- EG: Plug it in and let it charge overnight as you would in most all devices) will NOT charge the battery in most cases, you have to STACK CHARGE the battery repeatedly to get the voltage up high enough for the charging circuit to become fully operational.

Imagine a stack of pancakes... Say you start at 1, you have to charge repeatedly to get it to 5 before the charging circuit wakes up.

IIRC on the 1st gen PlayBooks to stack charge you connect a *(5v dc 1.8AMP) PlayBook charger for about 4-5 mins, Disconnect, start the process again, over and over again till you get the battery charge up to a level charging circuit awakens.

*Make sure whatever charger you use has at least (5v dc 1.8AMP) output.

* If stack-charge doesn't work- I'd read you can open the case (remove the back) and manual charge the battery.
*********************

I hope they FIRED the team that did the charging circuit...

[FF22]

I hope they FIRED the team that did the charging circuit...

Me, too!!!!! (filler content)